The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Swarovskiearrings turning green

H

A friend of mine bought me some plain crystal studs for my 30th last year which I only had the chance to try on at home before 2-3 months later green marks appeared between the crystal and the metal.
I recently went to the Westfield White City store to see if they would do anything as they are covered by a 2 yr warranty, but they treated me like a complete liar and said green marks were down to me and refused to do anything. It saddens me that people pay good money for this rubbish. Bad quality and bad customer service.

Responses

  • Ca
    CatAz Dec 29, 2013

    I have a couple of pairs of Swarovski earrings. The stones fall out. I have paid the $20 and sent one pair in to repair. That same pair, is now missing 2 stones. The other pair is missing a stone. I don't want to pay $20 every time to repair when the jewelry is faulty and not made well. Its not cheap jewelry, and it really bugs me that they have nerve to charge for repairs.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.