The complaint has been investigated and
resolved to the customer's satisfactionResolved Super8 — rooms were nasty, even found meth pipe!
resolved to the customer's satisfaction
Oh my goodness... I traveled a very long way making these reservation a week in advance. Looking on the internet at the rooms the advertise I assure you it was not what the picture showed.. I arrived about to urinate all over myself and was rudely told... We have no bathrooms for customers. My card was denied on thanksgiving day but worked fine elsewhere! I had to pay cash as I was almost certain there would not be anywhere else. For three disabled people they tried to put both rooms up stairs. When requested downstairs it was a complete hassle. So they put us at the very end, so that when the doors close at night we have to walk around just to get in. The rooms smelled awful! They where filthy... As in sticky floors both carpet and bathroom. The walls where caked with slugged of some sort... Even a fecal anus imprint on wall next to bed. The shower ceiling was caving in. Soap # caked so that you could carve it away... Too much to write a large bar protruding from bottom of bed. And as we were checking out and packing out stuff... Making the bed so to speak... We find a glass meth pipe used and wrapped in a washcloth laying beside the bed under the bedspread... Again wow! The everything was just dirty. I was charged for pillows.. Wow! So as I settled in late when I returned from the turkey day meal... The beds smelled of urine. It was way after midnight when I finely dosed off... Then the dog down the way serenaded to whole hall. Getting secure wifi was a hassle to get password. Tv channels where saying one thing and playing something local. Everything was awful. I wrote three pages complianing... Manager refused to come down. No refund and refused to give my $20.00 back for the pillows and the letter... I got the twenty back finally and left with no letter... As he refused that as well to give back. Really I found a meth pipe in my room and everything above and got no refund... I have pictures and willing to produce to any who feel they can help me.