Taco Bell
reviews and complaints

I ordered on line, for Elm Street, St Charles MO store. I went to pick up the order, the doors were locked and facility wasn't operating due to lack of electricity. I contacted Taco bell immediately as I was charged the $9.85 for my meal that I never received. I was told I'd get a full refund in 5-7 business days. I did not. I emailed, I called again, I emailed again, I called again... this is like my 4th email and have yet to talk to a representative nor have I seen my refund.

WHAT DO I HAVE TO DO TO GET MY REFUND?

We didn’t get what we ordered , got charged for something we didn’t get , called several times nobody answered

I am investing my time to help improve the Taco Bell processes, I feel it is incumbent on your to reach out to me. Effort on both sides. I have learned to work around your problem after an issue a couple years ago, buy alas it still continues to be dangerous. Call me if you wish to take advantage of this feedback, if not then your company can continue as-is. 858.333.9600 EST, if I am unable to answer (my mobile phone) leave a call back number.

Regards Jeff Pilby

jeff.[protected]@gmail.com

On 5/25/2022 at 11:30 am I ordered online and picked up burritos and a taco pizza. Opened my pizza in my car to find it a disaster. It looked like all the toppings were pushed off the top and the shells cracked. This isn't the first time this has happened to me.

Went to drive thru at 8126 Pirnceton Glendale rd in west chester ohio 45069 at 10pm sunday May 29 2022 and was told they could not serve me and that they were only serving door dash customers

The manager should get fired… because he told me to leave the line after waiting for 20 min long its a inconvenice its the only guy worker there at taco bell across teom bowlero bowling alley

I've eaten at Taco Bell for more than 60 years. But your promotion of sexual perversity makes it easy for me to tell you I and my family will never eat at Taco Bell again.

Selling out to the purple mafia harms children, degrades your business and offends God. In short, it's disgusting.

https://notthebee.com/article/taco-bell-is-now-hosting-drag-queen-brunches-and-theyll-be-using-these-events-to-promote-a-major-lgbtq-youth-organization

At drive through, the person taking my order was rude, offensive, argumentative

When I asked questions it was very black and white with no explanation. Just “ we can’t do it” nope “ we can’t do it” no conversation… manager told me I was holding up the one and to drive up .. ride again…

Customer service huge issue! ,no explanation why they could not make changes on an order. Argumentative .

Aggressive- would not calm down . Rude, shaking head , cussing -I felt that I may be in an altercation, because of their deme at

Manager had to tell him to back off ( drive through attendant ).. it went on and on …

It was like they wanted to fight me , as he stood behind the manager ( Per receipt ) Madison

Then the manager just finally switched the burritos ( make the change in order)

It was ridiculous .

Call to me with an apology and better customer service at this store . Training classes for customer service for these employees. It’s like I’m begging for food

For free and they aren’t getting paid.. then I had to wait a long time for my food .. another attendant asked if I wanted some cinnamon sticks or something to drink … that’s how long my order took . Taco Bell should be ashamed at this type of behavior Amd how rmthe franchise is being presented

I also asked the manager for the boys name at the drone through and she didn’t provide

Date: 5/30 5:56pm

Below is an order placed by someone who hacked your app and my account with tacobell. They are ordering food and have been on numerous occasions from another state, this is from omaha and I live in maryland. I need this account shut down and reimbursed for the items this person is buying that I am being charged for. I need a corporate executive to contact me and discuss how this is being handled amongst other things such as service and mis orders in your stores. Luckily I saw this e-mail saying my order was ready that grabbed my attention... I thought at first the e-mail was a response to the one I sent after once again being shorted food in your drive thru. (6 tacos).. This is a very serious matter and hopefully this person does not have my credit card info. This person has made multiple purchases from the same location

16845 polk plaza, omaha, us-ne 68135

Last one was order # 965581... Total 12.89

I was in store to pick up order employees saids it should not take 15 minutes to pick up a order for their information I was already on another order being a manager this is rude of your employees I could here them as I was leaving this is not good people are something now we have to be so careful

I was very excited Mexican Pizzas came back. On Saturday, 5/21/22, approximately 2:45pm I drove to Taco Bell to place an order. They ran out of the pizzas "after lunch". I then proceeded to drive to a different Taco Bell, across town. At approximately 3:15 I ordered food, at the drive thru, Prior to taking my order I was asked if I was paying with cash or with credit card. I then ordered $46.75 worth of food and paid with credit card. I asked for a receipt and was told one did not print and there was no way to print one. When I got home the 3 orders of cinnamon twists were not in my bag. On Monday, 5/23, I called the store and spoke with a manager. She apologized about the missing food and the receipt. I work out of town and was not able to get back to the store that day so the manager took my name and told me I could present to the store today for the cinnamon twists. I also ordered a Mexican Pizza and 2 tacos. The lady that took my order insinuated that I was lying about the cinnamon twists because they don't take names. And then I tried to pay for my order with cash. The total was $11.48, I handed her $12.00. She said they did not have change. She then stared at me and asked if I was ok with not getting my change. I work hard for my money. I said "no". She then said she would refund my money. Needless to say, I did not get the items left out of my order on Saturday, and I did not get any food tonight. It is very disappointing that customer service is no longer an asset to a business. I appreciated the friendliness of the manager on the phone yesterday, so I was very appreciative when I placed my order this evening. Until I was accused of lying. And then the lady wanting to keep my money because she said she did not have any change.

thought it was a hot item car ahead of me wanted the same thing . i was so excited to finnally see it in the menu they said there shells were still frozen i don't understand that. Ive been a loyal customer for years Love Taco bell but was so dissapointed thank you so much for listening

Having gay women on your tv ad bringing breakfast in bed makes me NOT

WANT TO GO TO ANY TACO BELL. I don't like your values pushed down my throat. Keep your ads so they are not moral or political.

I am only taking the time to complain because I hate to see managers that are not trained to handle a very small issue. I went to the 6404 Glenwood Ave

Raleigh, NC 27612

[protected] and went to use a gift card that I received a a gift and that I have used this same card on several other occasions and had no issues, but this time the card strip would not read.. The young lad y clearly did not know what to do so I ask for the manager, said her name was of Piffany (sound like Tiffany) the manger stated the card machine could not read the strip and They could not punch in the number in to the cash register computer (which everyone knows or should know how to do on a computer). Told me I had to call gift card services and pay to get a new card, even though card was purchased at this location and has been used here before. I called gift card services and they immediately took the number and said the manager should know how to punch it in the computer and took the card. I hate to see lazy or not trained employees but clearly the manager should have a little more training if she did not know how to enter it into the system. She was clearly sure of her answer to me. So I have to assume she just not trained to do the job efficiently.

janeeva has terrible customer service. i was having trouble and she caught an attitude with me over the mic then when i got to the window she was getting an attitude as well. she slammed the window door cause i was taking to long. she asked me to pull around so we can’t run up her time we did. i asked for my food to be fresh she said i would have to come inside. came inside and she was very rude. would not ring me back up she called the manager and all he did was tell me that they will remake my order. she needs to work on her attitude towards customer.

On May 1, 2022 at 1:17:17 am in the morning I went through Taco Bell Drive you window. The lady that took my order appeared to be new as I ordered 3 Beef Supreme Burritos with extra onions on all three of them. Additionally, I ordered Chicken Power Bowl with everything that comes with it and extra onions on both of them. This girl that took the order add extra lettuce, extra jalapenos and extra avocado Ranch. and the latter three I did not request. No beans, no cheese, no avocado ranch! Either she is stealing or she has not been trained professionally. I have never had such a F#ck Up order from Taco Bell.

I am a 100% disable veteran and went back to the Taco Bell a few days later and it was closed. I visited a third time and spoke to the manager and explained to him and he proceeded to ask me to drive around to the front and he would make corrections. After a few minutes, he came outside and said He has no phone call from me complaining about the order or notes left. I told him I am disable and in a wheelchair and it is not often I can get out or get around unless it is through a drive through window. He refused to prepare my order and make the corrections because he said it was a week later. So much for the [censored] the Mexican gave me that I snatched the receipt and drove off.

I will not be patronizing Taco Bell from now on since they believe nothing says “fun” like subpar meat and cross-dressing.

They are scheduling drag shows in different cities across the US. I guess they did not learn from Disney losing business since they decided to Go Woke and Go Broke.

I do not like having these deviates strutting where I eat. I realize they will not be coming to my city, but I will never order from Taco Bell again.

I order 3/8/22 through the app went to pick the order up and never received the order the local store said "NOPE call corporate, we never received your order (attempted to show them the virtual receipt) and I also same day did speak with a customer service agent via corporate over the phone and gave the order number she apologized, I really thought I was getting refunded 50 dollars... 2 month later nope never happened this company is a joke