The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Swinton Car Insurancefraud and scam

R Review updated:

My parents are pensioners and were due to collect a new car. They rang Swinton and told them they needed to transfer their insurance and wanted a quote for the new car. Swinton, knowing the date they were due to collect the new car, said they'd ring them back. Three days later Swinton hadn't rang them back so I had to quickly get them insurance for their new car over the internet (which was probably a lot cheaper anyway). We didn't hear anything from Swinton until a month later when they wrote demanding a cancellation fee of £50! They now refuse to even tell us on what date they cancelled the insurance - I suspect it would have run out by then anyway and this is just a way of obtaining £50 from us as they lost the business because they couldn't be bothered returning a phone call.

I will be complaining to their head office, then FSA and possibly asking Age Concern to help, the customer service is non-existent, they are very aggressive in demanding money and refuse to answer basic queries. They certainly shouldn't behave in this manner towards pensioners.

Responses

  • Da
    David Aitken May 30, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Had my scooter insured with Swinton. £120 a year paid by Installments. 6 months in sold scooter. Contacted them to cancel policy. £86+ to cancel. WTF. Phone arguement ensued with completely intransigent staff. Now in complaint phase but not holding out much hope. Threatened with legal action already? Avoid like the plague.
    I only gave one star because this site won't accept NONE.

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