Super Star Car Wash

On July 8th 2022, I took my car for a wash at Super Star Car Wash near a major intersection and the I-10. I have a membership there. As my family and I went through the wash tunnel, it stopped abruptly. Soon after, my SUV was hit from behind. Exiting the tunnel, we found the other vehicle was unmanned. An employee had failed to set it to neutral for a courtesy wash, causing the collision. Disputes with the manager about filing a report ensued, but I insisted. They wanted to avoid an insurance claim, but acknowledged their liability. I was told the vehicle owner behind us wasn't informed due to no apparent damage, a decision I questioned. Promised a follow-up within 24 hours, I received none and reached out on July 11th. The Vice President of Operations responded, promising contact from a District Manager. After persistent communication, we got a repair quote from their recommended shop. Throughout, I had no contact with the car wash's insurance.

Super Star Car Wash. Sunday morning September 15, 2022, around 9:30 am, I was going through the car wash tunnel with two vehicles ahead and one behind. Midway, a truck stopped without brake lights, obscured by water and suds on my windshield. My car was pushed into the truck repeatedly before I could brake. The equipment ran for several minutes. The lead car had issues, halting conveyor movement. I spoke with the manager about the lack of emergency shutdown. He cited only end-tunnel sensors and limited staff oversight. He blamed the lead car for my damages. Those vehicles left immediately post-incident. I obtained a video from an employee the next day. The manager later dismissed responsibility, directing me to the lead car's owner. Corporate, contacted next, has not followed up after a week. My late model car sustained over $2600 in damages to the grill and sensor cover, with no accountability from the car wash for their unsafe equipment and inadequate staffing.

On 8/31/22 at 5pm, I visited the Super Star Car Wash. The car wash damaged the left rear quarter panel of my truck as the brushes left swirling scratches in the paint. I did not observe the damage at the time of the wash due to the lighting or I would have notified the location at that time. When I got home and got out of my truck, I immediately noticed the scratches as my driveway is lit up and they were obvious in the lighting. I did report it that night to the Super Star Car Wash Website, and a representative emailed me the following day and asked if I had filled out a Customer Service Request (CSR). I had not and informed her I would go back to the store later in the day to do so. I went back to the store on 9/1/22 and filled out a CSR. The store manager took pictures of the damage and gathered all of the required information. He said a member of district or regional management would review the information and the video of the incident and get in touch with me. I did not hear from them and went back to the store on 9/7/22. I met with the same manager and he apologized about the issue and said he would reach out to them again. He said he would make sure he got a hold of them and that I would be receiving a call as soon as possible. On 9/15/22, I still had not heard from the district or regional management team and emailed the representative about the situation. Her response was that the claim was denied since a CSR was not filled out at the time of the wash but she would contact management and have them call me. As mentioned earlier, the scratches were not visible in the light provided at the car wash location or I would have filled out the form. As of 9/29/22, I still have not received a call to resolve which is not acceptable. Attached are pictures of the damage for reference.

My car was damaged during the following situation and the company has not contacted me back after I have called, I emailed, and submitted a complaint through their online portal. When I arrived at the car wash the employee working was not at his station and I had to wait a considerable amount of time for him to come outside. After he came outside, he looked extremely unhappy and I almost made a joke about how much he loved his job but decided to keep it to himself as he might have just been having a bad day.As I approached the car wash there seemed to be a lack of concern about how I was getting onto the tracks and while he handed me an air freshener and wipe something started to scrape against the track. At that point, the employee yelled at me to not put on my break and make sure the car was in neutral. I assured him that I was not using my break and my car was in neutral. If that was the case and my car was grinding on the track, I feel like the process should have been stopped to ensure everyone was safe and I was on the tracks properly. However, that did not happen. I rolled up my window and proceeded to go through the car wash. About midway through, I started to hear a significant amount of grinding and eventually was thrown off of the track. As you can imagine this was a fairly traumatic experience . I then had to honk my horn for a considerable amount of time for the wash to be stopped and eventually the manager on shift who I was informed was a third key came to assist me. He was a very cocky individual and when approaching my car asked me what was going on. I informed him that I had no idea what was going on and he started to accuse me of having my break on or not being in neutral. I assured him that this was not the case but he continued to blame me for his lack of performance and getting my car on the tracks. My car was damaged and I think this company should be held accountable for their employees actions.

On Labor Day, I bought a car detail service for my Tundra and received a complimentary car wash. I appreciate the thorough cleaning done by an employee at the 99th location previously. That day, I took my Tundra there, and it had to stay all day due to their workload. There was confusion with the original purchase, so I bought another service to simplify things. At closing time, when I retrieved my Tundra, the employee mentioned any issues should be reported the next day. I informed him the following day about uncleaned seats, a subpar wash, and a broken driver's seat recliner attachment. We agreed I'd return on Friday. He acknowledged the broken part but was too busy to discuss the claim when I arrived. Later, the manager claimed the damage predated the service, which I disputed. We hadn't discussed it beyond his initial acknowledgment. The staff concluded the damage was pre-existing without my confirmation, suggesting a need for a sign-off process for such issues. This assumption led to a disappointing experience, and I won't return to Super Car Wash, especially since a temporary fix was used on the broken part. I want to file a claim and suggest they refine their procedures for better customer service.

I enrolled at Super Star Car Wash Express in May expecting my monthly car wash membership to be charged at $14.95. Initially, all was well until December 15, when I saw a pending charge of $24.95 from the car wash on my card. I emailed them the same day to cancel my membership and to confirm no further charges. They promptly confirmed the cancellation. I then reached out to my bank to dispute the unexpected charge. I believe Super Star Car Wash had no right to increase the charge without proper notification. After contacting their corporate office, I was informed the $14.95 was a promotional rate for six months, which was not disclosed to me at sign-up. The representative apologized but refused to refund the charge. Such deceptive practices by this car wash company are unacceptable and must be challenged.

On 8/27/22, during the hours of 11 AM to a specific time, at a certain location, an attendant with an unspecified badge asked what wash package I wanted. I opted for the most basic wash. He recommended a small upgrade to the $10 wash, which I accepted. He then mentioned a special offer, giving me the $10 wash for $5. After thanking him, he requested my card. I hesitated, wondering why he didn't let me use the touchscreen, but I handed it over. He swiped my card and then asked for my phone number, which I refused to provide. He claimed he would invent one, inputting numbers I couldn't see. Next, he requested my email address. Questioning the necessity for a simple wash, I was told it was for the discount. I decided to pay the full $10 instead. Despite this, he entered a fictitious email and informed me that he had signed me up for a monthly subscription service without my consent. I protested, stating that his actions were fraudulent and possibly illegal. After the wash, I was directed to the office where the attendant insulted me and threatened physical violence. This behavior is indicative of a scam operation: offering fake deals, making unauthorized charges, and intimidating customers who object. He even swapped my receipt with a different one, further evidence of unethical and illegal practices. See attached pictures for proof.

I used Super Star Car Wash on *** in ***, . on June 21st, 2022 because it is fairly close to my work and needed to wash my car. The cost to do so was $14.00. I had never used Super Star Car Wash after this initial car wash on June 21, 2022.Unbeknownst to me I have been charged on my debit card $22.95 on July 19th, Aug. 19th, Sept. 19th and Oct. 19th of 2022 (4 times) by Super Star Car Wash. I finally realized it on my bank statement when the Oct. payment was being processed. I called my bank to dispute the charge and they said it was a membership that I had signed up for. Then I learned I had been charge the 3 previous months also. I had my bank stop on all payments to Super Star Car Wash going forward and they also sent me a link to fill out a claim form to try and get the previous charges refunded but they said I needed to also call Super Star Car Wash to also make an effort to get it back from them. WHAT A SCAM. If I knew I was signing up for a membership that was going to cost me $22.95 each month at the time I would not have agreed to this, what so ever. I called the *** number for Super Star Car Wash and was trying to keep myself calm from not going postal on the lady answering the phone and I was able to at least get 3 months back refunded to me via my debit card but is going to take 3 to 5 business days to come through to my bank account. We will see if it comes through and I will be checking everyday until it is refunded. The reason I came across the Complaintsboard.com's website is Googling Super Star Wash Scam and the Complaintsboard.com's site comes up where I find numerous other people complaining about the exact same SCAM with Super Star Car Wash almost verbatim. Super Star Car Wash needs to get their business license yanked if this is still continuing. I explained to the lady on the phone that this was totally deceitful and wrong of allowing this to continue but I think it went in one ear and out the other. DO NOT USE SUPER STAR CAR WASH!

On 12/12, I visited SuperStar Carwash at 8:20 am to get my 2019 *** Accord washed. Salesperson *** approached my vehicle to ask which carwash I would like and he saw that I was a monthly subscription customer and had my information on file. He then asked if I would like a detail today and I said not today then I proceeded to get my car washed and returned home.At 9:05 am the same day, I came back to SuperStar Carwash to get my 2016 *** Accord washed. Salesperson *** approached my vehicle, as before, to ask which carwash I would like and I responded SuperStar. He then asked, like before, if I would like a detail today and this time I said YES. I then said "Great, I have a gift card for the *** he then said, NO, you have to schedule that. After several back and forth questions as to why he asked me to have my car detailed today and then say no when I said I had a gift card, *** said that they keep the available spots open for customers paying Full Price. I asked him to look at my purchase history to show that I have driven up on at least three separate occasions in the past, purchased the *** at a negotiated price each time, which just so happens to be the same price negotiated for the pre-paid gift card service, and service was rendered over the next couple hours each time.I asked for management on duty to discuss the matter and help me understand why I could not use my gift card for the desired *** after *** asked if I would like a *** today. *** approached and I explained my frustration and he proceeded to tell me that he did NOT have slots available today for a *** and that it has to be scheduled, even-though *** just asked me if I wanted a *** today, TWICE!After giving management on duty the opportunity to resolve the matter, I left frustrated and wondering how many other customers have to go through the same thing and possibly just give up

I wanted to express my concern for the conversation I had on 8/9, which felt very biased. It was almost as if my experience meant nothing since he already spoke to the worker trying to cover up the incident by making me leave the property after the damage. The person ended our phone call abruptly. I was shocked that as a concerned customer, I was dismissed, instead of being listened to and possibly offered a solution. This situation reminded me of being at the car wash, where everyone tried to dismiss me, lie, and pretend nothing happened to my car. He chose to deny responsibility even after two of his workers mishandled my bumper, causing further damage. No one assisted me after the incident. After the car wash, I couldn't find anyone to help until I blocked the entrance. I called the police when I was denied access to the surveillance footage. The police were concerned about the poor camera quality. I question how the facility could assess my bumper damage with such poor imaging and quickly decide they were not at fault. This is a dealership maintained vehicle. Claiming that they inspected five cars before and after mine doesn't hold up, as this type of incident is rare. The equipment damaged my bumper. No similar cases with 2016 Camrys were found on the tapes. My car had no prior damage; my bumper was intact. This incident and the subsequent treatment have been very revealing. The facility failed to keep the property safe for my vehicle, showing negligence on their part and on the part of the employees who mishandled my bumper.

On 12/29 I signed up for a $5 trial membership for each of my 2 cars. *** 1st degree connection 1st Vice President of Operations at Super Star Car Wash TUESDAY *** sent the following message at 5:43 AM View *** profileEdward *** 5:43 AM sent a message as suggested by *** at *** about under-staffed at this location we have 2 cars in your program ... ls6mtr '99 classic Camaro and 2021 Jeep *** sent the following message at 5:46 AM View Eriks profileErik *** 5:46 AM Good morning. Please be more specific. You have two cars with a membership with us?We are understaffed at what location?Thank you,*** sent the following message at 7:16 AM View *** profileEdward *** 7:16 AM *** on *** Vista...I have 2 memberships for ceramic wash...went back yesterday 1/24 and there were towels and staffing looked ok to me...***, maybe your employee *** told me to contact corporate because his co-workers just didn't show up that day...OBSERVATION: ALL customers were wandering around the facility looking for towels that day, and I was the only person to ask a question. Going to Kauai next week! Have a nice day. Thank you for your note.*** sent the following messages at 7:08 PM View Eriks profileErik *** 7:08 PM ***, I will certainly follow up and make this right for you. Let me contact my team and ***. Im very sorry for your inconvenience.Travel safely, and know I will take care of this situation.Again, thank you for giving us a chance to make this right.Best,*** WEDNESDAY View Eriks profileErik *** 1:24 PM ***, do you have an email and contact phone number we can contact you by?Thank you,*** sent the following messages at 2:09 PM View *** profileEdward *** 2:09 PM [protected]@hotmai