After over forty years as a loyal customer, a new owner took over and brought in a fellow countryman who gambled while working, watching customer gameplay and knowing my ten numbers. While I was injured, Joseph and a newly hired female also engaged in gambling, even asking customers for money to play. I never expected a Sunoco employee to have the audacity to switch my winning ticket during a replay transaction and show no concern about the consequences after I filed a complaint. Sunoco had earned my respect through years of honest service, but this conduct destroyed my trust in their complaint process. When Joseph got a new car and his accomplice quit on the same day, it became easier to pinpoint their behavior. The manager ignored his gambling with fellow countrymen all night and never addressed his suspicious, disrespectful actions that Americans shouldn’t have to tolerate. As a veteran, I know that absent leadership forces victims to fight, flee, or live on their knees, and no law-abiding citizen should have to accept this low standard from a company that condones corruption instead of preventing it. The damage caused by excusing this behavior over money is clear. I am too weak to fight now, but I might have been a hero once, and I believe I deserve to get what I pay for wherever I go. Just 600 feet from home, my Sunoco gave me service unlike anything I’d ever experienced — when it should have been a place of safety for an injured, struggling customer.
Claimed loss: $50,000
Desired outcome: Return the ticket I didn’t receive, which was not exactly like the one shown. The store employee records will have the exact date.
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