Super Star Car Wash

On July 13, a staff member by the touch screen at the entrance of the car wash asked if I wanted to a free wash with the wash I was buying. I asked specifically if the promotion was a no-strings-attached thing. He confirmed. He then proceeded to sign me up for an automatically renewed membership—I know this because I got an authorized charge for $18 on August 13. Completely unacceptable behavior: tricking customers into a membership without their consent.

On 8-2-23 at 9:55am, I took my 2021 Lexus for car wash. When I existed the car wash and drove my car into the drying space, I noticed the front side mirror on the driver's side damaged. I immediately asked for the car wash's supervisor. He did a visual inspection on my car and asked me to complete the Claim Forms. He said someone from Claims Customer Services will call me within 2 day. YOUR IMMEDIATE ATTENTION IS APPRECIATED. THANK YOU MADISON HERMOSILLO [protected]

Most of the air hose tips are missing, the vacume hose fell out the sky and almost hit my son, they didn’t spray bug spray before going through the wash, my fast pass don’t work after several complaints, and we paid for the works plan and we did not get rain x or tire shine, these did not happen all in one day, but it happened all over a period of a month.

My side view mirror was broken. I filled out a report on site the same day, June 2nd. After waiting on hold for 40 minutes on June 8th, I was told that I needed to send an email to the claims department. June 23, I got an email from the corporate office and told to submit three estimates. I submitted the estimates as requested in pdf form, on June 27th. It has been over three weeks and NOONE will respond to my emails and messages for how to getting my car repair paid for.

my credit card was used without my knowledge to sign me up for a monthly service i never wanted The one time i used my card for a car wash they automatically signed me up

i contacted your company and was able to receive a reimbursement but i am still being charged I did not sign up for this ever! and it needs to be cancelled now!

you own me 32.95

I know I am not the only one Apparently Mastercard does not consider this fraud I do. You have been using my credit card without my permission STOP

Unfortunately, we have a HUGE SITUATION. I went to go through the wash 07/03 around 11am-ish. Some how my drivers side tire fell off the track. I've had my membership for a long time. Since grand opening, so I know how to go through a car wash. The "manager" definitely needs training but that's okay. (Only based off of his first response to me before saying anything). He assisted me out and my check engine light went on and when I parked, I looked at the front tire rim and it's highly and deeply dug in, in a complete circle. I do have a video of the manager admitting the situation. I did fill out a report detailing what had occurred. But I am now upset the more and more I think about the situation because I now have to go to my dealership and see what is going on with the check engine light and alignment issues.

On March30, 2023, I paid for a car wash with my debit card at your location 9450 W. Camelback in Glendale, AZ, and , on March 31, 2023, I was charged $24.95 for a subscription I never authorized to my Debit Card. Every month since, I've been charged $24.94 for a monthly subscription I never authorized.

I paid for one car wash with my credit card but someone at your company used my card the following day to charge me for a monthly subscription I never agreed to. I just spoke with my bank and they are stopping the last payment and suggested I contact you for reinbursement for past charges.

My car was scratched up on 6- 18-23. Ad i was going through the carwash stopped working. After going through my car come out dirty. I tried to wash off as much stains as could. And i have the plan with the wax. Not on yesterday.I got home to finish when it cooled off. Thats when i found the damage. I've only had my Cadillac XTS 2 weeks niw this. Im canceling my membership.

I took a vehicle in to have it washed and was offered a special price for unlimited washes for a month. I returned for one wash later that month. I was not told at the time that I was committing to a recurring billing. Then, a month ago I noticed I'd been charged six or seven times for about $35.

I went to the location (East Vista Way in Vista, Ca.) to complain. The manager there, Miguel, told me he would email the company and tell them that I needed to cancel the membership and be refunded because I'd not used it more than the first month. He said he'd cc me on the email. I never got an email. I have since been charged again.

I went to the website this morning to cancel the membership. The "cancel" button did nothing when I clicked on it.

The account is under California license number 8EOB834. I think I may have used 8E0B834 (with a zero) when I registered online for an account.

Thank you,

Tim

I got a single carwash at Superstar carwash in Escondido in January or 2022. I paid $9.95 for a SINGLE wash. I just realized that they have charged my card $30-35 EVERY month since then! I have been charged a total of $504.20 from the company for a single wash. I had no idea I was enrolled in any kind of monthly membership. Never was told anything in writing or by mouth about any recurring membership and never agreed to anything! This is outrageous! I am on hold with customer service, who said they can only authorize a refund for the last two months. Ummm...WTF?! This place needs to be shut down! This is fraud and I can not believe they are still in business.

They have overcharged my account for the monthly fee- although it is from $29.95 to $36.95- it was still a charge that I did not authorize nor was I told in advance of an increase. This is not the first time that this has happened. As a matter of fact I had my husbands truck on the membership and ended up canceling it because they were incorrectly charging that account. I tried calling about it and emailing and never heard back so canceled it. As I write this email, I am on hold with their company [protected] currently at 32 minutes- on the line it encourages you to contact them from the bottom of the website, by sending an email. Again no choice but to email

I noticed today [protected]) that I had a charge from Superstar Car Wash for $19.95 on March 1st, I called my bank and questioned it and was told that I had been charged monthly, since Dec 29, 2021. I do not recall ever signing anything and/or agreeing to a monthly service for a car wash through this company or any other for that matter. Thereafter, I contacted Superstar Car Wash directly and was told that they could not refund me the money that I had been charged but they could give me a gift card for the last charge. This to me made absolutely NO sense! Such the wrong type of compensation especially since I did not do agree to anything in writing for one, nor agree to anything verbally for two. I explained to her that I would like to speak to someone higher up because this was fraud! She said she would have her manager call me back but it could take 24 - 48 hours. Situations like this should not be that difficult to resolve especially when it appears there is a pattern with this type of issue based on previous complaints against this company. I do not doubt that at some point I may have had "a" car wash BUT if this is their process for fraudulently signing people up for memberships, that involve monthly charges, then there is a scam taking place! It appears to me that this company needs a change of practice for their marketing techniques and they also need to better train their employees on how to properly solicit their company's memberships/promotions more diligently and make sure they emphasize the fine print. Ultimately, I would like a full refund for the amount that I was unknowingly charged as that would be the appropriate way to rectify this issue. Thank you!

I purchased a monthly car wash subscription from Superstar Car Wash which I have had for a couple years. It is a subscription that can be cancelled any time. At the beginning of October, I had ceramic coating added to my vehicle which does not allow the use of an automated car washing system or it will void the warranty. Immediately upon scheduling the appointment to have the work done, I attempted to reach out to Superstar Car Wash to cancel my subscription and to stop the any future charges to my bank account. Superstar car wash websites list phone numbers with extensions but none of them seem to work. When selecting the "cancel subscription" it immediately directs you to file the request online. The online request is a generic fill in the box system and does not list any specific email to send it to as it is automated. I have filled out the request 2 times and have received no response. I have tried to call numerous times and have never been able to reach any customer service representative or employee, and the extension selections either hang up on you or direct you to the online portals. I went to the actual car wash location and was told I would have to submit the requests online and contact customer service. They were busy and clearly did not want to assist me, or did not know how. Even after all the attempts to cancel my subscription, using the direction they provide to do so, the Superstar carwash still charged my bank account for the next monthly service. I am at a loss of what to do since nothing, or no one can seem to help me cancel my account. Unfortunately, due to the automated customer service email system, I do not have the emails available to provide.

In September , I signed up for a discounted monthly car wash plan ($19.95) at Super Star Car Wash. In January , the discount expired and the plan reverted to full price ($34.95). Since April , I've been attempting to cancel the plan without success. My attempts have included: Entering my vehicle's license plate and assigned tag number on their website (it was never recognized). In early 2021, I called their offices directly (I was placed on hold and eventually informed that my call couldn't be answered due to high call volume). On a day in mid-2021, I emailed Super Star Car Wash requesting cancellation of my plan and provided photos of my license plate and the assigned tag (I never received a response). I disputed the spring and early summer charges with my credit card company, and requested they reimburse those charges and no longer accept charges from Super Star Car Wash. I was reimbursed for some charges and one is still pending. Unaware that they continued to process charges, I paid from July to September despite my attempts to cancel. I tried to cancel in person at the car wash location, but the manager told me the ability to cancel plans was removed recently. I am requesting a refund of $244.65 (7 months from April to October). It is clear this company uses unethical business practices by promising easy cancellation of monthly plans. In addition to refunding my money (and many others with similar issues), this company should face punitive damages for consistently acting in bad faith.

This company is awful.Ive been a loyal customer as an Uber driver since May. I got the best unlimited package for $39.95. They actually take $*** every month.Today I noticed that they charged two of my accounts the *** for the month. *** never had two cars getting washed at a time. I rented a Tesla in June and July and they allegedly transferred the account to the Tesla since thats the only car I was washing at that time. These charges started in May.They never transferred the account properly. They simply just added another charge and started charging for two cars I called customer service and the customer service of this company is terrible. I waited on hold for over 30 minutes before finally talking to someone. Then she put me on hold again and hung up on *** called back and was on hold another 15 minutes. This lady did nothing but basically say I was lying.This is the worst company Ive dealt with and Ive dealt with some pretty terrible companies.I didnt notice until now that these double-charges were occurring because I dont pay close enough attention, usually. Im low on funds so $60 extra being taken is important right now. They offered to refund two months, but that doesnt cover what they wrongly took. They admitted that they were charging for both cars, yet I never added a car. I transferred the account to the Tesla in June and July. Ive had nothing but good experiences with this company until now, but this is a serious no-no. They owe me $460 and offered to refund $120. I will be taking them to small claims court asap, unless this is resolved immediately. At that point itll cost them more because of the time they are wasting of mine. Pictured are the last 4 digits of the cards being charged and the exact dates of the charges.