Surf Or Sound RealtyFraudulent practices

J
This review was posted by
a verified customer
Verified customer

Rented a home from company on the outer banks of North Carolina. Everything was wonderful until we drove 8 hours home to find an answering machine message from Surf or Sound stating they would be charging $300 to our credit card for damages to home (cabinet doors and broken window blinds) as well as garbage down the hallway.

We are 7 adults ranging in age from 40 - 76 (all family members) one of which was in a wheel chair. We broke nothing and garbage was in appropriate containers. Looking this company up on the internet we find this is their modus operandi, a way to get more $ from unsuspecting renters.

Something must be done about their fraudulent practices. Our vaction as been forever marred by Surf or Sound Realty. We plan on fighting charges with every tool we have, in cluding state attorney general's office, tourism boards, etc.

Responses

  • Ju
    Julie Miller Oct 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is an UPDATE...within a couple days, the people at Surf or Sound resolved this situation to our satisfaction. Their staff ended up being very friendly and fair about the whole situation and all is well. I'd even say that we would rent from them again, but this time (and I'd warn any house renter anywhere to do the same) we will take pics of everything on the way in, and the same pics on the way out just to cover ourselves.

    Again, Surf or Sound Realty came through in the end with minimal hassle. They were very friendly and easy to deal with.

    0 Votes
  • Na
    nancy gen Aug 04, 2013
    This comment was posted by
    a verified customer
    Verified customer

    We just returned from a vacation using Surf or Sound Realty. Returned home with the same message on our answering machine. Must be a standard thing they do to try and scam more money from renters. Will definitely fight the charges. They tried to blame us for a broken pool stick and a burn mark on the deck. (We don't smoke). Also said there were scratches on the bed. Will never use them again, even if we resolve the problems with them. Shame on them for trying to scam money from people.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.