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Norton review: rebate scam! 30

D
Author of the review
12:00 am EST
Resolved
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For the second year in a row I bought Norton Internet Security and sent in the two rebates, both for $30. I received one rebate with no problem but as the year before received a post card stating that I had not sent all the information and was late in submitting. Knowing I meticulously followed detail in submitting the rebate, I wrote and asked them to send a copy of my envelope with mailing date and its contents. Of course I never heard from them again and feel that two times is a sure indication that (1) we are being scammed and (2) not to use them again. Maybe it is time to call the State Service Commission.

Oct 24, 2018 2:02 am EDT
Norton customer support contacts
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350 Ellis Street, Mountain View, CA, 94043, US

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Sorry about the trouble you have with claiming the rebate. Please use the following link to send your query to our rebates team: http://www.symantecrebates.com/promocenter/symantec/email_us.html, we will check this further and help.

Thanks
Raj
Norton Support
Nov 21, 2018 9:17 pm EST
Norton customer support contacts
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350 Ellis Street, Mountain View, CA, 94043, US

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Sorry about the trouble. Please reach out to our phone/chat support at: www.norton.com/contactcs. We can collect more details and help you cancel the renewal.

Thanks
Raj
Norton Support
Jul 12, 2019 12:18 am EDT
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350 Ellis Street, Mountain View, CA, 94043, US

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Hello Mr Nijnik,

I have replied to your other post.

Thanks
Raj
Norton Support
Jul 12, 2019 12:27 am EDT
Norton customer support contacts
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350 Ellis Street, Mountain View, CA, 94043, US

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Hello Mr Nijnik,

We understand that you have been charged twice for Norton subscriptions. This might happen if you have multiple subscriptions in your account. Visit: www.norton.com/contactcs. Our chat/phone support can verify your details and help you get refund on the second charge.

Thanks
Raj
Norton Support
Aug 02, 2019 4:05 am EDT
Norton customer support contacts
Address

350 Ellis Street, Mountain View, CA, 94043, US

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Sorry about the trouble. Get in touch with our support at: www.norton.com/contactcs. We can collect more details about this and help you disable automatic renewal.

Thanks
Raj
Norton Support
Oct 17, 2019 3:29 am EDT
Norton customer support contacts
Address

350 Ellis Street, Mountain View, CA, 94043, US

Website
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Hi Ronald,

Sorry about the trouble you have with Norton. Get in touch with our support at: www.norton.com/contactcs, we can certainly help to cancel the renewal. You may also follow the steps mentioned here to disable automatic renewal on your Norton: https://support.norton.com/sp/en/in/norton-renewal-purchase/current/solutions/kb20090818144126EN

Thanks
Raj
Norton Support
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

30 comments
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Fran Sargent
Feb 03, 2007 7:05 pm EST

I've just written Symantec about this issue. I've probably submitted six rebate claims in the past few years, and have never actually received a rebate. I'm always careful to submit all requested items, and have never had a rebate claim rejected by another company. BUT THEY ARE ALWAYS REJECTED BY SYMANTEC. They've even rejected them on downloaded products where there is nothing to submit but a form printed out from their own site. If you search "Norton rebate scams" and "Symantec rebate scams" you'll see many others who have encountered this problem. It's obviously Symantec corporate policy to refuse to honor rebate offers and they ought to be ashamed of themselves for treating their customers this way. I plan to contact Costco, Best Buy, Office Max (where I've purchased Symantec products with rebates) and our State Consumer Fraud department. Hope others cheated out of their rebates will as well.

U
U
Unhappy with Symantec Norton
Mar 03, 2007 5:00 pm EST

Symantec tried the same scam with me. I know I sent all the required information for my Norton AntiVirus 2007, and they refused my rebate. I finally emailed the CEO of Symantec, John W. Thompson at jwthompson@symantec.com. I also sent a complaint letter to the BBB, FTC, and Texas Attorney General. My rebate was sent via DHL Overnight within a few days of my email.

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Ohk Q. Pehnt
Mar 14, 2007 2:12 pm EDT

I just got an e-mail from Symantec saying they received my NIS2007 $40 rebate request. I clicked the link to the web page and it said that my request was invalid because of a "missing original UPC or invalid UPC number". Sure enough, when I called the toll-free number, I was told that my UPC code "was off by a few digits".

Well, that's just tough, because the UPC I sent was cut from the same box that's pictured on the rebate coupon and it's the box that Office Depot advertised for the rebate and sold me.

The CSR apologized for any inconvenience caused me and said that they would send me the $40 debit card [owed] me. (Now don't get me started on rebate check versus this new debit card thingy.)

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J Wheat
Nov 20, 2007 12:50 pm EST

Norton is scamming everyone.They have devised a real good plan to get you to pay $99.00 to fix your PC from a virus.Every year at this time I get a Virus from virus protect pro, and others from a hidden codex in a video file from windows media player. The virus will rampage thru you pc and completely hijack everything. You cant do anything with your pc. Norton will list on there web site the day after that there is a virus def. you can update your scanner with ,to take care of it. So if you are lucky enough to connect to internet to get the download update you should be able to get rid of it right ?since they have the updated definitions. Well thats not the case I did update the virus def. and ran the virus scan and watched as it scanned the files and watched the virus infected files go right on buy with Norton not detecting it at all. So you call Norton to ask why the scanner did not detect it when you have the virus definitions to find it and then fix it. They say oh sir I can connect you with a Technician and for $99.00 they will fix you pc 100%.I say no... Why would I do that when your company has the virus def. Already and I pay you already to find this virus and fix it with my subscription. There reply is Sir you downloaded the virus on you pc and there is nothing you can do, it is your fault that you had done this, I will connect you to a Technician to take care of this. I again state that I dont want a tech. that your web site states it has the def. for this specific virus and the def. are available for download to your Norton updater. But it does not work,go figure.The operator then will say that your Norton will not be able to take care of it because you are hijacked, I will connect you with tech.. I then stated that so you are telling me that a hijacker has been able to corrupt Norton and now disable it and that Norton program is unable to protect it's own program? A long pause comes from the agitated salesman,and then he just goes thru the same old spun of crap again.This is done by Norton to get you to pay them another $99.00 and then by the latest program. What a scam...

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Dave Cotton
Apr 23, 2008 1:50 am EDT

For the attention of the manager,
Dear sir/Madam,
I am most disappointed in the manner I have been treated and the lack of response
I have had to my emails. I have been a loyal customer of Symantec over the years
and recomenneded your products to my friends and colleagues.

However, my attitude as changed completely and I will not be renewing my yearly
subscription unless the matter below gets resolved with some urgency.

I have had 2 emails from you in 2 days reminding me that
"Your Norton 360 subscription is scheduled to expire on May 21, 2008".

Its a shame you cannot be a little more responsive when it comes to ensuring your
product does what its suppose to do!

As a manager of a technical department I would have thought you would at least have
had the courtesy to respond to my email.

As for your technicians, I'm afraid my faith is quickly being eroded in their ability.

I would appreciate a response to this email and your intentions.

Regards

Dave Cotton

--------------------------------------------------------------------------------

The issue has not been resolved in fact I wasted nearly a whole day trying to run your so called virus check...

The problem is:
1. Spam is not being filtered in Outlook Express.

I went onto the link you sent and I can get no further than "Downloading Active X Controls"
Even when I carry out all the suggestions in your help section going to tools in Explorer 7
then "Internet Options" /"Security"/"Custom Level"/ and carrying out the instructions. I have
allowed "Pop-Ups" and it still will not carry out virus scan?

If I click onto "Security Scan" it downloads Active X and runs the security Scan Ok.
However, it tells me I need to purchase your Norton 360 program even though its already
on this computer!

Surely it should have picked up that I already have that installed? Can you also explain that why if I'm paying you
each year for a virus program, why has it not protected me from any Trojan or Worms etc...

Ironically I have just had an email from Symantec saying "my subscription re-newel is due in May. I have to Say I will
be cancelling this unless this matter is resolved quickly. I am very concerned that I have not had a positive solution
to this problem.

I asked in my previous email for this to be read by a person in authority or a supervisor as feel there are some serious
issues in resolving the problems I have.

Below are a number of questions I require answering please.

1. What do I need to do to allow Spam filtering to work correctly in Outlook Express.

2. Why cant I get your online virus checker to work (It gets no further than "Downloading Active X"

3. Why wont the virus checker I have on my Computer pick up any viruses I may have on my computer

4. What's the point of paying a yearly fee if your product is not checking for these things.

5. I'm still getting 'ccSvcHst.exe' error while shutting down the computer.

I have been trying to get these problems sorted out for the last 3 to 4 weeks which I'm sure you would agree
I have been extremely patient. I would appreciate you giving me a telephone number of someone in authority
I can ring so I can get some direct answers to the above issues.

However, bearing in mind the time and money I have spent I think someone should have the courtesy to telephone
me (UK) [protected]; Dave Cotton.

Please be sure and read all of the tread below and have the courtesy to forward this email to your Customer complaints department.

I feel that If I don't get this matter resolved in the next few days I will be reporting this to the trading standards or the relevant outside body
that deals with such complaints as this.

--------------------------------------------------------------------------------

If this issue is not resolved to your satisfaction, you may reopen it
within the next 21 days.

Subject
---------------------------------------------------------------
Technical Support

Discussion Thread
---------------------------------------------------------------
Response (Subir das) - 04/20/2008 04:11 PM
Hi David,

Welcome back to Symantec Technical Support.

I apologize for the difficulties you have recently encountered.

This issue may happen due to some threat infection.

In order to resolve the issue run an online virus scan.

Please click on the url for more information regarding running online scan:

Title: 'Email is not properly identified as spam with Norton AntiSpam or Norton Internet Security'
Document ID: [protected]
Web URL: http://service1.symantec.com/Support/nip.nsf/docid/2004061809311436

If issue persists please click on "What if this didn't work" from the above lick and delete third-party plug-ins in your email client.

Symantec values excellence in customer service. As part of our ongoing efforts to improve this service we encourage your feedback. You will receive a survey which will allow you to rate your experience. You can also reach my manager directly on the following email address symantecmanagement@e4e.com. Please quote the Case ID in your email.

Please let us know if we can be of further assistance.

Regards,
Subir das
Symantec Technical Support

Disclaimer :

This message (including any attachments) is intended only for the use of the individual to which it is addressed. If you are not the intended recipient, please do not follow any instructions provided within this message. Any instructions or offers contained within this message are for a specific person, system configuration, location, and situation. Following these instructions may adversely affect your system if you are not the intended recipient. If you have received this communication in error, please notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. You are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited.

Thank you

Customer (David Cotton) - 04/17/2008 04:40 AM
Hi

IMPORTANT PLEASE READ ALL OF THIS EMAIL AND FORWARD TO A SUPERVISOR.

Re: Spam Filtering
I updated to version Norton 360 version 2 about 4 weeks ago and at the same time installed the spam filter add on.

I have over the last 4 weeks been highlighting incoming emails which I consider spam by clicking
on the Norton AntiSpam button, and then clicking "This is Spam" .

If you had read my email thoroughly would have read that I have been carrying out the procedure you have specified in your reply.

I have also been checking my Blocked list and Allowed list and they contain the required email addresses I would expect considering the selections I have made. I have configured my Client Integration to use Outlook Express.

I would have thought 4 weeks of me highlighting what I
consider as spam should have been time enough for unwanted spam emails to place themselves automatically into the spam folder.

I have, since speaking with you uninstalled Norton 360 version 2 and re-installed Norton 360 version 2
I have also installed the Spam Filtering Add On and carried out the necessary settings to configure it to filter out spam emails in Outlook Express. However, even though emails are listed in "Blocked List" they still end up in my incomming email folder!

I need to re-new my subscription in May and I must say unless this matter is resolved I will NOT be doing this but will subscribe to an alternative Antivirus and email spam filtering programme!

This would be a shame as I have been a very loyal customer to Norton for some 8 years.

I would appreciate your
comments.

Kind regards

Dave

----- Original Message -----
From: "Symantec Tech Support"
To:
Sent: Tuesday, April 15, 2008 12:53 PM
Subject: Technical Support [Incident: [protected]]

Subject
---------------------------------------------------------------
Technical Support

Discussion Thread
---------------------------------------------------------------
Response (Sonali Paul) - 04/15/2008 04:53 AM
Hi David,

Welcome back to Symantec Technical support.

I understand from your message that still emails are not identified as spam and you are still receiving ccSvcHst.exe error message on shutdown.

As still emails are not identified as spam, I suggest you to train Norton Antispam engine and check
for the issue.Norton AntiSpam's filtering engine attempts to identify spam automatically
by using your outgoing email to determine your usual email correspondents.
Over time, you can train Norton AntiSpam to reflect your personal
preferences for receiving email more precisely. To teach the filtering
engine, follow the steps below:

1. Start Microsoft Outlook or Outlook Express.

2. Select each item that should have been marked as spam.

3. Click the Norton AntiSpam button, and then click This is Spam.

4. If you have set your options to ask before adding senders to the Blocked
List, answer the prompt accordingly.

5. Open the Norton AntiSpam folder.

6. Select each item that should not have been marked as spam.

7. Click the Norton AntiSpam button, and then click This is not
Spam.

8. If you have set your options to ask before adding senders to the Allowed
List, answer the prompt accordingly.

9. Close your email program

Also, as you are still receiving error message on ccSvcHst.exe, I suggest you to perform basic optimization and check for the issue. To do so, please click on the URL below:

Title: 'Basic guide to optimizing system resources'
Document ID: [protected]
> Web URL: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2002061015214139

If your issue still remains unresolved after following these steps, please reply to this e-mail with the exact text of the error message or the details of what happens after performing the steps mentioned above. This will help us better understand the issue you are encountering.

While replying to
this message, please do not change the subject line of this message.

Regards,

Sonali Paul
Symantec Technical Support

Disclaimer

This message (including any attachments) is intended only for the use of the individual to which it is addressed. If you are not the intended recipient, please do not follow any instructions provided within this message. Any instructions or offers contained within this message are for a specific person, system configuration, location, and situation. Following these instructions may adversely affect your system if you are not the intended recipient. If you have received this communication in error, please notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic
communication. You are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited.

Thank you.

Customer (David Cotton) - 04/14/2008 01:42 AM
Hi
I'm still getting problem.Spam not being filtered!
Request reference number: [protected]

I installed the version 2 update and then the add-on for email spam
filtering (Anti-Spam).
Below are problems I am experiencing...

1. Email spam filtering
I'm using Outlook Express and the icon (Norton Antispam) appears at the top
of my email programme.
I highlight emails that are spam then click this is spam, the emails are
placed into my spam folder.
However, even though I have been doing this for the past 2 weeks or so NO
emails are automatically
filtered! The same spam emails come directly
into my incoming email folder?

I have checked the folders in the Norton Antispam section and the blocked
folder shows all the emails
I have clicked as spam but they still are coming into my inbox of Outlook
Express?
and re-set Client integration as per you instructions.

Do I need to re-install? Please advise.

Kind regards

Dave
----- Original Message -----
From: "Symantec Tech Support"
To:
Sent: Thursday, April 10, 2008 3:00 PM

[---001:003512:24312---]

OCS Ticket ID: 4023917
-----------------------

User Information:
-----------------------
Title: null
Fullname: Dave Cotton
Email: dave@djdesign38.freeserve.co.uk
Phone: [protected]
Zip: NA

System Information:
-----------------------
name: Windows XP 5.1
oslanglocale: 1 United States 1033 English - United States
localtime: 17/04/2008 12:36:24 GMT: 1
symanteccorelc: Startup Type: Manual State: Running Status: OK

name: Internet E001:006988:42542 7.0.5730.13

total: Total: 895MB Load: 57 percent
available: 43 percent

total: 111. GB
available: 85.0 GB

conntype: lan

cpu: 1997 Mhz

opticaldrives: CD-ROM Drive [D:] Standard CD-ROM drives

Product:
-----------------------
curdefs: [protected].038
name:
version:
language:
licensetype:
symskucurrent:
symskufamily:
symskumedia:
partnername:
status:
prodactkey:
status:
serialnum:

OCS Session:
-----------------------
04/17/2008 12:02PM LANDINGVIEW
04/17/2008 12:36PM PLEASEWAITVIEW
04/17/2008 12:36PM CONTACTHOMEVIEW
04/17/2008 12:08PM CONTACTINFOVIEW
04/17/2008 12:03PM DTREEVIEW
04/17/2008 12:01PM SIGNINVIEW
04/17/2008 12:37PM CONTACTEMAILVIEW
04/17/2008 12:02PM AUTOFIXVIEW

04/17/2008 12:02PM AUTOFIXVIEW

[---xxx:xxxxxx:xxxxx---]

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allen loretz
Jun 12, 2008 7:55 am EDT

I ordered your norton 360 2.o on may 21, 2008 & received email confirmation order #[protected].But I could not download it for some reason & can not get ahold of anybody at symantec to help me with this problem.I find the system very user unfriendly & wish I could figure out how to get my $109.00 back thank's for nothing symantec your the best!

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subhransu
Jul 16, 2008 10:25 am EDT

why norton antivirus 2007 including last update can not remove ieav.exe
when ever i open any folder it shows that your system is infected.. download and run ieav.exe (internet explorer antivirus .exe) i found form google that it is the latest version of zolb.. so plz help me.. plz help me..

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Jose Navarro Nila
Nov 05, 2008 10:22 pm EST

I have bought the Norton package 360 with the code key Norton TF6DQYXTD999GTRCT37TGMDJ9 and I can not install it in my Laptop, please say me the steps to do.

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mdp3395
Watseka, US
Jan 27, 2009 1:01 pm EST

my case # was [protected]. i would like to thank rajasekar for updating my system immediately.that is why i like your norton system 100%.i always get help when i need it and it is always prompt and fast. thank you to all that helped with the support of your team.

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K Wirt
Stillwater, US
Feb 15, 2009 3:21 pm EST

I have used Norton Antivirus/Security for many years. I bought a new computer last summer. It came with McAfee on it. I called Symantec and asked how I would go about moving my Norton to the new computer since I had paid for a year. They acted like I was crazy and finally were to able to tell me how to do it. I decided to just keep the McAfee and not mess with the Norton. I received my credit card bill in September, and there was a charge for a one year renewal of Norton. I didn't realize that I had given them my credit card info last year so I wouldn't have to worry about it later. I called and told them that I had not used Norton since June and I wanted a refund. I was promised that a full refund for the coming year would appear on my credit card within 10 days. It has now been 4 months and no credit on my credit card. I have written two emails to the supervisor with my unresolved ticket number and have not had any response. I had always thought highly of Symantec products. I am very disappointed that their customer service is so lacking and dishonest. I will not do business with them again, and I will tell everyone I know not to use them, too.

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brian
Bay Head, US
Feb 16, 2009 8:34 am EST

Symantec wanted to charge me $100.00 to remove a virsus that their software (Norton Antivirus 2009)did not even detect. I used online chat support and was given a scripted sales pitch to buy thier service. The "support" person was simply trying to sell - no actual support for their product!

It is no different the virus that scams you into buying a "virus" protection program.

I use McAfee now and am quite happy.

BTW I wound up manually removing trojan that Norton could not - took 3 days

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Maureen Robison
US
Mar 02, 2009 4:47 pm EST

We have been trying to fix the problems that our Norton program says we have. We are told that it cannot complete the fix. Your technician, Ganapothy, took control of our comput0r and tried to fix the problem but was unable to do so. He said he would install an updated program but we have nothing yet. Please update us on a solution to this problem.
Regards,
Maureen Robison

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Robert Customer
Los Angeles, US
Jul 12, 2011 5:01 am EDT

Norton has a new SCAM they on people when they offer a rebate. As of 2010 they now send you a DEBIT card which has an expiration date, plus charges when used. This means each month you don't use the card they bill you $3 it's deducted from your rebate. Plus if you don't use the card (its not accepted everywhere) they will just cheat you out of the total amount and say the card is no longer valid. At least when they sent you a check you could cash it, now you have
all these new hurdles to get past to get your $25 rebate back.

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Ralph Myers
GB
Aug 15, 2018 8:31 am EDT

for two day your has blocked access to RBS and Natwest banking sites. I have spoken to the bank and been advised that this is a fault on your system.

I am sure you understand that that people are reluctant to ignore your warnings particularly where money is concerned. If these warnings are false the effects can be serious.

Please comment

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Lucia Theuerl
US
Aug 20, 2018 10:35 pm EDT

12/04/2018 - AP1254617863 - A$84.99
this money was taken out my account without asking permission,
and one month before expiring the first day of purchase (12/05/2017)
my e-mail luciaserrien@hotmail.com
thanks for reading - looking forward to read back from your services.

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Jonathan Pettinato
US
Sep 03, 2018 10:38 am EDT

do not pick up malware in clean app but McAfee did.
Why did Norton Mobile not pick it up and remove it.

Norton
Norton
Sep 11, 2018 2:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sorry about the trouble, Jonathan. Please get in touch with our experts at: www.norton.com/contactcs. We can check this further and help you. -raj

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D&R
US
Oct 21, 2018 1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Norton Shopping Guarantee appears on some WEB Sites; I tried using and discovered that it is a complete HOAX. No money refunded for a change in price. Either they should provide a legitimate service or they should be put out of business.

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Macmil
GB
Oct 22, 2018 10:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On the 8th of March 69.99 was deducted from my account for an online back up that I don't and have never used. This has come off my account for 4 consecutive years and I do not recall ever subscribing to this. Could you please send me details of my subscription.

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Anthony DeGiovanni
MT
Nov 12, 2018 12:53 am EST

I did not order a renewal from you and yet my visa account was charged 79.99. Please refund asap.

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Reviewer83861
Nov 19, 2018 11:32 pm EST

Without my permission or authorisation norton stole $200 ot of my account. I would likemy details out of your system and no more money taken out of my account. I want a refund on a product i did not even order.

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A.Nijnik
GB
Jun 29, 2019 9:35 am EDT

please, solve my problem

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A.Nijnik
GB
Jun 29, 2019 9:37 am EDT

I think I need to return additional payment for Norton Premium £79.99 on my account

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A.Nijnik
GB
Jun 29, 2019 3:11 pm EDT

I was charged twice for the renewal of Norton Security Premium and Norton Utilities
31.05.2019 Order Number AP1283132104
and
29.06.2019 Order Number AP1285204558

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A.Nijnik
GB
Jul 07, 2019 12:31 am EDT

I am Mr A Nijnik, Norton™ Security Premium subscriber under the name anijnik@yahoo.com.

31.05.2019 I renewed my Norton, Order Number AP1283132104, for £69.99
29.06.2019 I received second renewal, Order Number AP1285204558, for additional £79.99.
See in added photos.

Please cancel the second renewal and return £79.99 on my account

View 0 more photos
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A.Nijnik
GB
Jul 07, 2019 1:16 am EDT

I am Mr A Nijnik, Norton™ Security Premium subscriber under the name anijnik@yahoo.com.

31.05.2019 I renewed my Norton, Order Number AP1283132104, for £69.99
29.06.2019 I received second renewal, Order Number AP1285204558, for additional £79.99.
See in added photos.

Please cancel the second renewal and return £79.99 on my account

J
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John Thornberry
US
Jul 27, 2019 1:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

$174.99 taken from my account by PAYPAL because Norton had it on automatic deduction without my approval. I do not know what the product was. Same problem same time last year

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Martin Tai
US
Oct 10, 2019 12:49 am EDT

What are you suddenly send me Monthly Report ? I never reqeust any Monthly Report!

Pleaset top sending unwanted Monthly Report, it is a hated virus itself. If you do not stop this virus

I shall stop Norton immediately !

101 Harvest Moon drive
Markham Ontario
L3R 4L5
CANADA

Martin Tai
[protected]

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Ronald Little
GB
Oct 13, 2019 3:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wish to stop using Norton with intermediate effect, because i am not Happy as they tried to get a payment from my Account without my Consent.Please do not try and get anymore payments from my Account as i want nothing more to do with Norton and nothing will change my mind.Thank You.

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Charles Blum
CA
Oct 30, 2019 2:12 am EDT

My bank account has been charged $41.99 for the annual renewal of Norton Antivirus however the renewal has not been downloaded or installed.

Norton
Norton
Nov 02, 2019 8:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sorry about the confusion. Renewal is extension of your exisiting subscription for one more year. You do not have to download or install anything. Could you check if your Norton is active on your computer? If you need any help, you can always contact us at: www.norton.com/cs

Thanks
Raj
Norton Support

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angry with FCC friends
US
Nov 09, 2019 2:25 pm EST

I have never used Norton on this PC. Now I essentially have a Norton virus telling me my subscription has ended and demanding payment! It pops up every several minutes and I have to close my web browser and start over! I will report this to the authorities. Imagine a anti-virus company that spreads a virus!

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The company left an official comment to this complaint.
Norton - credit card being charged after I cancelled the renewal 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norton - norton finance - like net66 - just can't keep a promise.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Norton - unauthorised payment taken by norton
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Norton - security software has been removed and you have removed fees from my bank
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Norton Contacts

  2. Norton phone numbers
    1800 680 026
    1800 680 026
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    65%
    Confidence score
    Australia
    +1 (800) 720-7898
    +1 (800) 720-7898
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    Singapore
    +1 (800) 441-7077
    +1 (800) 441-7077
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    Thailand
    +1 (800) 944-0586
    +1 (800) 944-0586
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    Colombia
    +1 (855) 815-2726
    +1 (855) 815-2726
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    6%
    Confidence score
    United States
    +1 (800) 745-6034
    +1 (800) 745-6034
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    20%
    Confidence score
    Canada
    +64 800 174 089
    +64 800 174 089
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    100%
    Confidence score
    New Zealand
    +44 207 616 5600
    +44 207 616 5600
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    18%
    Confidence score
    United Kingdom
    +353 16 011 906
    +353 16 011 906
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    Ireland
    +43 150 159 6004
    +43 150 159 6004
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    Austria
    +32 22 566 625
    +32 22 566 625
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    Belgium
    +420 239 016 463
    +420 239 016 463
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    Czech Republic
    +45 35 258 010
    +45 35 258 010
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    Denmark
    +358 923 113 405
    +358 923 113 405
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    Finland
    +33 173 018 499
    +33 173 018 499
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    France
    +49 696 640 4388
    +49 696 640 4388
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    Germany
    +30 800 4414 4299
    +30 800 4414 4299
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    Greece
    +39 245 279 054
    +39 245 279 054
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    Italy
    +352 298 479 5023
    +352 298 479 5023
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    Luxembourg
    +31 205 040 539
    +31 205 040 539
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    100%
    Confidence score
    Netherlands
    +47 22 971 704
    +47 22 971 704
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    Norway
    +48 222 030 314
    +48 222 030 314
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    50%
    Confidence score
    Poland
    +351 800 780 066
    +351 800 780 066
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    Portugal
    +7 499 272 2059
    +7 499 272 2059
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    Russia
    +34 911 776 150
    +34 911 776 150
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    Spain
    +46 857 929 037
    +46 857 929 037
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    Sweden
    +41 442 120 032
    +41 442 120 032
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    Switzerland
    +90 216 282 1987
    +90 216 282 1987
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    Turkey
    +86 800 830 1153
    +86 800 830 1153
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    China
    +852 25 981 234
    +852 25 981 234
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    Hong Kong
    +91 800 100 7601
    +91 800 100 7601
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    India
    ‎+972 180 944 7879
    ‎+972 180 944 7879
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    50%
    Confidence score
    Israel
    +81 356 422 682
    +81 356 422 682
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    Japan
    +60 377 124 612
    +60 377 124 612
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    Malaysia
    +27 218 192 830
    +27 218 192 830
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    South Africa
    +82 220 971 401
    +82 220 971 401
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    South Korea
    +886 801 855 873
    +886 801 855 873
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    Taiwan
    +971 800 844 0742
    +971 800 844 0742
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    UAE
    +54 115 354 0370
    +54 115 354 0370
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    Argentina
    +55 114 700 1747
    +55 114 700 1747
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    Brazil
    +56 800 646 210
    +56 800 646 210
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    Chile
    +52 554 738 1613
    +52 554 738 1613
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    100%
    Confidence score
    Mexico
    More phone numbers
  3. Norton emails
  4. Norton address
    350 Ellis Street, Mountain View, California, 94043, United States
  5. Norton social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2024