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CB Banks SunTrust Banks Complaints #22-41
SunTrust Banks

SunTrust Banks review: Rejected cash transaction - money returned

J
Author of the review
6:59 pm UTC

November 8, 2021, I was not well and asked my wife to go out to SunTrust Bank and make a payment on my auto loan that they service. She was turned away because she had cash and told that only, I could physically go in and pay. I physically went and Deepak the teller and later the manager Shirley Sanchez confirmed that it is a new company policy that only account holders can physically show up and pay in cash. Else, whoever you send has to have a check to pay for an auto loan they service!
Surprisingly too, I was not even asked to prove that I was the rightful account owner. When I asked why, I was told they could tell by how upset that I was the true account owner, and they took the money. I am not sure of my way forward with SunTrust bank if I am so limited on payment modes.

[protected]@gmail.com

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    +1 (800) 786-8787
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    1 Park Pl NE, Atlanta, Florida, 30303-2904, United States
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