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I had the Amazon, Lowes, TJmax, Paypal, Ebay mastercard, GAP, and Cathy Pacific total around 80K in credit. Out of the blue, all cards was canceled on 9/17. I found out by embarrass myself in the store when it was declined. All payments were made on time and never late. I don't even carry any balance (who wants to pay the high interest they charge). After 20 mins on the phone with a services rep who barely speak English and she told me I am a "High Risk customer". A High Risk ? I paid all my bills on time and been a customers for years and years. Synchrony don't just give anybody 80, 000 in credit because they are high risk.
I think it is not a good way to treat a customer by cancel the line with out any notice. Maybe it is legal or maybe is not for the bank to do that but it is very bad for business or to retain the customers. Nevertheless, I hope an ambulance chasing attorney would start a class action against Synchrony.
Maybe Synchrony forgets there are many other banks issue credit card too.
![First Gulf Bank [FGB] reviews, listed as Synchrony Bank](/images/business/48-48/116180/fgb-first-gulf-bank.png){kind=small}
This happened to me twice, the latest being a few days ago when they cancelled the Care Credit card I had requested when my dog went into the Animal Hospital. I got it for insurance, but ended up not needing it, but though I'd keep it "just in case." They didn't give me any explanation, just told me to call and speak to a rep if I had questions. The fellow I spoke with wasn't a bit of help - just regurgitated what was in the letter - and was snotty besides. Ironically, I have PayPal credit through them (didn't know it when I applied). Once that's paid off, I will cancel and never knowingly do business with this bank again.
Actually they closed all 4 credit card accounts I held with them that had never been past due, or not paid off in full every month! Pretty pissed off. I do not see how this is fair. It lowers a consumer's credit score and seems rather unethical when you are paying your debt in full with each monthly statement or before!
Just had the same thing happen to me. I had a Synchrony Premier Mastercard that I used regularly. Kept it paid off. I think it was closed due to building up cash back and never paying them a dime of interest. Even though the card was advertised as unlimited cash back. They closed it and said it was because I was high risk? High risk for what? Paying my bills and not owing a bunch of debt! GRRRRRRRRRR
This is a disgusting company with no clue as to customer service. I closed 2 accounts with them and will not deal with vendors who issue their credit cards.
I have a credit card holder for well over 20 years — a lot of these cards are carried by synchrony bank, recently my pc richards card which has not been used in 2 years but has a balance I have been paying has been closed, saying I am high risk. as of today my old navy card which has not been used since february has been closed once again by synchrony bank-the card held no balance. this is disgusting I have been a cardholder for many years making payments on time. this closing of these card will affect my credit. now what?