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Synchrony Banklowes credit card issued by synchrony bank

Paid off current purchases on credit card only to find out "computer" added the amounts back in and took off deferred payments for next year, then added interest in on an account that was paid off. No one can help. Several agents on the phone said they will forward the complaint. Forward to whom. No phone numbers or names to contact and follow up. Is this a scam to collect interest on already paid off purchases? How does the computer over ride people? When you allocate your payment on the web site it never goes to the correct bill. According to their website the current, non promotional charges come off first, then the next promotional charges until all are paid, but that's not what's happening. Looking for someone to suggest a way to get them to fix it.

Zz
Oct 06, 2019

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