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Taco Bell

www.tacobell.com

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1.1

Overall reputation rating based on reviews and complaints

Taco Bell has an overall reputation rating of 1.1/5 based on 2 reviews and 2482 complaints, indicating that the majority of fast food enthusiasts are dissatisfied with their meals.

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Taco Bell Complaints Page 12 of 125

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N
11:45 am UTC

Taco Bell W Franklin blvd

I was in store to pick up order employees saids it should not take 15 minutes to pick up a order for their information I was already on another order being a manager this is rude of your employees I could here them as I was leaving this is not good people are something now we have to be so careful

Desired outcome: Keep your comments to yourself

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K
7:17 pm UTC
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Taco Bell incorrect order

I was very excited Mexican Pizzas came back. On Saturday, 5/21/22, approximately 2:45pm I drove to Taco Bell to place an order. They ran out of the pizzas "after lunch". I then proceeded to drive to a different Taco Bell, across town. At approximately 3:15 I ordered food, at the drive thru, Prior to taking my order I was asked if I was paying with cash or with credit card. I then ordered $46.75 worth of food and paid with credit card. I asked for a receipt and was told one did not print and there was no way to print one. When I got home the 3 orders of cinnamon twists were not in my bag. On Monday, 5/23, I called the store and spoke with a manager. She apologized about the missing food and the receipt. I work out of town and was not able to get back to the store that day so the manager took my name and told me I could present to the store today for the cinnamon twists. I also ordered a Mexican Pizza and 2 tacos. The lady that took my order insinuated that I was lying about the cinnamon twists because they don't take names. And then I tried to pay for my order with cash. The total was $11.48, I handed her $12.00. She said they did not have change. She then stared at me and asked if I was ok with not getting my change. I work hard for my money. I said "no". She then said she would refund my money. Needless to say, I did not get the items left out of my order on Saturday, and I did not get any food tonight. It is very disappointing that customer service is no longer an asset to a business. I appreciated the friendliness of the manager on the phone yesterday, so I was very appreciative when I placed my order this evening. Until I was accused of lying. And then the lady wanting to keep my money because she said she did not have any change.

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A
12:39 pm UTC
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Taco Bell not having taco bell pizza at 12 noon

thought it was a hot item car ahead of me wanted the same thing . i was so excited to finnally see it in the menu they said there shells were still frozen i don't understand that. Ive been a loyal customer for years Love Taco bell but was so dissapointed thank you so much for listening

Desired outcome: coupons for free pizza since i wasted my gas and time

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A
9:04 pm UTC

Taco Bell Your tv advertisement

Having gay women on your tv ad bringing breakfast in bed makes me NOT

WANT TO GO TO ANY TACO BELL. I don't like your values pushed down my throat. Keep your ads so they are not moral or political.

Desired outcome: take it off the air

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R
9:15 pm UTC
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I went to the local Taco Bell, restaurant number 031314, located at 12223 Meridian st. Puyallup WA, 98373. When I arrived a Male was standing behind the counter when I approached. He asked me what my order was, and I asked if he could give me a second while I looked at the menu. When I asked him this, he rudely turned around and told a lady to serve me...

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S
6:39 pm UTC

Taco Bell Gift card

I am only taking the time to complain because I hate to see managers that are not trained to handle a very small issue. I went to the 6404 Glenwood Ave

Raleigh, NC 27612

[protected] and went to use a gift card that I received a a gift and that I have used this same card on several other occasions and had no issues, but this time the card strip would not read.. The young lad y clearly did not know what to do so I ask for the manager, said her name was of Piffany (sound like Tiffany) the manger stated the card machine could not read the strip and They could not punch in the number in to the cash register computer (which everyone knows or should know how to do on a computer). Told me I had to call gift card services and pay to get a new card, even though card was purchased at this location and has been used here before. I called gift card services and they immediately took the number and said the manager should know how to punch it in the computer and took the card. I hate to see lazy or not trained employees but clearly the manager should have a little more training if she did not know how to enter it into the system. She was clearly sure of her answer to me. So I have to assume she just not trained to do the job efficiently.

Desired outcome: Well I will wait to a different manager is up there and tell them what corporate stated and hopefully the card can be put into the computer like corporate was able to do >>>>

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T
12:06 pm UTC
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I came to your store location at 2850 NW 23rd Okc and had the worst customer service ever. The workers is always not paying any attention to the front desk, food nor orders. I went to the store location Tuesday and went through the drive thru I ordered a #8 and a small fries. My fries was so cold an rock solid? I drove off and came into the store to ask if...

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A
11:22 am UTC

Taco Bell customer service

janeeva has terrible customer service. i was having trouble and she caught an attitude with me over the mic then when i got to the window she was getting an attitude as well. she slammed the window door cause i was taking to long. she asked me to pull around so we can’t run up her time we did. i asked for my food to be fresh she said i would have to come inside. came inside and she was very rude. would not ring me back up she called the manager and all he did was tell me that they will remake my order. she needs to work on her attitude towards customer.

Desired outcome: had to pay for my food and she still had an attitude. manger was very understandable

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K
2:14 pm UTC
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Taco Bell Survey Code: [protected]

On May 1, 2022 at 1:17:17 am in the morning I went through Taco Bell Drive you window. The lady that took my order appeared to be new as I ordered 3 Beef Supreme Burritos with extra onions on all three of them. Additionally, I ordered Chicken Power Bowl with everything that comes with it and extra onions on both of them. This girl that took the order add extra lettuce, extra jalapenos and extra avocado Ranch. and the latter three I did not request. No beans, no cheese, no avocado ranch! Either she is stealing or she has not been trained professionally. I have never had such a F#ck Up order from Taco Bell.

I am a 100% disable veteran and went back to the Taco Bell a few days later and it was closed. I visited a third time and spoke to the manager and explained to him and he proceeded to ask me to drive around to the front and he would make corrections. After a few minutes, he came outside and said He has no phone call from me complaining about the order or notes left. I told him I am disable and in a wheelchair and it is not often I can get out or get around unless it is through a drive through window. He refused to prepare my order and make the corrections because he said it was a week later. So much for the [censored] the Mexican gave me that I snatched the receipt and drove off.

Desired outcome: I want all my money back total $28.15. So, since you cannot read my mind give me my freaking money back in total.

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7:10 am UTC
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Taco Bell Upcoming drag shows

I will not be patronizing Taco Bell from now on since they believe nothing says “fun” like subpar meat and cross-dressing.

They are scheduling drag shows in different cities across the US. I guess they did not learn from Disney losing business since they decided to Go Woke and Go Broke.

I do not like having these deviates strutting where I eat. I realize they will not be coming to my city, but I will never order from Taco Bell again.

Desired outcome: Axe the LGBTQ trash from the restaraunts

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N
6:19 pm UTC

Taco Bell never received my food

I order 3/8/22 through the app went to pick the order up and never received the order the local store said "NOPE call corporate, we never received your order (attempted to show them the virtual receipt) and I also same day did speak with a customer service agent via corporate over the phone and gave the order number she apologized, I really thought I was getting refunded 50 dollars... 2 month later nope never happened this company is a joke

Desired outcome: an apology from the store themselves for behaving like crazy people when all I asked is they make me the food I specifically bought online via the app because they are exclusively just online and refund

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G
4:53 pm UTC

Taco Bell Fast food (half fast)

What a JOKE, unfortunaely it's not FUNNY! I stopped at Taco Bell to celebrate Cinco DeMayo. Unfortunately it was closed because they had a fire. I was directed to a new Taco Bell on Route 38 in Mt. Laurel. Three Ladies where working in the Kitchen ALL where clearly visible to me and me to them. One person was waiting for their order to be prepared. During the 3/4 hour plus I waited to have my order taken NO ONE acknowledged me. I finally asked the "manager/ window clerk if she could help me. She stated"would you like a job?"Perhaps this manager? is unaware of how commercce works. Emolyees are hired to perform a job, NOT ignore customers. Twelve minutes later my meal was delivered.

Listen carefully Taco Bell, if you hire workers who can't or won't do what you hired them to do EITHER FIRE the"manager"or CLOSE the store. BTW the manager" had a couple of rounds with the customers and dealdash workers.

I canassure you I am done with this nonsense and hope others heed my warning

Desired outcome: fire manger or close the store

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D
9:16 am UTC

Taco Bell Did not get my food

I ordered online on the mobile app. It said to pickup in store. Got there and the dining room was closed. Sat in the drive through for 45 minutes for the manager to tell me she did not have my order even though the app said it was ready an hour earlier. She said she did not have my order on her computer. I left without my food. Taco Bell needs to refund my money. My order # was 939069 for $21.34 at the 384 Exchange Blvd. Bethlehem, GA 30620 location and the managers name is Kendra Gordon.

Desired outcome: Refund my money

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S
12:20 pm UTC

Taco Bell Chicken burrito supreme

My burrito was so poorly wrapped yesterday that I was unable to hold it. The tortilla wrap was torn in several places and had a hole in the center. It was also very cold, even the chicken like it had just come out of the refrigerator. I paid $14.00 for a burrito and nacho bell Grande and was only able to eat the nachos. I understand about restaurants being shorthanded and trying to do their best to get great food out in a timely manne, but when given food that cannot even be eaten is not very nice.

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A
8:16 pm UTC
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I went through the drive through at the South Medford, Oregon Taco Bell on Center Drive. We ordered tacos and gorditas but were informed that there was no lettuce in the building so anything ordered with lettuce would be lacking it. I changed my Gordita order to burritos. My family member got a #7 on the menu which includes a taco. The taco had about 2...

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R
2:31 pm UTC
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The current promotion is to download the app and you receive a free doritos locos tacos, the problem is there was no reward. I spoke with the store and no one there had the app so they couldn't help me and just said I need to go through the app repeatedly. I ask for a number to contact support for help and couldn't be provided it. I go online to the contact...

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S
1:55 pm UTC

Taco Bell Menu choices

I am extremely upset with the way you pull items from your menu constantly! I have always loved your Fresco Tacos because it is a healthy choice for a fast food restaurant. I have also always loved your spicy bean burritos. They are not low in calories, however, I love the spicy green sauce as it adds so much more flavor to the bean burritos. Quite some time ago I went to one of your stores only to find that you no longer offer EITHER of these options on your menu. No more Pico de Gallo and no more spicy green sauce. That was months ago and I have not ordered anything from there since. My family still likes some of the other options, so I will go to get them food, but I will not order anything and come home and make something for myself. I have never been a fast food fan, but Taco Bell was the one place I would still go to. Not anymore. Why would you remove the one healthy option you had with the fresco tacos? Workers have tried to add tomatoes to a taco (not even close) and have added some other sauce to the bean burrito, but to no avail. Please stop removing things that people have grown to love. My children have also toldme what to get them and I get in the line, order the food, only to find that another item has been discontinued! Now I have to make people wait behind me in line while I call/text my kids to find other options since you ONCE AGAIN have discontinued their favorite items! Please stop!

Desired outcome: The desired outcome is that you resume selling the fresco tacos to offer a healthy choice to those looking for just that. Also, please resume selling the spicy bean burritos with the yummy green sauce.

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4:00 pm UTC
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Taco Bell Discontinued menu items

Taco Bell, despite loud customer outcry, failed for over a year to restore Mexican Pizza to its menu. Now, the firm, faced with loss of customers, has finally scheduled the return of the Mexican Pizza. They need to reconsider restoring the tostada, taco salad, Enchirito, green sauce, and bell beefer not to mention the much adored Chihuahua. They seem unaware that their main competition Del Taco has taken up the slack offering a wider fresh menu at competitive pricing. Can Taco Bell get their customers back? They at least need to make a whole hearted attempt. Someone needs to fire whomever in this iconic California corporation cannot Google and is deaf to their once loyal customer base.

Desired outcome: The company needs create a way to gather input from their loyal customers.

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R
2:43 pm UTC

Taco Bell former employee of taco bell

I am a former employee of taco bell. There is no way to GET W2. I never recived one.

Desired outcome: Need W2 mailed to my address

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I
1:53 am UTC
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This review was chosen algorithmically as the most valued customer feedback.

I just left the Taco Bell on 2700 Stirling Road, Hollywood, FL 33020 and the young lady at the drive thru window that took my order was very unprofessional. Go ahead with your order she stated, and the tone of her voice almost made me not order if it wasn't for my son that wanted something from that filthy place. Isn't it supposed to be welcome to taco bell...

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