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Sunoco
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198 complaints
16 resolved 182 unresolved
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C
11:44 am

Sunoco - sara jo stop and go sunoco Mansfield, PA.

Was using my Weis gas pts. for first time. 4-10-22 Went in to ask attendant how to do so. went out did everything correctly, was not working. Hit help button few minutes later it starts working. Then attendant comes out yanks my card out of the pump without saying anything. I told her it finally started pumping and asked why she was taking my card. Nothing. I finished, walked inside and asked for my card and asked why did you take my card ? She said because she thought I was not going to for my gas ? REALLY That is why I had my card in the gas pump calling her for help because it was not pumping? Then it starts pumping and my card was in the pump? 3rd time this has happened.

2nd time was in a school van. 2021 school year With the name of company on the side who bought several $1000.00 of gas in there monthly. I had a gas card they did not activate correctly. Was told to fill up first then come in and pay with it, Well they did not do the card right so it was short $. So she would not let me leave until I paid for it. I told her I could run over to my bank to withdraw cash and bring it right back because I needed to hurry needed to leave for van run. She would not let me leave! Thought I was going to steal the gas! this was the same person as 3rd time. Had to get ahold of owner they had to turn around from their run come back and pay her.

1rst time 2012 ? Owner came out screaming at me yelling are you gonna pay for that gas ! I was pumping gas on one side town police officer on other side we were talking. Both finished and kindly moved our vehicles to let others move up. Both got out of our vehicles to walk in and pay. ( before you could pay at pump ) and that is when she came screaming out the door at me. We both looked at her like she was nuts. Not a friendly place. Not sure why they think everyone is a thief? I know I have never stolen anything in my life! And I am a very well know business person in the area. And have told my story to friends only to find I am not the only one. I will be going elsewhere!

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L
12:28 am

Sunoco - Employee

Hello, I went to the store at 1050pm on 4/26/22 and found the door to be locked which happens frequently with this specific employee. I waited patiently while he slowly moved about the store to rinse the coffee pots etc. He kept looking up at me while I waited outside the door. After almost 15 minutes he refused to open the door, picked up the phone and walked out of view. As I said this employee constantly locks the door for over 10 15 minutes at a time. I was quite confused by his strange behavior.

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C
12:41 am
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Sunoco - Gas

I went to the Sunoco gas station in Wallington, New Jersey on the corner of Locust and Wallington Ave. I ordered gas and the total was 15.00. I used my debit card and received a text message from my account balance that Sunoco was charged 76.00. That was the first time that happened to me so I decided to go back and speak to the man who served me the gas. I...

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C
2:19 pm

Sunoco - bad gas..car running awful

I have been having issues with my car since I got gas at the sunoco station in canonsburg pa, i t want my car fixed...can you please help me here. I have 2 daughters that need to get to appts and schools. my number is 724 498 9672, [email protected], I dont want a new car I just want my car fixed properly and would really like to not to have to file a report. I have proof of all my visits to the station for gas, thank christa

Desired outcome: car repaired

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Sunoco - Ben & Jerry pricing

I stop in for a quick snack & grabbed some Ben & Jerry's& Hagen Dax. There were 2 signs one said 2 for $7.99 & the other said 2 for $9.99. I grabbed 4 expecting to pay $20 & grabbed some other things. I paid but as I was heading out the door I checked my receipt & saw I was charged 6.49 per pint. He was 5.49. I told cashier I was over charged he said no I...

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A
9:01 am
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Sunoco - Abusive behavior, refusing also to wear masks in lieu of covid, drinking on the job

This complaint is in re: Sunoco Station route 136 Market Street, Warren, RI Have been going to that station for ove 20 years. My family had a business down the road from him, we serviced all vehicles there, even had understanding that we paid by the month. I would go in every month to total account, and pay him in full. I am a Medical Professional and have...

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Sunoco - Gas attendant

Greetings,
My recent visit today to fuel my vehicle I noticed the gas attendant rubbing my bank card against the pump which at the time didn't pay mind. Later that day I've noticed my bank car magnetic stripe rubbed off and now it's not functional for ATM withdraws and transactions that require the stripe. This has to be a chronic issue for this guy since it looked natural the way he was doing it and he didn't realized I've seen him. No employee should be able to damage customer's personal property.

Desired outcome: Form of punishment to employee

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M

Sunoco - Sunoco Rewards card

Most of us are NOT receiving the 5 cent discount per gallon as stated in their brochures ... when you sall the credit card ## you get Citi Cards the administrator for the Sun oil co credit ... they are way off base and do NOT care about the consumers

Plain and simple you will Not always get the Discount you are prominesed even at billing as the brochure states

Time to change gsa vendors after 30 years

Desired outcome: discount the 5 cents on all sales internal not at the pump

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D
11:01 am

Sunoco - cali plus pin

This is thee fourth time i paid for a vape pin and the pin turns out to be defective. I brought a pin from your Sunoco earlier this morning and of course it doesn't work. I spent $20 on a defective item, I'm so sick of this, this store is by my home and I'm already at work so I know they wont have the means to replace it later when there will be a different worker up front.

Desired outcome: A new vape pin or a gift card for the same amount

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V
3:13 pm
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Sunoco - Refusal to let my special needs daughter go to the restroom

We used to live in the Birmingham area but now we live an hour and a 1/2 away. My daughter needed to go to the bathroom so my husband was going to get Gas while she was in the bathroom but his first priority was to get her to the bathroom. She has weak muscles causing her to have a weak bladder so when she has to go, she has to go immediately. On November...

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Sunoco - I want an apology from the store owner

The owner of this store yelled inflammatory things to me as a customer or 15+ years A customer came in with ten one dollar bills and I happen to mention that this Sunoco had high prices and perhaps this customer should go up the street and get more value for their money with their 10 single dollar bills. The owner of the Sunoco burst out in anger, calling...

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B
12:34 pm

Sunoco - Bad gas

Bad gas. Sunoco bolla market. 130nj-17s mahwah nj. Bad gas. Want a call back and want the repairs paid for a new car that is destroyed by your bad gas. I have called owners and filed complaint with weights and measurement. Filed a small claims court and will be suing Sunoco for my time lost wages lost mental health lost. Bad gas. Bad gas. Car damaged. Bad gas

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G
3:29 pm
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Sunoco - Fuel station manager, that tried to fraud me and then lied to me

On July 9th 2021. I got gas at 8418 20th street Vero Beach, Florida. 32966. The General manager was working. The pay at the pump wasn't working, so I went inside to get $20 in gas. The Manager, messed up and put the amount on the wrong pump. I went back in and he said he cancelled it and came to the pump where he made me use my Card again. I told him my...

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B
12:35 am
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Sunoco - Customer complaint. Please read

On 6/29 my fiance and I visited the sunoco on our way home from work, as we do frequently. Unfortunately tonight was not like our usual stops. My fiance was preparing a drink from the soda fountain apon doing her drink slipped from her hand causing the drink to spill on the floor. Unfortunately she has issues gripping with her hands at random times due to...

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J
2:09 pm
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Sunoco - Duty cashier

On this day Sunday, April 18, 2021, at approximately 1700 hrs I entered the store to played my daily numbers just like I do every day. Upon entering the store I asked the cashier for specific numbers that I played every day. The cashier gave me the right number but an extra one I didn't want. At that point I asked her to please listen to me because I didn't...

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Sunoco - Gas Station in Savannah, Ga.

Just came back to NJ by interstate 95, we went to gas stationon 3 Gateway Blvd West, Savannah, Ga. 31419 number on receipt 0123277600, 4/16/2021 2:07:45pm

We filled up and I went into building to use the RESTROOM, I asked where the rest room was, they pointed to back. I went to where the restrooms were, one womens' one men's... I went told them that the restroom had a sign
Womens Closed... she/he said to use mens room, I went into and the outside door did not have a lock, I could not even use it. It was a disgrace, I was shocked. I left and my husband went to use the restroom then. I had told him the womens was closed. He went in and also was shocked at what he saw. We left, I have traveled 95 for many many years and stopped at many gas stations to get gas and use restrooms. We never encountered a restroom that the public have excess to be like this.
Very sorry to report this, I feel with the name of Sunoco on the station the company should look into this.
Pat Unice
Brian Unice

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H
6:12 pm
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Sunoco - Poor customer service

On January 25, 2021, at approximately 3:40 A.M., I arrived at the store intending to purchase a snack while on my lunch break. When I proceeded to park my car I saw a young white male leaving the store. I noticed him walking towards a car parked in front of the store talking to someone that was in the car. The person in the car was behind the wheel of the...

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K
2:28 pm
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Sunoco - Waters

On 9/30/20 at approximately 12:41 pm, I purchased snacks and water using my card from the store location listed below that is outside of the county where I actually live. I live in Philadelphia, Pa which is 20 miles away from this location. The store clerk failed to put my water in the bag with the rest of my snacks purchased and I left my water. I called...

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A
1:02 am

Sunoco - Gas station attendant

Hi. I have been at the Sunoco gas station in Lakewood, NJ on Route 9 at night numerous times! Every single time the gas attendant ignores my car as well as numerous other cars and reguses to fill up gas for custemers. He must be fired right away. Tonight I went once again and he not only did not fill up, but he cursed as well. Please respond and confirm right away.
Thanks!

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R
2:17 am
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Sunoco - Unethical behavior

Robert Walker 17831 Albion St. Detroit, Michigan 48234 ph# 521-5463 email [email protected] I live in Michigan. I'm disable in that I suffer from arthritis in both hip bones. Because I suffer from extreme pain I use an electric shooter in place of walking. Although I can walk short distances, I rely on my electric scooter for long distances. Today...

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Sunoco contacts

Phone numbers

+1 800 786 6261 +1 800 278 6626 More phone numbers

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www.sunoco.com
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