Taco Bell

On June 12, 2022 at approximately 1:53pm, I pulled into to drive thru 850 Skinker Blvd, St. Louis, Mo 63130. The cashier that was taking my order was rude and misunderstood what I said. I asked about the Happy Hour. The cashier informed me its not until 2:00pm, I said ok, I'll just pull around and come back around. She loudly thru the intercom stated "Your not sitting on our drive-thru." I informed the cashier, why would I do that, and why you guys always have attitudes. I drove to window and encounter (2) cashiers. One cashier opened the window and immediately became argumentative and disrespectful. I was told her name was Michelle, don't know if that's accurate. Michelle stated "She's not wrong, your wrong, and were not serving you." She rudely closed the window and both walked away. I blow my horn for a manager and a young man came to the window and said I'm not a manager but he name is Michelle." He then slammed the window in my face. This is beyond the worst experience I've ever had at a fast food restaurant. Horrible experience that no human being should have to endure. My two autistic sons where in the case and 1 of them would not stop asking me for our food. I will never go back to this Taco Bell again.

I have received an e-gift card for Taco Bell from Microsoft Rewards. I cannot add the card to my account in the Taco Bell app or in my account on the Web Site. I have always been able to do so in the past, but the option is no longer there. I have called, but cannot get through; an automated message tells me to go to the website, tacobell.com, but I cannot find anywhere on that site that allows me to bring up this subject with them, except as a complaint about a particular purchase at a particular store, which does not apply, but I tried it anyway.

Hi there,

Visit to taco bell sauchihall st glasgow approx 12:40 pm 8th june 2022 order ref 67

Pictures on your menu show this product at least half full with meat.

I'm not a greedy person but I hate being ripped off.

The item it's self contained so little meat it was tasteless apart from the taste of lettuce and bread.

A truly bland and disappointing 2nd visit to taco bell

Taco Bell

120 Joe B Hall Blvd

Shepherdsville Ky 40165

online order 961584

6-7-2022

6:59 PM

Looked at menu on my laptop the My Cravings Box was $5, on my receipt was $6.99 when I picked up my order. I asked the first employee I talked to about the difference, his response I do know anything about the online orders. He asked if anybody knew anything concerning online ordering. Same response was the same. I would think you want someone working on a shift would have that knowledge

about online ordering! When I got home I discovered the mild sauce was not in the box. The sauce makes a big difference in the taste to me. The mild sauce was on the order ticket. With the price of gas to drive there to pick and with problems I had, some kind of reparation should happen.

What is the store # for that location, could not find on my online reciept or your website?

Donald Caple

[protected]@gmail.com or [protected]

I ordered on line, for Elm Street, St Charles MO store. I went to pick up the order, the doors were locked and facility wasn't operating due to lack of electricity. I contacted Taco bell immediately as I was charged the $9.85 for my meal that I never received. I was told I'd get a full refund in 5-7 business days. I did not. I emailed, I called again, I emailed again, I called again... this is like my 4th email and have yet to talk to a representative nor have I seen my refund.

WHAT DO I HAVE TO DO TO GET MY REFUND?

We didn’t get what we ordered , got charged for something we didn’t get , called several times nobody answered

I am investing my time to help improve the Taco Bell processes, I feel it is incumbent on your to reach out to me. Effort on both sides. I have learned to work around your problem after an issue a couple years ago, buy alas it still continues to be dangerous. Call me if you wish to take advantage of this feedback, if not then your company can continue as-is. 858.333.9600 EST, if I am unable to answer (my mobile phone) leave a call back number.

Regards Jeff Pilby

jeff.[protected]@gmail.com

On 5/25/2022 at 11:30 am I ordered online and picked up burritos and a taco pizza. Opened my pizza in my car to find it a disaster. It looked like all the toppings were pushed off the top and the shells cracked. This isn't the first time this has happened to me.

Went to drive thru at 8126 Pirnceton Glendale rd in west chester ohio 45069 at 10pm sunday May 29 2022 and was told they could not serve me and that they were only serving door dash customers

The manager should get fired… because he told me to leave the line after waiting for 20 min long its a inconvenice its the only guy worker there at taco bell across teom bowlero bowling alley

I've eaten at Taco Bell for more than 60 years. But your promotion of sexual perversity makes it easy for me to tell you I and my family will never eat at Taco Bell again.

Selling out to the purple mafia harms children, degrades your business and offends God. In short, it's disgusting.

https://notthebee.com/article/taco-bell-is-now-hosting-drag-queen-brunches-and-theyll-be-using-these-events-to-promote-a-major-lgbtq-youth-organization

At drive through, the person taking my order was rude, offensive, argumentative

When I asked questions it was very black and white with no explanation. Just “ we can’t do it” nope “ we can’t do it” no conversation… manager told me I was holding up the one and to drive up .. ride again…

Customer service huge issue! ,no explanation why they could not make changes on an order. Argumentative .

Aggressive- would not calm down . Rude, shaking head , cussing -I felt that I may be in an altercation, because of their deme at

Manager had to tell him to back off ( drive through attendant ).. it went on and on …

It was like they wanted to fight me , as he stood behind the manager ( Per receipt ) Madison

Then the manager just finally switched the burritos ( make the change in order)

It was ridiculous .

Call to me with an apology and better customer service at this store . Training classes for customer service for these employees. It’s like I’m begging for food

For free and they aren’t getting paid.. then I had to wait a long time for my food .. another attendant asked if I wanted some cinnamon sticks or something to drink … that’s how long my order took . Taco Bell should be ashamed at this type of behavior Amd how rmthe franchise is being presented

I also asked the manager for the boys name at the drone through and she didn’t provide

Date: 5/30 5:56pm

Below is an order placed by someone who hacked your app and my account with tacobell. They are ordering food and have been on numerous occasions from another state, this is from omaha and I live in maryland. I need this account shut down and reimbursed for the items this person is buying that I am being charged for. I need a corporate executive to contact me and discuss how this is being handled amongst other things such as service and mis orders in your stores. Luckily I saw this e-mail saying my order was ready that grabbed my attention... I thought at first the e-mail was a response to the one I sent after once again being shorted food in your drive thru. (6 tacos).. This is a very serious matter and hopefully this person does not have my credit card info. This person has made multiple purchases from the same location

16845 polk plaza, omaha, us-ne 68135

Last one was order # 965581... Total 12.89

I was in store to pick up order employees saids it should not take 15 minutes to pick up a order for their information I was already on another order being a manager this is rude of your employees I could here them as I was leaving this is not good people are something now we have to be so careful

I was very excited Mexican Pizzas came back. On Saturday, 5/21/22, approximately 2:45pm I drove to Taco Bell to place an order. They ran out of the pizzas "after lunch". I then proceeded to drive to a different Taco Bell, across town. At approximately 3:15 I ordered food, at the drive thru, Prior to taking my order I was asked if I was paying with cash or with credit card. I then ordered $46.75 worth of food and paid with credit card. I asked for a receipt and was told one did not print and there was no way to print one. When I got home the 3 orders of cinnamon twists were not in my bag. On Monday, 5/23, I called the store and spoke with a manager. She apologized about the missing food and the receipt. I work out of town and was not able to get back to the store that day so the manager took my name and told me I could present to the store today for the cinnamon twists. I also ordered a Mexican Pizza and 2 tacos. The lady that took my order insinuated that I was lying about the cinnamon twists because they don't take names. And then I tried to pay for my order with cash. The total was $11.48, I handed her $12.00. She said they did not have change. She then stared at me and asked if I was ok with not getting my change. I work hard for my money. I said "no". She then said she would refund my money. Needless to say, I did not get the items left out of my order on Saturday, and I did not get any food tonight. It is very disappointing that customer service is no longer an asset to a business. I appreciated the friendliness of the manager on the phone yesterday, so I was very appreciative when I placed my order this evening. Until I was accused of lying. And then the lady wanting to keep my money because she said she did not have any change.

thought it was a hot item car ahead of me wanted the same thing . i was so excited to finnally see it in the menu they said there shells were still frozen i don't understand that. Ive been a loyal customer for years Love Taco bell but was so dissapointed thank you so much for listening

Having gay women on your tv ad bringing breakfast in bed makes me NOT

WANT TO GO TO ANY TACO BELL. I don't like your values pushed down my throat. Keep your ads so they are not moral or political.

I am only taking the time to complain because I hate to see managers that are not trained to handle a very small issue. I went to the 6404 Glenwood Ave

Raleigh, NC 27612

[protected] and went to use a gift card that I received a a gift and that I have used this same card on several other occasions and had no issues, but this time the card strip would not read.. The young lad y clearly did not know what to do so I ask for the manager, said her name was of Piffany (sound like Tiffany) the manger stated the card machine could not read the strip and They could not punch in the number in to the cash register computer (which everyone knows or should know how to do on a computer). Told me I had to call gift card services and pay to get a new card, even though card was purchased at this location and has been used here before. I called gift card services and they immediately took the number and said the manager should know how to punch it in the computer and took the card. I hate to see lazy or not trained employees but clearly the manager should have a little more training if she did not know how to enter it into the system. She was clearly sure of her answer to me. So I have to assume she just not trained to do the job efficiently.