Swiss Air — no full refund given
I called Swiss air Friday sept 5th and booked 6 tickets from Copenhagen to Miami for June 10th 2009. It was a swedish number and after you dialed the number you were connected to another number where they were speaking English. I told the woman I was talking to that I wanted the price in swedish kronor. She said the price was 25600. It sounded good to me, so I booked 6 tickets. I was told I had until Sunday to confirm the tickets. I called back on Saturday and confirmed the tickets, but were told the price was in danish kronor. I protested and they let me talk to their supervisor. She insisted that the original price was in Danish kroner. I let it go, and she connected me to another man who informed me that the price would be approximately 30 000. He couldn't give me the exact figure. I said fine and booked the tickets and put
money in my bank account.After that I called Swiss EVERY day and wondered why the money hadn't been drawn from our account and why no E-tickets were being sent. They said it was a long waiting line and the tickets were on their way. The 16th of September 28 000 sek were drawn from our account and 5 E-tickets were sent to our email adress. I called Swiss again and they said that my name was too long and couldn't fit on the ticket. The next time I called I was told there weren't enough money in our bank account. We made an agreement that they would draw the money on the 19th of Sept. I put in more money and waited, but nothing happened. On the 23rd of sept in the morning when i looked in my bank account I saw that the 28 000 had been returned to our account. I didn't know what to believe. I was frustrated because it was taking too long to get the tickets, so I booked 6 identical tickets with another internet agency. Everything went smoothly and I received our E tickets within minutes and the money was drawn from our account immediately. I called Swiss and told them I wanted to cancel the original 5 tickets. Since the money was redeposited to our account I thought the deal was cancelled. Since no money transaction had taken place I thought everything would be ok. Unfortunately I was told that I was only elligible to receive a minimal refund. They insisted that the money was already taken from our account
and that they had received authorization from our bank. Unfortunately they were right, cause when I checked our account on the 24th of Sept the money from the original tickets were withdrawn from the account and I had minus 22 000 sek in my account. I had now paid for 5 + 6 tickets!! I called Swiss and tried to reason with them that I felt that it was their fault that the tickets took so long to get I felt like didn't have a choice but to use another agency and I felt I was entitled to a full refund, especially considering the new tickets were also with Swiss. They refused. I don't think it should take that long to get some airline tickets and we didn't even get the full amount of tickets we ordered. Anyway, I'm curious as what you have to say on the subject.