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CB Banks SunTrust Banks Complaints #22-41
SunTrust Banks

SunTrust Banks review: Business credit card

G
Author of the review
7:11 am UTC

The worst customer service of any bank we have dealt with.
1) Monthly statements never arrive.
2) Worst online portal of any bank.
3) No online dispute for charges - you have to call.
4) Hours wasted on phone - see attached image time under their phone number. The last call was just short of 2 hours to resolve an issue. They kept giving me "where busy excuse" - not my problem, we are busy also and have a business to run!
5) Online portal timeout is miniscule. Trying to do accounting and reconciliation for a business is impossible as you are logged out every 3 to 5 minutes. Most banks give at least 15 to 30 minutes.
6) Bank selected a username. We can't even select a username we know. They assign some random username we have to use.
7) Customer service reps really don't sound like they want to be there - they must treat employees like they treat customers.
8) We loathe every call we have to make to them. It's worse than being punished!

Desired outcome: A simple apology from Sr. Management and compensation for our pain and suffering of dealing with this organization.

SunTrust Banks - Business credit card - Photo 1
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Keywords:
1 customer service 2 online portal 3 dispute 4 phone 5 timeout 6 username 7 reps 8 call
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  1. SunTrust Banks Contacts

  2. SunTrust Banks phone numbers
    +1 (800) 786-8787
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    Lost or Stolen Card
    +1 (800) 382-3232
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    Online Banking, PC Banking, Bill Pay & Mobile Banking
    +1 (800) 854-8965
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    TDD
    +1 (800) 447-8994
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    Report Checking Account Fraud
    +1 (800) 443-1032
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    Loss Mitigation, Bankruptcy Filings, Real-Estate Owned & Short Sale Inquiries
    +1 (877) 596-5407
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    Credit Bureau Disputes
    More phone numbers
  3. SunTrust Banks emails
  4. SunTrust Banks address
    1 Park Pl NE, Atlanta, Florida, 30303-2904, United States
  5. SunTrust Banks social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 18, 2026
  7. View all SunTrust Banks contacts
SunTrust Banks Category
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