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Suntrust Bankscar loan

1
M Jul 25, 2019

Why does Suntrust not take responsibility for the information given out by thier representatives? I was granted a 2 month extension on my auto loan, got the paperwork, faxed it back, and assumed (based on all information that was provided) that I was all set. Today, almost a full 2 months later, Imagine my alarm to get a late notice!
Upon calling the # on that notice, I'm told I didn't qualify, that they left a message on my cell - quoting to me my OLD # even though they had my new number - and claimed they had no responsibility beyond that point.
Upon asking for a # for an ombudsman or consumer affairs, I was told it was them, and that there's nothing to be done.

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