Travel Insured International
reviews and complaints

We will never do business with *** Travel Insured International again. Lesson learned. We booked an international trip that was scheduled to leave in September . Due to the pandemic, the cruise line canceled our trip. Months went by but we never received our refund from Travel Insured International so my husband decided to call. The representative he spoke to notified him that basically this insurance was only good if one of us died. She also informed him that they "don't consider cancelation due to COVID a proper reason for a refund". But...SINCE he bothered to actually call and inquire about our refund, she did say that we could use it on any future trip within the next two years. Ummm, thanks? He let her know they would not be receiving our business again. Looking at their current rating here, it doesn't appear they are helping consumers at all. Buyer beware!

Good luck with this company. Honestly think it is a scam at this point. Sent it all claim documentation. Called several several times. After giving a call back number numerous times, they NEVER called back in the time frame listed. After waiting over 2 hours the 3rd time calling, I talked to someone and she was one of the rudest customer services representative I have ever dealt with. All she could tell me is that my claim had been received. Oh really? I could have told you that! She could not give me a time frame, or if I needed any other documentation. I also asked her for a form for Direct Deposit, never received that. $6,000 honeymoon trip and nothing to account for it. I hate to be so negative on a company during these unprecedented times but it seems no one has anything good to say about this company. Something should be done. I will take this further legally if I do not hear something within the next week.

Waste of money. I purchased travel insurance worldwide protector Plan No*** The travel company postponed our trip due to the covid 19 virus and the fact Americans are banned from ***y because of the virus. I told them today our trip was postponed and the travel company was going to get credit for some of the trip would the insurance cover the difference between the credits and what I paid. I was told a travel ban wasn't covered. I couldn't go to ***y if I wanted too since Americans cant get in which doesnt seem right.. This is actually the first time I purchased insurance . I figured it was a once in a lifetime trip so protect it. Don't see any protection there. I looked over the document and didn't see anything about travel bans unless they worded it some other way. I do not feel this company is offering an protection. I only used them because *** recommended them I agree with the last reviewers they are a rip off

I tried to give this company no stars. I booked a trip and paid them for my insurance, I've canceled the trip back in February started a claim but for months have been giving the run around. I asked to speak with a manager which told me that they would send a email asking if i wanted my refund done electronically or mailed. I never received and email. Here it is almost May I tried to look at my claim online and an error message keeps coming up. I called and was told the company Pollen was giving out refunds and I should have been emailed telling me this a month ago. I let them know nothing was communicated the lady gave me nothing but attitude and said well that's not our issue contact Pollen. I said well I paid you guys $60 for insurance for nothing will that be refunded as well, again she gave me nothing but attitude. PLEASE PLEASE DO NOT USE THIS COMPANY AT ALL OF TRAVEL INSURANCE THEY HAVE DONE SEVERAL PEOPLE LIKE THIS NO REFUNDS HAVE BEEN GIVEN.

I purchased travel insurance from Travel Insured International, Inc. I had to cancel my trip to Germany due to COVID-19. It took them 8 months to decline payment, since traveling to a foreign country during a global pandemic is not in their list of acceptable cancellation reasons. I can accept why they denied my claim, although I don't agree with them. If airlines are refunding fares, why isn't Travel Insured International paying travel cancellation claims? I don't understand is why it took them 8 months to decline the claim. Why, 4 months after I filed claim, did they request that I send them invoices, credit card statements, proof of cancellation, and more for a claim they knew they wouldn't pay? During the process they did not respond to emails or answer phone calls. The only way I got response from Travel Insured International, Inc. was by contacting the Department of Insurance. Travel Insured International is a *** are registered trademarks of

I purchased the insurance in Feb. 2020 before Covid was widespread. We are in our 70s and only need medical ins. when out of the country. The trip was cancelled by the tour operator and we received a full refund from them. We are covered domestically by *** and the supplement so only buy the insurance when traveling to Europe. This company refuses to refund the money paid. I filled in the info online, printed the policy on my computer and paper. They have had my money since Feb. Due to the trip being cancelled they have NO exposure to a claim. We will not cancel, we will not make any claims for any reason but they refuse to refund the amount paid. They are only offering a credit to future travel. Since we are in our 70s it is not assured that we will ever travel to *** again and do not need it if we travel domestically. This is an unacceptable solution to us. IF we ever travel to *** again I would purchase travel ins. again but only time will tell. Since they are out NOTHING and have no future exposure they should issue a full refund.

This company should be shut down by Connecticut Atty General's office. I was to fly to *** on April 4th. Due to Covid, all airlines shut down March 15th. I would still have gone if I had found a way there, but on April 1st *** shut its borders. After a lot of phone calls with Travel Insured, it took them a year to deny my claim. They cover quarantine, but since I wasn't there they wouldn't cover it. But the Catch-22 is they knew and acknowledged that if I had gone on April 4th, my whole trip would have been in quarantine as *** started quarantining on March 15th for 2 weeks, then just shut the border instead. Travel Insured has no Force Majeure in their contact. My sister is a contract lawyer, read their contract, and said they have no case and should have reimbursed me the $3500. I see Complaintsboard.com has pages of complaints going back a long time with Travel Insured and nothing has happened. I am going to sue them. They need to stop milking and deceiving people. I would have hoped the state had shut them down, or at least Complaintsboard.com would do something.

Our trip was scheduled for the end of April. The schools were cancelled and therefore the trip was cancelled around mid to late March. Have done everything possible to get ANY money back. I have, along with 149 other families, jumped through all their hoops and filed every paper possible to receive our refund. They of course have a loop hole in super teeny weenie writing that says we are only going to get 75% of our money back. Hmm lets see...cost of trip $859, 25% is $214.75. multiply that by 150 and you get $32,212.50 for doing NOTHING! Even better is about a handful of the parents have received their 75% back. So again, 75% of $859 is $644.25 minus their protection policy cost, which is around $32.00. Roughly we should get a refund of $612.25. I believe I have heard some received in the $500 range. They received ALL their money up-front, by the end of February in the amount of $128,850.00. We should not have to wait for 3 plus months for the return of our money which comes to $91,837.50. Where did all that money go? There is no A+ here!

Not even deserving of 1 star. Truly, this company is simply horrible in every way. Avoid at all costs. I've insured more than a dozen prior trips, had great claim experience with a competitor of theirs. But with CF Travel Insured I have had to open formal complaint through CT Insurance Commissioner; hopefully they will be able to assist. Opened claim Feb 6 2020 and submitted all very detailed and comprehensive documentation on Feb 15 2020. This was well before the Covid-19 epidemic went into full swing. Still took them 6 business days to simply get the fax entered into their system. Stated turn around time 10-20 business days. Well it's now April 21 202 and after literally dozens of calls (each with hours-long on-hold times), I was able to get through to a live person exactly once. Multiple emails received exactly one reply. I did get to speak to claims adjuster for 5 minutes - in March they requested "additional information" for an item I did not even claim (tour operator receipts), so that seems a bogus request to delay the payout. It's a $3,800 claim so not inconsequential to us.

Look below for numbers to get a live Travel Insured customer service person easily. I submitted our claim in March. Very short version of this is that after many phone calls (all on hold then giving up) which went unanswered I finally got through using their emergency number. All documents had been received by them. My "Cancel for Any Reason" policy claim has been refused as I did not buy the policy before the final trip payment! What were they thinking? I never received anything telling me I had to buy policy before third and final payment to the tour company. What if I had paid the first time in full? What then? Now I am talking with our lawyer about this scam. The claim was for approximately $4500, not peanuts to us. Travel Insured International's website gave no indication of any conditions on the purchase of the policy with regards to trip payment to tour operator, and was very quick to charge my credit card for the premium. I recommend getting a lawyer if you are losing any significant amount. The following numbers will get you to someone. Leave a voicemail if they are not answering as they are on another call. These were responsive to me at least. Punch in the extension when asked if you know the extension of the person you are calling. Carrie H *** Deb *** Sidney*** Jessica (claims manager)

I paid $700.00 for a RCL cruise leaving on May 31st out of ***, *** and *** canceled the flights and the cruise, NOT ME. I called Travel Insured Int'l to ask for a refund for my money and all they could tell me was that I had 14 days from the purchase date to cancel and receive a refund. I didn't cancel the airline tickets, nor the cruise, the operators did. I bought the insurance in May (cruise fare) then September (airline ticket) through *** I had two weeks to purchase the cruise insurance which I would have never done if I was booking directly through the cruise line. Travel Insured Int'l told me my only option was to get a voucher good for 3 years. I am out of work and 64 years old. I don't see myself ever going on a cruise, this was a first time with *** at the request of my friend. I will never sail again on a cruise. I could be dead in a year. What gives them the right to hold on to $700.00 of mine when I did not cancel the cruise, the operators did. Only ***s helping with trying to get some of my money back. *** immediately issued a refund, but that fell under the DOT. Why are travel insurance companies not held to the same accountability? Seriously...if I do travel, I will use *** travel insurance. THIS IS SO UNETHICAL. I didn't cancel the trip, the operators did. In these unprecedented times, I am appalled that these companies feel like they have a right to keep your money while the consumer struggles with the economic shut down.

Apparently the thousands of dollars that I 've paid to this company over the years for insurance was a waste. My husband have purchased the "cancel for any reason" insurance for several pilgrimages we have gone on. We've never needed or used the insurance. Our pilgrimage was scheduled for April but cancelled in March. Our claim was filed in April, additional paperwork was given in May, and in June I was told the claim was under review. Today, October 13, I am told that it is still in the reviewers' hands. There is nothing the person who answers the phone can do to tell me if our claim will be approved or denied, or how long it will be before we hear from them again. But then this person heard that I could have taken a future travel credit from our travel agency instead of filing a claim "cancelling for any reason". She said our insurance policy would be voided if we were offered a $12,000+ travel credit to be used sometime in the future, even though our trip was not rescheduled and that credit would be sitting there for years. Does she know what she's talking about? I have no idea. When you call you can only talk to the person who answers the phone - they tell you they have the claim, but they can answer no questions, they have no authority, and they can only ask someone to call you but can't tell you how many months it will be before you receive a call back. I am sympathetic to their situation because of COVID, but they are still an insurance company that has taken my money all these years. I think they are being deceptive by refusing to communicate and keeping our money as long as they can, maybe forever. Don't think I could have played this any differently because this is the insurance our travel group offered, but I will NEVER use them again. No stars from me, except I'm required to give one to leave a review.

We have filed a claim with Travel Insured International on October 10,2020 for a trip from ***. Our insurance purchased was the Worldwide Protector Lite plan. Our trip was scheduled to leave November 21st of 2020 and return on the 24th of November . A few days prior to our trip my husband who is active duty military was banned from leaving *** and had his leave revoked so we placed a claim to have our airline tickets refunded. On December 23rd all documents that Travel Insured International requested was submitted and received. February 25th further information was requested stating just a receipt from the airline company *** that we did not get a refund from them, I immediately sent in that documentation and they showed it as being received and reviewed on February 28th. After another month of waiting I called the insurance company to check on the status of our claim because multiple inquires via email had gone unanswered. When I got a customer service rep over the phone they stated that the documentation that my husbands command was not valid form of documentation to show that his leave was terminated due to travel restrictions. The document that was supplied to the insurance company was from his commanding officer which specifically stated that due to the increase rise of COVID in *** all leave is canceled and his travel is now denied. I am at a complete loss on how this is not proper documentation? So with this information my husband gave me his actual leave print out form that stated that his travel was approved in beginning of November and then it was revoked 2 days prior to our travel. I uploaded that documentation to the company on March 29th and it shows that it was received and reviewed on that day as well. To this day we still have yet any outcome to this claim. As of today April 24th they are now showing that more information is needed. We have given both purchase and cancelation files from Peach for our airline tickets and both commanding officer and military form showing his leave was approved and then canceled. Our insurance policy number is *** and we would love to find out answer. Buyer beware on this Travel Insurance Company.

If I could give a zero star I would. I have been fighting with Travel Insured International since I canceled my trip to *** in November The trip insurance was purchased through *** Travel Insurance International 3 days after booking the trip in August. The trip was canceled on 11/11 after a knee injury that eventually required a total knee replacement a week after the original dates for the trip. A claim was submitted on 11/11. My surgery was on 11/30 Even though all required information was supplied with the initial claim on 11/11, Travel Insured did not respond to the claim until after I called twice to see what the hold up was. I was initially told they were backed up because of Covid. I then had to call them again at the end of February and was told the claim wasn't covered. Both times I requested a call back from a manager and never received one. The required information had already been (doctors certification, cancellation notices, etc.) supplied and had to be submitted again, proving that the claim should be covered. My physician statement, injury reports and other additional information were again sent on March 5. The documentation also included the cancellation notices from ***. The claim was finally partially settled in April or May. I say partially because I was charged $3000.92 by ***, of which $2695.56 went to the property manager, Beach n Bay Getaways and the remaining $305.36 was paid to *** for booking fees and taxes. The booking and the cancelation were done, as REQUIRED, through ***. Beach N Bay Getaways were only the property managers. The amount lost was $3000.92, not $2695.56. Travel Insurance is insisting they only owe me $2695.56, even through I was covered for 100% of the trip cancelation and lost $3000.92. No matter what I say and provide in the form of documentation that *** cancelled the trip for the full amount of $3009.92, the claims adjuster (I truly wish I could identify her by name) says that Travel Insurance is not responsible for the full amount. Despite repeated requests for a call back from management and or an elevation of this claim to a managerial adjuster, I have not heard back from anyone but the claims adjuster (via email only, she will not call me). I am so tired of calling and writing and not receiving a response. Customer Service at Travel International is absolutely horrible! This situation has left me $305.36 short of what I am owed and no matter what documentation I send to Travel Insurance, they insist they will only cover the $2695.56, despite originally paying $3009.92 for the trip and lost with the cancellation. I am at a loss as to what else to do, so, I will be reaching out to the Glastonbury Complaintsboard.com, C & F Corporate, the State of CT Insurance Commissioner and the State Attorney General for additional assistance. Others might have dropped their fight but I will not. I will not let this go until I am reimbursed in full. Buyer beware! DO NOT USE *** Travel Insurance International. I have never filed a travel insurance claim prior to this, and it has been a dreadfully horrid experience!

I have called over the last 3 months trying to talk with the representative, a supervisor, and a Team Leader regarding my claim and I have not heard from anyone. I submitted all the documents that were requested of me and I would like to know the status of my claim and when will I receive my refund and I cannot not get any answers from the company. The last time I called was January and I was told the representative that is working my claim does not answer nor return calls. That the request would be sent to a supervisor, I still have not heard from anyone. It's been 3 months and out of respect I think someone should have returned my calls. It's a shame they have people answering Call Site telephones telling lies to get me off of the telephone. Below is the automatic response I received in November and have not received nor heard from them since. *** From: Travel Insured Claims Date: Sun, Nov 1, 2020 at 3:50 AM Subject: Automatic reply: Claim - ***.- *** To: *** Thank you for contacting Travel Insured International. We have received your recent email. Your travel insurance claim, along with your safety and wellbeing are very important to us. Travel Insured International is committed to providing prompt, fair and equitable claims service. We are working diligently to ensure all correspondence and required documentation are processed in a timely manner. As a result of the current COVID-19 pandemic, we are experiencing a higher than normal volume and it may take up to 30 business days to review your claim. You can check the status of your claim by logging into your account or by visiting the link below. *** If you need immediate assistance please contact us at ***. Thank you for your patience. Travel Insured International, Inc.

complaintsboard.com complaint against Travel Insurance International for failure to Cover Cancellation of Scheduled *** Cruise. Complaint against: Travel Insured International 855 Winding Brook Drive P.O. Box 6503 Glastonbury, CT [protected] Regarding: Plan/Policy # 190629RTL0423 Trip Provider: *** 1. We made our reservation for *** cruise with *** Cruise Lines on May 9. This was a full year before the intended trip, which was to take place May 18-30, 2020. We had every expectation of being able to participate in and complete the trip, enjoying it fully. 2. We purchased trip cancellation insurance from TII on June 29, paying $227 each for a total of $554. I began to have increased problems walking in July , resulting in a referral to *** on staff at *** in downtown *** and on the *** Faculty. Dr. *** is an expert in peripheral neuropathy. 3. At my appointment of October 19, Dr. *** diagnosed me with ***(CIDP). She settled on a new treatment course for ***,*** have helped, but not yet significantly reversed the walking difficulties. Further, travel could disrupt the schedule for infusions. We cancelled the trip with *** in early February . 4. We paid *** a total of almost $10,175.12 in advance. Given the date of our cancellation with *** Cruise Line, we will receive an 80% refund, sparing TII from full liability for the trip. We have filed a claim with TII for the remaining $2,035.02. It is our conviction that we meet their policy standards for compensation for this loss.

I have used Travel Insured International for years, I buy at least two policies per year. I have never had to file a claim ***. In December I booked a trip ***. Since I have purchased multiple policies from this company I was familiar with their website and knew a lot about their policies. One thing this company has always offered is a "cancel for any reason" coverage, for no extra charge as long as you purchase the policy within 21 days of booking y***. I purchased my insurance the day after ***, due to the Covid-19 outbreak the *** cancelled ***. I called Travel Insured International to file a claim and was first told that they weren't going to cover it because they weren't covering any Covid-19 claims. When I pressed further, I was told that my policy didn't cover *** cancellations, it only covered the reasons listed in the policy. When I ask about the "cancel for any reason coverage" the lady told me that the "cancel for any reason coverage" didn't cover ***, it only covered my insurance policy, "you can cancel you insurance policy at anytime". Even though that is not what their website has lead me to believe over the years, purchasing numerous policies. I *** covered for "cancel for any reason". I asked to speak with a manager. Several days later I was able to speak to a manager. This manager told me that there never has been a "cancel for any reason" clause for this type of policy*** She said they would not be covering ***. "NO MATTER WHAT. I have since went back to their website and they have removed *** Cancel for any reason included if purchased with 21 days clause.

We had a trip scheduled for the end of March and purchased insurance from Travel Insured. Several days before the trip, our flight was canceled, and the state of *** also declared a travel ban. Because of this, our lodging was also canceled. Below is a timeline of what has taken place so far: 3/24 - We filed our insurance claim and received a document request from Travel Insured. 4/1 - We sent the necessary documents to Travel Insured via email. 4/20 - We received email confirmation that Travel Insured received our documents. 4/21 - 7/13 - We called Travel Insured numerous times to get some sort of idea where our claim sat, but could never get an answer or speak to the claim representative handling our claim. Several times we were told that the cust serv rep we spoke to would escalate our claim and ask for a response from our claim rep, but that there was nobody else to speak to. 7/14 - After numerous frustrating calls, we finally received a communication via email asking for additional documents, which were already sent during the initial request. It honestly feels like they do this just to give themselves more time to delay processing our claim. 7/20 - We sent the additional requested documents. 7/24 - We received email confirmation that Travel Insured received our additional documents. 8/25 - We waited a full month before contacting them again, thinking that was plenty of time to review and complete our claim. When we called to see where our claim was, we were told that the additional documents had not even been reviewed yet, and that we were back at the end of the line again. The cust serv rep we spoke to once again said they would request an update from the claims rep either by email or phone, and I told them we wanted to be called in order to finally speak to our claims rep. 8/27 - After not receiving any communication from Travel Insured within 2 days, we decided to finally file a complaint in order to hopefully get a resolution to our claim. It has been over 5 months since we filed our claim, which is excessively longer than the timing stated on their website for completing claims, regardless of the pandemic or not.

On April 26, I uploaded claim forms for travel insurance due to interruption of a trip, and according to their website it was received on that day. We began calling for status update on May 14. On June 15, I received email notice to submit information but there was nothing specific requested regarding what might be missing. The email also said not to resubmit information previously sent. I called to see what further might be needed and after lengthy wait was told by Ann they did not have my information. I faxed 18 pages, called the next day and was again told by Ann they did not have it. I faxed it a second time, and called back. After being told AGAIN by Ann they did not have it, I asked why their website indicated it was received not only ion April 26, but also on June 15 and June 16. After putting me on hold, she verified the information was there, and told me she would notify our analyst, Ebony, that the documents had been received and we would hear something within 5 business days. On June 25 I called again, and was told by Ann that she would notify a supervisor and I should receive a call within a couple of days. On June 30 I called and was told by Beverly who put me on hold, and then said she personally reached out to Ebony who would review the documents today or tomorrow and get back to us. On July 13 I called again and was told by Michelle I would get a call back in a week or two. She became very argumentative when I explained I had been promised a call for over 3 weeks. She ranted on about them having received over 10,000 claims within one week, they had hired additional employees to handle the work, etc. I have called this business about 10 times since originally filing the claim and have been cut off, and waited on hold for anywhere from 45 minutes to 4 1/2 hours while their recorded message tells me they "value my call" and "a representative will be with me shortly". I have been promised return calls that are never received, told my information has not been received when their own website indicated it was, and now yelled at by an employee. All I want is for them to review the documentation I have submitted and resolve the claim within a reasonable amount of time.

We purchased travel insurance for a cruise that was subsequently cancelled due to COVID-19. As requested, we submitted all claims documentation to receive a refund for airfare on May 27. The Travel Insured website confirmed receipt of our documents on May 27 and assigned a claim number. Several attempts have been made to receive a status on this claim. Each time I call or send an email to the ***, I receive a generic automatic response that they received my email and will follow up within 30 days. I have also called and spoken to several representatives. The first representative confirmed that the claim was received but it will take 45 days to review. She advised that I call back for another status update and that my documentation was placed with a Case Manager, Sheila, on July 7. I was then assigned a case number. Additional calls were made on September 9, 24, 29, October 14, and 23 to check the status of this case. Furthermore, I sent emails sent on June 7, August 11, and October 20. The company has failed to respond to my outreach and said my case is with the case manager. It is now approaching nearly six months since the claims documents were filed, and nearly four months since the case was assigned for review. Therefore, I am requesting a thorough review, status update, and refund for airfare. My husband and I purchased travel insurance for this very reason- to ensure a refund if a trip was cancelled for circumstances beyond anyone's control. I understand that the COVID-19 global pandemic has placed a strain on the travel industry and many travel insurance companies have been inundated with requests. However, it is unacceptable to not have efficient and responsive customer service. This seems to be a recurring theme with Travel Insured as there are hundreds of complaints, negative reviews, and unpleasant online posts. I am requesting that the Complaintsboard.com investigate this matter and have someone from the company in a decision making/supervisory role respond to my repeated attempts to get an update on my claim and a refund for airfare. A lack of response will escalate the matter further to a filing with the *** Office. Thank you in advance for your review, investigation, mediation, and follow up.

On 1 August I purchased the "***" policy from Travel Insured International for my son's March trip to ***. My son was placed in an *** in October , and in December I contacted Travel Insured to find out the claim procedure should he not be released in time for his trip in March. I was told that I had to the option to cancel for any reason and receive 75% of the trip cost back, but the representative recommended that I submit all of the paperwork to see if his claim would be approved for a 100% payout under medical reasons, with the worst case scenario being them denying the medical reason and paying only 75% under the cancel for any reason option on my policy. Once I knew for sure that my son would not be released before his trip, I canceled my son's plane ticket by calling the airline, KLM. This was a non-refundable, non-changeable ticket, so there was no airline credit given for the cancellation. I submitted the claim to Travel Insured International on 19 March , with all of the supporting documentation, including a form signed by the treatment facility verifying that my son was in an inpatient program there and under their care. On 26 March I received an email from Travel Insured Requesting proof that the trip was cancelled. I contacted KLM and was informed that KLM does not provide any type of letter or cancellation confirmation, but that travel insurance companies contact them directly to confirm cancellations. I relayed this information to Travel Insured International and they requested the information directly from the airline. I received a notification via email on 30 April that additional documents for my claim had been received, but no information on what the documents were. In the past 2 months I have contacted the customer service department at Travel Insured International multiple times to get an update on the status of my claim and each time was told that it is still under review and they could not give me an estimate on how much longer it would take. There has been no communication whatsoever from Travel Insured International since 30 April and the claim remains open and unresolved. At this point it is beyond a customer service issue as they are completely ignoring their obligations to their customers.

I purchased trip insurance from this company on 3/13 for a trip scheduled for July . My policy includes the "Cancel for Any Reason" benefit. I had to cancel due to the COVID-19 pandemic and travel restrictions. After canceling my airfare, I submitted the required claim documents on 4/10 and again on 4/29 when my status on the website didn't change. I also emailed the Claims department with a question regarding claims submission and, to date, have never received a response. On 5/20, I followed up with a phone call to the Claims department when the status of my claim didn't change. After speaking with a representative, I was told my documents had been uploaded and to follow up in 30 days, due to their high claim volume. At that point, the claim status on the website did show that my documents had at least been received. On 6/26, I followed up with another phone call to the Claims department. I was told by Jacqueline that a "case" would be started and that Francisco (the agent my claim is assigned to) would reach out via email with a status update the following week or, at the latest, after the July 4 holiday. I received no communication. On 7/9, I followed up with another phone call to the Claims department. I was told that, since the representative could not find any new information, my claim would be "escalated to Management." On 7/20, I followed up yet again with a phone call to the Claims department. I was told by Deb that my claim would be "escalated to Management for a callback today." I requested to speak to a manager since I was getting nowhere and was told, "No one is available." and all she could do was mark the claim for a manager callback. Needless to say, I never received a callback, or any communication, for that matter. I never have. It also does not matter what time of day it is or what day of the week it is, each time I have waited on hold to speak to a representative for no less than 45 minutes. Initially, I could accept that a significantly higher number of claims were being processed due to the pandemic, but it is unacceptable that I cannot even get a status update when my claim was allegedly assigned to an agent two months ago. After reading consumer reviews and additional Complaintsboard.com complaints against this company, it appears that Travel Insured is either incapable of running their business properly, or they are waiting for customers to give up and assume they will never see their money again.

I purchased a "cancel for any reason" plan on 8/31 for a trip to visit my husband in ***. Shortly afterward, the *** ship my husband is assigned to instituted a mandatory 14 day COVID-19 quarantine following an outbreak on the ship. All previously approved vacation leave was canceled and the trip could not be rescheduled as his ship left shortly afterward for the beginning of an 11 month deployment. I filed a claim with Travel Insured on 9/4 and submitted all required paperwork on 9/11. The airfare was for $786.80 and the *** was valued at $1,666. I received a refund of $390.37 from *** for a cleaning fee so the total of all of my claim was $2,062.43. I have called several times each month since September. Each time I was reassured that Travel Insured was working on my claim. I have asked on multiple occasions for an update but none could be provided for me. At one point I was told that the individual in charge of my claim (who processes all claims for *** members) would be personally returning my call. That never happened. When they didn't return my call, the customer service agent claimed that the individual was "out of town" which I took as a stalling tactic, but I nonetheless accepted the excuse. I was told that they would still get back to me, but that never happened neither by email or by phone. At one point I called in December and the customer service agent said something along the lines of, "I am sure you can spend your time better than calling us every week." While I didn't think this person was trying to be rude when they said this, I did take it as offputting and I could tell they were exasperated with me calling so frequently. Each time I have called, the customer service agent says the same thing: "I am escalating your claim" which I take to be another stalling tactic. Within the past 5 months, despite my claim being "escalated" I have not received a single phone call from anyone or an email from anyone at Travel Insured. I have even asked to speak to management and no one will allow me to. These individuals I speak to over the phone also claim the COVID-19 pandemic is the reason for the delay. However, there has been absolutely no update via email from Travel Insured stating that the pandemic is delaying anything to the point of 5+ months. In fact, my last correspondence from them says: "As a result of the current COVID-19 pandemic, we are experiencing a higher than normal volume and it may take up to 30 business days to review your claim." This has been well over 30 days and many other customers are experiencing the same situation.

Similar to the hundreds of complaints I see filed against this business this year, my complaint is related to Travel Insured's inability to fulfill their end of customer agreements in a timely manner. I purchased the Cancel For Any Reason (CFAR) policy with Travel Insured on 3/11 for my upcoming Trip to ***. My trip was cancelled due to COVID. I submitted my claim on 5/28 - Plan Number: *** Approximately 3 months later (8/15), my claim status was updated to "documents received." That was the last update I received regarding the processing of my claim. On 12/23, I contacted Travel Insured my phone and email to request an update on my claim and ask when it would be processed as 7 months had passed with no update. The representative stated they would flag my claim to expedite & escalate to management, and "***" was assigned to my claim. About a month later, I still had no update so on 1/18, I contacted Travel Insured again to request that my claim be reviewed promptly and a status update provided to me. At that point, my claim had been sitting stagnant for 8 months with no movement or update. On 1/22, I received an email from Travel Insured requesting additional documentation (Airline Invoices: A copy of the invoice or e-ticket receipt showing the cost of the airfare). On Invoices/Receipts are attached. I spoke with *** (representative) over the phone and she confirmed as long as the receipts have the flight number, total cost, and date of travel, they are valid. I sent the documents on 1/22. By 2/18 I had still not received any update on the status of my claim. I contacted Travel Insured by phone and email again on 2/18 and spoke with another representative who confirmed my airline invoices were received. The representative also insisted that that they, too, would escalate this claim to *** (claim specialist) and management again to be expedited. She stated she would add "another flag" tommy file. I requested to communicate directly with *** as I had ben hearing their name repeatedly over the course of the year when trying to get my claim reviewed and was told I could not communicate with claim specialists. As of today, 3/4, I still have no update on the processing of my claim. As of 3/4, nine months has passed since my claim has been filed with no processing update. I do not understand this has I purchased the most comprehensive plan Travel Insured offers. I have met due diligence on my part as the customer to provide Travel Insured with their demands and request promptly, despite their lack of action at every turn of this claim experience. Nine months is a failure to deliver the agreed upon services. I am hoping the Complaintsboard.com will be able to stress the importance of honoring the CFAR agreement that Travel Insured is obligated to provide to me as their paying customer and finally pay this claim before it reaches the 1 year mark. Thank you so much to the Complaintsboard.com for helping bring this to resolution and get my refund.

6/15: I purchased nonrefundable airline tickets for 8 immediate family members as well as travel insurance through Travel Insured International - on the travel dates of September 10th and a return trip date of September 13th - for a total cost of $593.60. I also then submitted for and was approved for time off on 9/10, 9/11, & 9/13 with my employer. 8/7: I was notified by my employer in writing that this previously approved time off was now revoked as I was then required to work those dates. Under Travel Insured's "Other Covered Reasons" for the maximum benefit it states: "You, Your Traveling Companion, or a Family Member traveling with You is required to work during the Trip. A written statement by an unrelated company official and/or the human resources department demonstrating revocation of previously approved time off will be required." 8/7: I canceled my flight with *** and filed a claim with Travel Insured by uploading *allof the required documents, including the letter from my employer. 11/6 (89 days after claim submission): I called Travel Insured to follow up on the status of my claim. I spoke with Rasheev, Case#***, who said my claim would be expedited and processed in 1 to 2 weeks. 11/20 (103 days after claim submission): I called Travel Insured again as my claim had not yet been processed after two weeks. I again spoke with Rasheev who said my claim would be made a "high priority" and that my claim would be processed in a "few days." 12/3 (116 days after claim submission): My online account indicated that Travel Insured was requesting the refund policy from ***. I called Travel Insured and spoke with Kim who said I could call ***, find out their refund policy as it pertains to my claim, and call Travel Insured back. So that is exactly what I did. I called *** who informed me that I purchased a nonrefundable airline ticket which was therefore not eligible for a refund, but rather only a credit toward future travel with ***. I immediately called back Travel Insured and spoke with Donna and notified them of ***' refund policy on my ticket so that my claim could be processed without further delay. 12/17 (130 days after claim submission): I called Travel Insured again and spoke with Rasheev who said that Travel Insured has not yet looked over my airline , and that Travel Insured has "no excuse" and all the information needed to process the claim. He said that he would provide this information directly to his manager and would tried to get it processed that day. If not that day, he stated it would probably be processed "in a few days" - by either tomorrow 12/18 or the beginning of next week. 12/22 (135 days after claim submission): "A few more (business) days have passed" and I have been patient for long enough. Travel Insured has still not processed my claim. This repeated and excessive failure to act by Travel Insured, despite repeated promises otherwise, is unacceptable. Travel Insured will likely blame COVID for their excessive delay and fail to take responsibility or offer an apology, but I believe this is merely an example of a company purposefully delaying a claim in an effort to avoid their financial responsibility for paying it.

I bought travel insurance (trip interruption insurance and medical expense insurance) from Travel Insured International for a trip to *** (sponsored by the *** Travel/Study program) that was supposed to last from June 20 to July 18. On June 26 I fell and broke my hip and was hospitalized in *** and subsequently transported back to the *** on July 13. I filed claims for trip interruption (the unused portion of my *** Travel/Study fee) and for my medical bill in the *** hospital. On October 17, Travel Insured reimbursed me correctly for the trip interruption claim. But they did not reimburse me for the medical claim. On December 30 I received in the mail, to my astonishment, a check from Travel Insured in the amount of $59, 208.34 with no cover letter, just an annotation on the check stub that said "This check is reimbursement for *** case number *** in the amount of $59,208.34." Not long after, I received a telephone call from Travel Insured saying that the check had been issued to me in error (it was supposed to have been directed elsewhere) and requesting me to send the money back, which I did. Meanwhile, I paid the *** hospital bill myself and sent to Travel Insured copies of the bill, all the paperwork involved in my paying the bill, and an Explanation of Benefits from my *** health insurance company, ***, (which amazingly does provide some coverage for medical bills incurred in ***). I was claiming from Travel Insured a reimbursement of $885.00, the amount of my *** medical expenses not covered by ***. Hearing nothing from Travel Insured, I telephoned them on June 25 and got a recorded message directing me to TravelInsured.com/claimshelp. I clicked on "Claims Status" and was astonished by what I saw. Under the heading "Claim #1 (Status of your Travel Medical claim) I saw the notation "12/26 Claim Payment made to Traveler." Obviously that referenced the $59,208.34 that they sent to me in error and which I returned. Under the heading "Claim #1 (Status of your Trip Interruption claim) it showed that on October 17, Travel Insured issued to me a proper and accurate payment of $7,853.21. But Travel Insured listed all my subsequent documents for Medical claims (five documents submitted on 11/11, 11/20, 2/3, 2/21, and 5/26) under the heading of Trip Interruption claim, not Travel Medical claim. I wrote to Kate T at Travel Insured by email on that very day (6/25) pointing out all this to them in detail and requesting that they send me the $885.00 that they owed me. Travel Insured did not respond. On August 4, I rechecked my claim status online and found it unchanged from 6/25 -- the same erroneous information was there. I telephoned Travel Insured and spoke with someone named Beverly who looked at my file, saw the letter which I had sent on 6/25, used the Covid-19 pandemic as an excuse for not dealing with my claim, and said that she would bring my claim to the attention of the staff who deal with claims. Having heard nothing from Travel Insured, I telephoned them again on 9/10 and complained firmly with a woman who looked at my file and again used the excuse of the Covid-19 pandemic that had, she said, created a backlog of "thousands" of claims. I said that if I did not receive my payment within a month, I would take the case to outside agencies. She said that she would have someone contact me and asked if I preferred to be contacted by telephone or email. I said by email. Needless to say, I have heard nothing more from Travel Insured. Their right hand does not know what their left hand is doing, their revenue stream has probably dried up, and only those customers who take extraordinary steps will be able to collect the benefits owed to them. My Desired Resolution is that Travel Insured will honor their contract with me by paying me the $885.00 that I am entitled to under the terms of the Travel Medical Insurance policy that I purchased from them.