The complaint has been investigated and
resolved to the customer's satisfactionResolved Symantec Norton Internet Security — rebate scam!
resolved to the customer's satisfaction
For the second year in a row I bought Norton Internet Security and sent in the two rebates, both for $30. I received one rebate with no problem but as the year before received a post card stating that I had not sent all the information and was late in submitting. Knowing I meticulously followed detail in submitting the rebate, I wrote and asked them to send a copy of my envelope with mailing date and its contents. Of course I never heard from them again and feel that two times is a sure indication that (1) we are being scammed and (2) not to use them again. Maybe it is time to call the State Service Commission.
The complaint has been investigated and resolved to the customer's satisfaction.
Sorry about the trouble you have with claiming the rebate. Please use the following link to send your query to our rebates team: http://www.symantecrebates.com/promocenter/symantec/email_us.html, we will check this further and help.
Thanks
Raj
Norton Support
Sorry about the trouble. Please reach out to our phone/chat support at: www.norton.com/contactcs. We can collect more details and help you cancel the renewal.
Thanks
Raj
Norton Support
please, solve my problem
I think I need to return additional payment for Norton Premium £79.99 on my account
I was charged twice for the renewal of Norton Security Premium and Norton Utilities
31.05.2019 Order Number AP1283132104
and
29.06.2019 Order Number AP1285204558
Hello Mr Nijnik,
I have replied to your other post.
Thanks
Raj
Norton Support
Hello Mr Nijnik,
We understand that you have been charged twice for Norton subscriptions. This might happen if you have multiple subscriptions in your account. Visit: www.norton.com/contactcs. Our chat/phone support can verify your details and help you get refund on the second charge.
Thanks
Raj
Norton Support
Sorry about the trouble. Get in touch with our support at: www.norton.com/contactcs. We can collect more details about this and help you disable automatic renewal.
Thanks
Raj
Norton Support
Hi Ronald,
Sorry about the trouble you have with Norton. Get in touch with our support at: www.norton.com/contactcs, we can certainly help to cancel the renewal. You may also follow the steps mentioned here to disable automatic renewal on your Norton: https://support.norton.com/sp/en/in/norton-renewal-purchase/current/solutions/kb20090818144126EN
Thanks
Raj
Norton Support