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3.6 14 Complaints
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Sunrise Senior Living Complaints 14

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I did not cash my last pay check as all of my paychecks were direct deposit. I asked HR to re-issue a new check as this check was over 180 days old by the time I found out it was not directly deposited. My ticket number is 3-[protected]. I ask every time I go to sunrise of Minnetonka. I am a home health nurse and am physically in the building every one to two weeks.

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Sunrise Senior Living Rent

I have been a long time resident of Sunrise of Madison, NJ and this past September the payment center failed to withdraw my rent from auto-pay. I learned this accidentally, when I checked my balance at the bank and found I had too much money over a week later. I immediately directed my bank to issue and e-check for the amount due, but it wasn't issued for another 10 days. I notified the payment center of this issue and they responded that it was fine. When the Oct. payment came due, there was not enough money in my account for the auto-pay. Again, I asked the bank to issue and e-check and found that the payment center had not applied my last payment to my account which explained the deficit in my account. I cancelled auto-pay and have been using e-check each month. Payment center has not applied the payments and I have been accruing late fees unbeknownst to me, until today.

Desired outcome: Please resolve this issue for me since it is very frustrating.

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Sunrise Senior Living Assisted Living

Since our mother has been with Sunrise, we have had many negative experiences. Below is a synopsis of some of our interactions with the Sunrise Senior Living at Lincoln Park. I want to add that there are some wonderful aides who are just overworked. Also, we are only asking what was promised when we signed the contract.

When we signed the contract with Sunrise, we were told that there is an 8 to 10 minute wait after a resident presses the call button for an aide to appear. One evening I was getting ready to leave when mom said she had to go to the bathroom. I pressed the call button by her bed and the waiting began. I walked the halls to try and get help but everyone was busy assisting others. We waited TWO HOURS for aides to appear to assist mom in the bathroom. At that point, mom had already urinated and defecated in her pants. I took this issue up with the managing director. No one at Sunrise ever got back with us about this incident.

Another evening, I was in mom's room and pressed the call button at 6:30 pm because mom needed assistance in using the bathroom. I stepped out to make a phone call. An aide arrived in mom's room while I was out and turned the call button off without taking mom to the bathroom. I returned to mom's room and found out that the aide had not taken mom to the bathroom. I found the aide on the 1st floor and the aide said that she thought I was gone for the evening and would assist mom after her break. I requested the aide help mom before the break. Once again, we spoke with management and no one ever got back with us.

Mom had to use the restroom after lunch. The aide manager (the one who does the aide training), looked at us and said “she went an hour ago'' and acted like she did not want to help. My brother explained to the care manager that mom needed assistance in the bathroom and finally the aide manager took mom into the bathroom. We spoke with management and no one ever got back with us.

Another time, I pulled the call button by mom's bed and the aide manager arrived and told me not to pull all the call buttons in the room. As I was telling her I only pulled the one by mom's bed, the aide turned and walked away. Another aide witnessed this and said “don't let her spoil your day''.

Understaffed, underpaid and frustrated staff. One aide showed me a list of the eight residents she was responsible for the day. Keep in mind, the majority of these residents are beyond assisted living and are more in the realm of nursing home care.

Another aide, out of frustration, told us that the facility was severely understaffed. Also, the aides phones didn't even work so they were not receiving pages from the residents.
Speaking of being understaffed, on October 9th the aides arrived at approximately 8 am and told mom that they would be back after breakfast to clean her up. At 1:45 pm., no aides had arrived so my brother asked the receptionist who mom's aides were. At that point, the aides arrived and gave mom a bath. During this time, mom's sons and daughter were the ones giving mom water and feeding her applesauce.

One evening, my mother was having a hard time breathing and was in extreme pain. I pressed the call button and when an aide did not arrive, I went to the nurse's station on the second floor but was unable to find anyone. I found two aides on the third floor and explained the situation. It took 20 minutes for the nurse to appear to administer the oral pain medication. When the Hospice nurse spoke with the Regional Director of Nursing for Sunrise, she told the Hospice nurse that a 20 minute wait when someone was in distressed breathing and in pain was acceptable. Because of that situation, a doctor's order was placed that two syringes of medication were to be given to one of mom's adult children at 3 p.m. so they would not have the medication on hand throughout the evening and not have to wait for a nurse to appear to administer the medication. At one point a nurse was uncomfortable with leaving the medication in the room. My brother was able to convince her it was a doctor's order to give him the medication to have on hand so we would not have to wait for help.

Because of the above mentioned situation among others, our Hospice nurse set-up an appointment with Sunrise's regional director of nursing to address some concerns (i.e., inadequate care, red marks appearing on mom's back, etc.) and also talk about mom's care so we would all be on the same page. Hospice representatives, along with my brother and I, met in the Sunrise lobby at the appointed time. That is when the regional director of nursing yelled from across the room that she had another appointment because the Hospice nurse never verified the meeting. The Hospice nurse said “Confirm the meeting? We spoke and agreed on Thursday at 10:30 am''. The nursing director just kept walking. Our Hospice nurse said she had never had to deal with anything like this before.

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Is Sunrise Senior Living Legit?

Sunrise Senior Living earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Sunrise Senior Living stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Sunrise Senior Living's reputation as a trustworthy leader in their field. Customers can rely on Sunrise Senior Living's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Sunrise Senior Living. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sunriseseniorliving.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sunriseseniorliving.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a sunriseseniorliving.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

We looked up Sunrise Senior Living and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on sunriseseniorliving.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

Sunriseseniorliving.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Sunrise Senior Living.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Sunrise Senior Living. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Sunrise Senior Living Management and the leads

The management favors other employees and treat them like there nothing. They call meetings that dont make sense leaving the seniors unattended or when they call for help they cant be helped because they said so they run the facilty like its there own home when the call they want u to jump high. Very abusive place to work in. Robin and jay the managers should be fired immediatley they dont know how to work or even resolve problems

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Sunrise Senior Living Changes to care without consent

When the psychiatrist assigned to my mother in Sunrise retired, Sunrise hired another psychiatrist to re-evaluate her. The new psychiatrist changed her medication, which is always bad for a dimensia patient. The new medication supposedly (no proof has ever been provided) made her psychotic and a danger to other residents, and she would wander at night instead of sleep. They decided to put her in her own room without any authorization, thus raising the monthly rate almost $2000. Executive Director Frank Morosky offered at best a letter explaining why the changes were made, but refused to provide any employee statements or documentation to support his reasoning. The grossly incompetent billing department called me on more than one occasion to tell me I haven't paid in several months (basing the claim off of the balance due rather than the date of last received check). I don't know what program they use to sort payments, but apparently chronological isn't an option. Then their collection department called me and told me that I don't have an argument against the charges because I couldn't prove that I did NOT want the changes. Yes, you read that correctly. Finally, they are trying to terminate the contract because we refuse to give in to their extortion and shady ways. If you want to give them all your money, go right ahead. I'm sure the facility is nice. But from the perspective of an outsider paying for services, you are doomed.

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Well I work at a sunrise in MD. What started out as a part-time waitress job for a high school grade turned into a LIVING HELL! before I even started at sunrise I worked in a similar environment at an Erickson home and I LOVED IT. But had to quit because I moved. I got the job at sunrise making 8.00 but when i left Erickson, i left at a rate of 8.25. But I...

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Sunrise Senior Living Director in charge rude, unfriendly

The Director in charge Ann is unprofessional, unfriendly, rude, accuses people of wrong doing.
She should not be in charge of a facility. She has no feelings towards other peoples feelings.
Ann needs to go find another career path to follow.

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Sunrise Senior Living Negligence, Refusal to Compensate

On June 19, 2010 a Sunrise aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home.

Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what was fair--forgiveness of all fees during Mom's absence and reimbursement of out-of-pocket expenses resulting from the negligence-related fall.

Sunrise's attorneys dragged out the process for all four months...never offering anything close to fair compensation, never mind anything extra for the pain and suffering they put my mother through. The fall also resulted in her hip replacement surgery, scheduled for August, to be postponed until the following year.

Yet, despite all this, Mom opted to go back and accept a severely reduced settlement. Two days before she was to return, three Sunrise staffers evaluated her and told her how much they looked forward to her coming back. The next day-- the day before she was to return-- Sunrise refused to readmit her until an agreement was signed, and the only agreement they offered specified that my mother could not return. This is the company professing only the best for your loved ones in their sunset years. They call it The Sunrise Difference. The Sunrise Difference is the cruelty, malice, and disdain with which they treat a resident when that resident has been wronged.

Please feel free to send this to everyone you know with an elderly loved one. Let them know how cold and malicious Sunrise Assisted Living is. Spread the word that no one else should put himself or herself in a position to be treated this way.

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Orlando
US
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Oct 15, 2010 6:08 am EDT

On June 19, 2010 a Sunrise aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home.

Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what was fair--forgiveness of all fees during Mom's absence and reimbursement of out-of-pocket expenses resulting from the negligence-related fall.

Sunrise's attorneys dragged out the process for all four months...never offering anything close to fair compensation, never mind anything extra for the pain and suffering they put my mother through. The fall also resulted in her hip replacement surgery, scheduled for August, to be postponed until the following year.

Yet, despite all this, Mom opted to go back and accept a severely reduced settlement. Two days before she was to return, three Sunrise staffers evaluated her and told her how much they looked forward to her coming back. The next day-- the day before she was to return-- Sunrise refused to readmit her until an agreement was signed, and the only agreement they offered specified that my mother could not return. This is the company professing only the best for your loved ones in their sunset years. They call it The Sunrise Difference. The Sunrise Difference is the cruelty, malice, and disdain with which they treat a resident when that resident has been wronged.

Please feel free to send this to everyone you know with an elderly loved one. Let them know how cold and malicious Sunrise Assisted Living is. Spread the word that no one else should put himself or herself in a position to be treated this way.

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Sunrise Senior Living Assisted living negligence, refusal to compensate

On June 19, 2010 a Sunrise Senior Living aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home. The fall happened at Sunrise of Jacksonville (FL).

Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what was fair--forgiveness of all fees during Mom's absence and reimbursement of out-of-pocket expenses resulting from the negligence-related fall.

Sunrise's attorneys dragged out the process for all four months...never offering anything close to fair compensation, never mind anything extra for the pain and suffering they put my mother through. The fall also resulted in her hip replacement surgery, scheduled for August, to be postponed until the following year.

Yet, despite all this, Mom opted to go back and accept a severely reduced settlement. Two days before she was to return, three Sunrise staffers evaluated her and told her how much they looked forward to her coming back. The next day-- the day before she was to return-- Sunrise refused to readmit her until an agreement was signed, and the only agreement they offered specified that my mother could not return. This is the company professing only the best for your loved ones in their sunset years. They call it The Sunrise Difference. The Sunrise Difference is the cruelty, malice, and disdain with which they treat a resident when that resident has been wronged.

Please feel free to send this to everyone you know with an elderly loved one. Let them know how cold and malicious Sunrise Assisted Living is. Spread the word that no one else should put himself or herself in a position to be treated this way.

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On June 19, 2010 a Sunrise aide's negligence resulted in my 85-year-old mother falling, breaking her leg, and spending 4 painful months in a rehab home. Sunrise corporate refused to consider a fair reimbursement. Not only did they never apologize, they treated the entire affair with as cold a heart as they could muster. We asked for what wa...

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Sunrise Senior Living Sunrise Stinks

My mother recently broke her leg at Sunrise. They say nothing happened, while the hospital said it was caused by trauma.
They are lying ### who cover up neglecful care.
We are filing a complaint against them and I hope they go out of business. Do not send anyone to Sunrise - a lot of money for crap care.

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Sunrise Senior Living Innapropriate Management Conduct

Sunrise Senior Living in East Setauket is a horrible place. No family should get involved with this totally innapropriate place. The manager Frank Morofsky is completly innapropriate towards family members of residents. His relationships with family members are unprofessional and completly unethical. I highly advise anyone considering Sunrise in East Setauket to re-think their decison and consider another senior living home. Furthermore the other employees are also liar, cheaters, and engage in untheical activities as well, especially with personal relationships and finances.

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galek
Cleveland, US
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Oct 14, 2011 2:31 pm EDT

Rocky River, Ohio
Sunrise Assistant Living facility- The Director, Ann who is in charge does not know how to treat people.
She is rude, unfriendly and unprofessional. Ann should not be the director at Sunrise.

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Sunrise Senior Living killed mother by neglect

i had problem with sunrise senior living in boca raton. paid over 6000.00 per month with no insurance and they neglected her to the point where she fell out of her wheelchair. called us and said saw doctor and everything is fine. went to see her and her head was bashed in. both eyes black and blue. called 911 against sunrise's wishes and the paramedics got the incident report. Of course they lied. She had never seen a doctor, no care given and she was transported to the hospital and then to hospice where she died 7 days later. poilice investigated and they found made up reports. autopsy confirmed brain hemotoma

nice, huh?

andrea parkoff
[protected]

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MR KRAP
adsfasd, US
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Jan 27, 2011 3:12 pm EST

this nursing home is giving my family over 300k for this neglect. They settled, which is an admission of guilt.

DO NOT SEND YOUR FAMILY THERE

BEWARE

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Eric e.
Thousand Oaks, US
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May 30, 2010 12:30 pm EDT

I have worked at sunrise for four years and ' I have noted much of what goes on there, people pay way to much for family members to live there.

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FrancesCNA
Alpharetta, US
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Apr 07, 2010 12:11 pm EDT

to "weeeeeeeeee"

You obviously don't have or have never cared for an elderly family member.
It is an extremely difficult situation because the senior is in a declining mode and not in an improving mode.
It is much much easier to care for small children than it is to care for a senior.
I know because I have done both.

My mother caused herself major health issues in her attempts to care for my father at home. All of the stress and exhaustion have caused her Macular Degeneration to progress faster than the doctor says it should and she actually went into the hospital Easter 2009 with a possible heart attack.
I say "possible" because her doctor left the practice the very week that mom went in the hospital and we never got a definitive diagnosis.

Your comment was inappropriate, insensitive, uncalled-for and just plain RUDE. SHAME ON YOU, "weeeeeeeeee".

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FrancesCNA
Alpharetta, US
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Apr 07, 2010 12:06 pm EDT

to "weeeeeeeeee":
You must not have any elderly family to care for yourself.
It is an extremely difficult situation to deal with and it's MUCH harder to care for a senior than it is even to care for very young children.
I know because I have done BOTH.
My mother's attempt to care for my father at home nearly killed her - put her in the hospital one Easter with extreme exhaustion and stress and a possible heart attack, but we never got a definitive diagnosis because her MD left the practice the very week of her hospitalization.
Your comment was inappropriate, insensitive, uncalled-for and COMPLETELY RUDE.
SHAME ON YOU.

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danajayne
Crystal Lake, US
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Mar 28, 2010 12:34 am EDT

Do not listen to this jerk, It is not your fault in any way. this guy has some mental issues

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Sunrise Senior Living Terrible Service

This company is supposed to be an assisted living facility and take care of our elders. It does not do this. They hire lazy care givers that get minimum wage, and only put 2-3 on the staff to cut down on budget, and these people are the ones taking care of our parents.

The buildings are old, dirty, smelly, and falling apart. I thought this was just the way all facilities were until I visited others. I recommend you do the same. Shop around before sttling for Sunrise. They are an awful place to leave a loved one.

Their management has been all over the Internet for securities fraud, bankruptcy, and other things, and this company probably wont survive long.

They have very un-updated buildings are they need to put a lot of money into their homes like the others are doing.

Take my advice, and stay away from Sunrise.

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Update by Alex
Apr 02, 2009 12:59 pm EDT

Sorry Sunrise, I just lost a loved one in your Virginia facility and it was due to understaffing

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Exposure ( PESTICIDES)
Baton Rouge, US
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Dec 27, 2014 6:57 pm EST
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Sunrise of Baton Rouge had uncertified, unlicensed pesticide applicators, ( confirmed) by the state of Louisiana. My husband, (38yrs old) at the time suffered and still suffers from seizures, rashes, oozing sores, the list goes on and on. We filed a suit hoping they would finally have to admit what poisons they used. We have yet to this day get an msds. Medical records went missing and while our attorney was a new extravagant office, he withdrew making the courts believe we fired him. Looking back at it today they didn't want the news to get out that the pesticides ( looked like it had snowed was said in testimony) were never cleaned up and was tracked in and out that facility. The investigation from what I believe is to be true, had two different reports.

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sunny holland
Boston, US
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Aug 07, 2014 3:56 pm EDT

Sunrise is terrible. I worked in one in Massachusetts for over a year, . The staff is abusive, and blame you for their mistakes. Also don't give you raises or reviews for you hard work.
They only care about money. I loved my residents and the families so much. I just couldn't;t handle the abuse that I encountered. I remember working hard and never being appreciated. I would not recommend sunrise to anyone. Not even my worst enemy., They should visit them more often and close them down one by one.

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takethemhomethen
Pittsburgh, US
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Aug 16, 2012 2:53 pm EDT

if your that unhappy with the care take them home and care for them yourself.. instead of complaining

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takethemhomethen
Pittsburgh, US
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Aug 16, 2012 2:44 pm EDT

i disagree. i work at a sunrise now and it takes alot to take care of other people. i have very close bonds with the residents and know them better than their own families know them now. many family members come in and complain about ### things... but as a care giver i know they are only doing it because they feel guilty they put them in a home instead of taking care of them themselves. so if u are unhappy with the care take them home and care for them yourself.

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anti sunrise
reno, US
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Nov 07, 2011 1:40 am EST
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I response to "I care for seniors" I worked at sunrise here in PETALUMA, CA for about a year and a half. HORRIBLE place to work. Yes...the Sunrise philosophy is about giving the seniors choices, but they do not back that up. I was one of two employees who had to care for approximately 5-10 seniors in a two hour period in the morning. Getting each of them up out of bed, to the toilet, into the shower, bathe them, diaper them, dress them, then take downstairs to sit in dining room and wait until we were done getting the others ready to eat. Now mind you, my shift started at 10pm and ended at 6am. Sunrise works you to the bone and I even got in trouble from my boss for hanging out with one of the residents, whom I adored, for too long visiting with her. Working there was a nightmare, I never want to get old, I have not one nice thing to say about management AT PETALUMA SUNRISE ASSISTED LIVING. Abuse I witnessed first hand...this place is just horrible!

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5152
Salinas, US
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Apr 11, 2011 11:35 pm EDT

Sunrise hires people who are unfit for caremanaging, yet wrongfully fire the ones with heart. The sunrise that I worked at fired 3 people who sued and won $. They hide their mistkes too. One family was being charged after their moms death.. and another family was overcharged on assistance. I worked in the med department and it was scary to see how unprofessional the nurse was. She would throw away meds that I would find in the dementia/alzheimer's unit. I was amazed how she could do that and act like it was nothing! what if another resident had gone in there and taken those pills! the staff is ill trained and the management sucks [censor]! I would nvr refer someone there unless I wanted them to die soon

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eliza jane
Ridgewood, US
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Sep 26, 2010 7:40 pm EDT

I agree and disagree with some of your comments. I have worked for the company for 3 years and although it is not great ( I have yet to see one that is perfect) it is not as horrible as people make it sounds. When you are putting your loved ones in a facility aren't you shopping around? Or are you just "sticking" them in the most convenient place. You should be looking at more then one company, and when you find one that you like you should most definitely look at more then one building. At sunrise I feel like I get asked a billion questions by potential residents, and I try to answer them as fairly as possible whether it helps me or not. I think a lot of these "problems" being addressed here are by people who do not research a facility. Are you asking questions of staff, are you interviewing residents? Sunrise always has model rooms, but no place is perfect. You should be checking the quality of the furniture, if the carpets are cleaned and if the person touring you is saying hello to residents. When you move in the building doesn't magically become outdated or old, it has already been that way, you just weren't paying attention.

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NotWillingToSacraficeMorals
US
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Jul 29, 2010 2:09 am EDT

I couldn't agree more with the complaints above. I worked- for a very short time- as a Wellness Nurse in one of the Sunrise AL facilities. First of all they boast having nursing staff there to be able to tend to the needs of the residents if any should arise. That would be well and good except I was instructed to do pretty much NOTHING except call 911 if anything happened. Seriously they didn't even want me to administer CPR if need be. I told them that I couldn't- and most certainly wouldn't- agree to that. I felt right away that the same bait-and-switch campaign that they have going to get residents in the door they also use on potential employees. I can tell you that all of those little perks that people see in the tours are things that are never used. I never saw anybody using the cool whirlpool bath tubs or any of the lounging areas. CMS stated that those things were "too much trouble".

Though it seemed like it was going to be a wonderful position at 1st things quickly changed once orientation was over. Management doesn't want the employees to do ANYTHING that they consider "above and beyond"- even if it's not really so! Ex: We had an actively dieing res and I called her hospice nurse because she really needed to be seen and needed her meds for comfort. The hospice nurse was held up and couldn't get right over, but asked me to go ahead and give the meds. I am licensed and trained to do so and it is within my scope. Still I ck with my super and she tells me that, while I CAN, I shouldn't because then the hospice nurses will always expect that sort of thing. What sort of thing? That another nurse would gladly assist a dieing patient to be more comfortable in her last hours- understanding that also in doing to so it would relieve some anxiety from her family sitting bedside? I had the means to help this lady and her family and I gladly did so. I didn't care if those hospice nurses called me 100 times on my shifts to assist with similar cases for crying out loud!

I came home in tears after my shift nearly every time I went to work. Too many times the level of care that the resident was going to need pre-move in was greatly under reported- even though they do have an exam prior to moving in. Only after they were in and the deal was sealed did the real level of care come out- much to the family's dismay as all these new things added to the bottom line of payment each month. If the family didn't pay for the extra care then the facility claimed it wasn't up to them to see that it got done. A couple of the the new admits were actually in need of the locked alzheimer's wing but since it was full they said we just needed to watch them and "make do" til there was an opening on the locked side. Yet non of their Alzheimer type behaviors showed up on admit papers. How is any of that fair or safe for Grandma? It's NOT. But the bottom line is that they top dollar is all that this company cares about.

The final straw for me was when the woman in charge of filling the apartments boasted and bragged that she went to visit an ailing resident in the hospital and "knew just by looking at him that he was going to die"- so she called a family she had just given a tour to and told them the apt they were interested in was open. She was all jazzed to start the paperwork and get these new people in the door when the poor old guy at the hospital hadn't even died yet! For what they pay at that place the very least the management could do- and I do mean very least- is not sell their home out from under them before they are gone!

S
S
SLucy
US
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Jul 23, 2010 10:10 am EDT
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Sorry to disagree, but my parents were in Sunrise of Belmont and the Exec, Director was cold and horrible to their complaints. The night staff dropped my parent onto the floor and tried to cover it up. The wound they said came from home and not the facility. I complained to State Licensing who cited them for not giving the heart medicine they should have given. I agree with all the negative complaints above. This facility is only okay if you have a parent who needs an apartment, can get around pretty well, shower and walk or use a walker. If he/she needs assistance, stay away from this place.

I
I
I Care for Seniors
Algon, US
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Jul 04, 2010 8:15 am EDT
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I can't speak to any of your experiences but I can say that mine is different. And let me qualify by saying that each community is different. I can only speak from my own personal experience. I am an executive director at a Sunrise community. I have been with Sunrise for for 4 years. I have a bachelor's degree and I have over 25 years experience in senior housing, ranging from a CCRC, to Independent Living, to Assisted Living with Alzheimer's Care. My coordinator team has largely worked their way up from starting as care managers to leads/supervisors, to now coordinators/managers over the course of years. None of these jobs in our communities are easy and if you think people chose this work because they're slackers and they can get away with doing as little work as possible, you're wrong. My days are often 10-12 hours per day with holidays and weekends included. My day doesn't end at a certain time, it ends when my work is done and the community is quiet and the residents are all taken care of. If something comes up, as it often does, right as I'm ready to leave for the day, then my day is a little longer until the issue is resolved. If a family member has an issue after I have gone home for the day or on my day off, then I call them from home so they do not have to wait til I return to work. Our business is a service and that takes place 24 hours a day, 7 days a week, no matter what. I speak not only for myself, by for my coordinator team and the team of care managers, housekeepers, cooks, etc. that work with us -- we're there because we believe in making a difference and providing for a higher quality of life than what our residents would have if they were to go to a nursing home. Our care managers have a higher than average retention rate both in our company as well as against an industry standard. They may not all be highly educated, but they have a sincere care and concern for our residents. Let me give you a few examples: I know of a care manager that regularly spends her own money to buy supplies for some of our residents (shampoo, toiletries, etc.) because the resident needs them and the family (even after several notifications) still had not provided them. As executive director, I approached this care manager and tried to reimburse her for these supplies and she refused to take any reimbursement saying she does it because it's her way of showing her love to her residents. I know of another care manager who was concerned about a resident that was having health issues and suffering from depression. She knew this lady was born and grew up in another country and in her old age, missed some of the comforts of her homeland, in particular, her favorite dish. This care manager researched recipes for this particular dish, made it, and brought it in for this resident and they shared the meal together. On another occasion, we had a new resident that moved in just a few days before Christmas. He had moved from another state, his wife was divorcing him, and the family was in conflict. The resident was doing his best to adjust to such an abrupt change in his life. One of our care managers recognized this and in a gesture of great kindness, went out and bought him a small decorated Christmas tree for his room to help him feel at home. I've known many of our team members to go visit residents in the hospitals, rehab centers, and nursing homes because they genuinely care about them and think of them like a family member. When the families go home, we're there with your loved ones, calming and reassuring them when they're having a bad night, and doing our best to provide not just for your loved one's physical needs, but also their emotional needs. That's not always easy. I personally sat with a resident for two hours one night (at the end of my scheduled work day) because he needed someone to talk to. Our activities coordinator arranged for one of our residents with oxygen to go to a trip to the horse track. He loved going to the track and she even arranged for his brother to meet him there as a special surprise. This man was so thrilled saying he never thought he would be able to go to the track again, but thanks to the staff who took on the responsibility of assisting him with his wheelchair and oxygen tanks, they made it work for him and made it a special day. This gentleman was on hospice and died 3 days later, but his family was thrilled he had that one last chance to do something he loved and saw his brother again as well. You can't pay people to care. Our care managers and our team get to know our residents and are people of kindness, compassion and caring - it's who they are and they do this work not just for a pay check, but because they know they've contributed to someone's quality of life each and every day they go to work. As far as the education of our care managers - we provide approximately 30 hours of training during the first 30 days of employment, plus shadowing and job skills assessments. The work our care managers perform is largely assistance with activities of daily living (grooming, dressing, bathing, etc.) and is non-medical so we do not require medical training. The Sunrise philosophy is all about giving residents choices - what time do you want to get up in the morning, what time of day would you like to take your shower, etc. verses nursing homes which schedule such tasks based upon what's most efficient for the employees. My grandmother was in a nursing home for a number of years. The aids were rotated every other week so just as she got to know them, they were rotated again. She had to get up at 5:30 every morning in order to go to breakfast at 7:00 because the aides had to get so many other residents up, dressed, and ready for breakfast by that time. She also was readied for bed around 7 p.m. so the aides could get everyone ready for bed by 9:00. There was no choice for her. That was the schedule. That is the way it works in nursing homes. Sunrise strives to provide an alternative with choices and a higher quality of life for our residents. I'm sorry for those that have had bad experiences with Sunrise. For my part, I try every day to do my job to the best of my ability and make my Sunrise community a place of warmth, kindness, and compassion where our residents are well care for, content and have the highest quality of life possible for their circumstances. For those of you that have loved ones in a Sunrise or any other home for that matter, your thanks and appreciation go a long way with the staff in the communities. A sincere thank you from a family member totally makes our day and knowing we had a positive impact on our residents' lives is our second paycheck.

Overview of Sunrise Senior Living complaint handling

Sunrise Senior Living reviews first appeared on Complaints Board on Apr 2, 2009. The latest review HR was posted on Jul 11, 2023. The latest complaint Assisted Living was resolved on Oct 13, 2014. Sunrise Senior Living has an average consumer rating of 4 stars from 14 reviews. Sunrise Senior Living has resolved 9 complaints.
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  1. Sunrise Senior Living Contacts

  2. Sunrise Senior Living phone numbers
    +1 (888) 434-4648
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    Pricing & Availability
    +1 (703) 273-7500
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    Head Office
    +1 (800) 274-6658
    +1 (800) 274-6658
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  3. Sunrise Senior Living address
    7902 Westpark Drive, Mc Lean, Virginia, 22102, United States
  4. Sunrise Senior Living social media
  5. Michael
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    Jun 30, 2025
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Sunrise Senior Living Category
Sunrise Senior Living is ranked 7 among 56 companies in the Medical Negligence and Deficiency category

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