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1.1 116 Complaints
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Sasol Complaints 116

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5:44 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was promoted firstly in 2012 and not paid salary, and in 2018 promoted again on the same position and same work with different salary compared to appointment letter and ignored my grievances and union engagement until they decided to list me at retrenchment by not consulting me and not agreed with union with the criteria to be used. I was the one told I...

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7:22 am EDT
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Sasol Sasol walkerville

The sasol delight shop in walkerville does not have any specials as per other sasol delight shops. When asked about it they just say they do not have the specials as advertised on the sasol website.

As per my understanding if you have a franchise the same rules apply to all. I had to buy items that suited my pocket where i could have bought specials that would have given me much more. I will not support them again and people talk in small towns.

There are also almost never petrol aswell.

Desired outcome: Feedback would be nice and the specials i. The shops implemented with the required signs

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8:15 am EDT
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Sasol Service

Dalpark sasol garage service inside cafe is very poor. I had for the last 3 days not the joy of being able to buy coffee. For the last 8 times I was only able to buy twice coffee. Did not even get an sorry for inconvenience.

Dates were different over the last two weeks. I am a regular customer of this service station and they are now an disgrace to the sasol delight chain gatages.

Desired outcome: To contact me with results after discussion with their management

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Is Sasol Legit?

Sasol earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Sasol to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, Sasol is known for their high standards and safety. If you're thinking about dealing with Sasol, it's wise to check how they handle complaints.

We found clear and detailed contact information for Sasol. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sasol.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sasol.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Sasol and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Sasol has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 116 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Sasol protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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4:22 am EDT

Sasol Sasol Houghton

Petrol guys acting suspiciously. Lwazil served me. I tapped my bank card and I heard it tap. He then said I must insert my card. When I looked at the credit card machine screen said. “Tap” He then proceeded to change it to insert. I then changed bank cards and inserted a debit card. It was then rejected. While inserting ,the petrol attendant was watching my card . I was suspicious as my husband had his 3 digit number read and card fraud followed to the value of R10 000 . Therefore I made sure he could not read the 3 digit number. .

Personally i prefer if they looked the other way when clients are tapping or inserting. I got a bad vibe with the petrol attendee almost too near me and the credit card machine.

Pls check this out. It is prob easy to read the 3 digit number if you insert card with the machine held up at and angle.

I will be very cautious in future when dealing with payments at this Sasol engine

Desired outcome: To stop fraud

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Update by medecin
May 17, 2023 4:24 am EDT

Public be aware

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5:43 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Sasol Rude manager at Estcourt branch

I bought a black Americano coffee but what came out of the machine was just brown water, when I complained to the cashier, she told the manager who said he was not going ning to attend me, after refusing to take the cup, the cashier went back and told the manager, who then asked me to come inside his office where he was busy and continued to be busy even wwhn I entered the office, he said unless I pay for another cup they will not help me.

Desired outcome: Anything to help other people because I am never going there again for anything.

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7:58 am EDT
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Sasol Upkeep of servitude

Good day

Please maintain your servitude are in the Vulcania and Dalview Area in Brakpan. I understand that the municipality could not cut grass for a while, but the area near Carmylie and Devon Street in Dalview and Lemmer street in Vulcania is overdue for a clean up. Crime is giving us a headache in the area. The servitude runs alongside that of Afrisam. I can provide the cadastral info aswell.

I will appreciate your help.

Please find attached documentation. I can provide historical areal imagery (ortho rectified) for the area if you need to confirm.

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6:43 am EST
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Sasol Employee

Good Day Sasol

I am writing in today to lay an official racism complaint about 1 of your employees who is a branch manager, however I am not sure where she is a branch manager. Her name is Imbali Mazibuko, she has been making racist comments from 2022 already and even worse now after the famous rapper AKA was shot. She calls us colored people dog, and we deserve to die. There are so many posts of which I have taken screen shots of in case she deletes them How can we lay a formal complaint against her and also for her to be charged as racism is a crime and she needs to also pay a R100k fine like the lady who made a comment of monkeys for the black people. I really do hope you as Sasol take this in a serious light, as we coloreds are a part of South Africa and are going nowhere. I will await feedback in this regard.

Roxan Kriel

[protected]

Desired outcome: Solution for the employee to be fired

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10:13 am EST
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Sasol Vulgar and aggressive behaviour towards a 6 year old child

Today 13/11/22, at 10h19 my wife and child went to the Sasol garage on Ottery Road in Ottery, Western Cape to fill up fuel in our car. My wife and 6 year old child were busy in conversation when the Petrol Attendant suddenly started talking to my child in a very angry and aggressive manner. He spoke in a foreign language. My wife asked him what the problem was and why was he having a conversation with my son who was not even talking to him. He used foul and vulgar language towards my wife and child. He then walked over to the other Petrol Attendants and spoke to them and then they all started laughing.

This is not the first time this has happened. There are people in the community who have complained about this type of behaviour towards them. These foreign workers do not respect us who are the South African customers. This kind of behaviour is going to be the cause for people like me to stop supporting Sasol garages in our neighbourhood and when the South African communities in other areas hear about this type of behaviour they too will adopt the same attitude. This could escalate into something much bigger..

I need answers. I need to know why this behaviour is tolerated. Do these foreign workers even qualify to work here. Why is this sub standard service being accepted by Sasol which is a South African brand?

Desired outcome: I would like to speak to the owner

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7:10 pm EST

Sasol Service

On the Monday morning 07-11-2022 I was at the sasol garage in Hendrick van Eck Blvd. The ladies there said we must order by the window because the door is closed. I was standing and looking at what I can see. When my co- worker asked what peis they had, the one lady said they don't have peis. At that time I saw the bakery section where the peis are made and kept and I saw that there are a lot of peis on display. We would've spent at least R400 rand there. They blatantly refused to give us any service. I told both my co-workers that we have to go somewhere else. I dropped the one off at his home. When we returned past the Sasol garage I saw people getting into a white golf with peis in their hands. If this is the service we can expect from Sasol then I would rather go to another garage.

Desired outcome: Feed back on actions taken

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6:50 am EDT
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Sasol Sasol Pta North are the worst manage garage.

Every morning their are too little petrol attendants between 6 and 7.Waiting time are up to 15 min.The overall appearance of the forecourt are dirty and the shop are not only dirty but the service are bad and prices are ridiculous.Their airpipes are out of order and the sqeugees to wash your window are in a very bad and dirty shape.No paoer rolls to dry windows.Never been asked to clean windows check air or wster and oil levels.

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6:16 am EDT

Sasol Petrol mixed with petrol was poured into 2 of our cars

Petrol mixed with diesel was poured into two of our cars at the moment Sasol is giving a problem with fixing this mistake we are loosing business and to them they are taking it lite becouse their business is still operating and I'm just a small business owner from protea Glen. [protected].I will go to every public radio station until my voice is head. I'm now being threatened by the staff of Sasol for wanting what is due to me it's been 3 week

Desired outcome: Pay for the demages an loss to my business

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Update by Nontobeko Zakwe
Oct 03, 2022 6:19 am EDT

Petrol mixed with diesel

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1:39 pm EDT

Sasol Sasol reward card

Good day

This is very disappointing for a customer  to use only sasol garage to put in petrol for pionts and just after you put in petrol and your slip shows you have 3190 pionts and when you enter the show in kroonstad  firstly the cashier  doesn't  even try to see why her machine  shows 90 pionts but your slip says 3190 and then when you ask her but with 3190 pionts i  can biy for R31 she says she doesn't  know how the piont work.

Very embarrassing  for me as n customer 

Great job sasol  garage  kroonstad 

B Goosen

Desired outcome: I just feel i was away for a week from my kids and wanted to buy them chocolate but went home with nothing

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12:31 pm EDT
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Sasol Sasol simon bekker - incorrect diesel price

Good evening, I just filled R500 diesel at sasol simon bekker now to my knowledge it's 25,37 a litre but they charge 25,85 a litre which is wrong I trust that this matter will be resolved as soon as possible and would you mind telling me the correct price per litre for diesel. This all happened at 17:43 on the 22.09.2022

Thanks

Unhappy customer

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11:20 am EDT

Sasol Overcharged

Good day

I visited sasol garage Sunday 11.09

2023 morning to fill up my car and the transaction went through twice. I went back yesterday and I spoke to the Manger and he said I need to come back today . Today i was informed that the manager is not in. I requested his business contact number they refused .

The lady who help me said she want bank statement . I have a proof from the bank that both transactions were authorized. Transactions are showing on bank statement due to your merchant is not banked. The manager told me that your merchant is banking over night

All I want is my refund . The lady confirmed that they are aware that their merchant is not banking has problems. And now you are making your problems my problem . I need my funds asap.

Desired outcome: Please refund

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3:47 pm EDT
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Sasol Mechanical error by attendant

I have been at a Sasol petrol station in Dobsonville-Soweto for 3 hours. I asked a petrol attendant for bottle of oil, when he poured the oil the foil paper lid fell inside the oil filter. The so-called owner and manager, Vuyisile Khumalo said I must leave my car here (which I am not comfortable with and think no-one would be) as he is not willing to come right now at 19:45 as it's late..his hands are tight, now it's 21:44 he is not answering his phone. There is no solution currently as I am still waiting, the supervisor in charge seems not to be interested and disappeared.

I need this to be resolved at a higher level, as a customer this is not good service to be getting and the OWNER is not willing to just agree for us to leave and have an agreement to come back tomorrow to resolve the issue.

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4:39 am EDT
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Sasol Sasol delight wilrogate. Claimed owner karel brink

Good day.

On the 13th of August 2022 between 8 and 10 am I was verbally assaulted and threatened by the owner of Sasol delight Wilrogate after requesting that I be assisted.I left the petrol station not being assisted and chased away and stood without petrol that caused alot of personal problems. Could you please check the CCTV footage where he is featured treating me unprofessionaly and treat this complaint as serious before I go to the authorities.

Regards MG Sandilands

Desired outcome: Compensation

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3:12 am EDT
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Sasol Diesel fuel pump is corrupt. Rosebank garage.

threw more than 55l in 50l tank? How is this possible? Thursday the 5 Aug 2022 at Rosebank Sasol Mintys tyres and mags. petrol attended wanted to threw more so I said stop. Because I'm be taken for I ride. petrol pump is most probably set to throw in less than n liter but register a liter so you must pay for a liter what your actually not received.

Desired outcome: I'm being most probably swindle out of R 150 more for the diesel what threw in the car. I would like a refund and sorry to say but changing fuel station.

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6:08 am EDT
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Sasol Assaulting elderly man

I made a stop at Mahikeng CBD just after 10am on the 01 July 2021 to grab some refreshments. only to witness an elderly man being assaulted my the manager. the old man came in to the store and asked for the loo from the cashier whom just pointed and "that door over there" the old man went in to the manager's office thinking he is already in the tried to zip down his trousers. that is when the assaulting started. guys it was bed to see. i did not even eat my BF that that i just got them. the swearing, even when he tried to apologies and explain himself he just beat him up, till i worked closer and he stopped.

Sasol, this was a paying customer, his car was being attended to while he was being beaten like that.

Desired outcome: if that is a manager he must be removed!! if he is the one holding the franchise he must pay the old man. am going to report this during the week when i get to mhk. and am going to make sure he gets justice.

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11:16 am EDT

Sasol incorrect fuel injected into car

Date 08/06/2022 I requested the petrol attendant to fill my tank with R500 95 UNLEADED, then i paid and left

Date 16/06/2022 I requested for R300 95 UNLEADED I paid and left.

On the 20/06/2022 i drove my car and it just went dead. i called in a technician and was advised that my car had petrol and Diesel in. i had to pay to get all the petrol and diesel drained, the spark plugs also got wet and had to sort that. i had to now fill my car with 95 UNLEAED again because it was now empty.

22/06/2022 we approached RAVENSWOOD station in Boksburg and was advised that they did fill my car with the correct petrol. Then i went to Parkdene in Boksburg and they couldn't assist me properly.

i need your assistance please, i had to pay a lot of money for damage SASOL has caused and they don't want to take responsibility for it.

Davileen Varrie [protected]. Your prompt response will be appreciated

Desired outcome: i want a refund on the petrol and also for services i had to pay for damage caused by SASOL

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3:11 am EDT
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Sasol Petrol that was never poured

On the 19th of June 2022 went to Sasol Hornsnek motohawe I had 32 kilos left in my car went in to pour R100 petrol. The petrol attended was Ofentse which that R100 was never poured in my car when I was still at the garage I noticed that my car still has 32 kilo's left in it nothing has changed when I confronted him he told me that he poured it maybe my petrol gadge doesn't work I mean I drive a 2022 vehicle which I know for a fact doesn't have problem with petrol gadge I waited for good an hour because he said it will g up. He gave me the story about the machine wont give him the receipt without pouring petrol. He gave me number of the manager and not so shocking managers number was off. I had to drive home at night with my car like that on reserve, And the petrol attended claimed he poured again R100 which made it R200 but my car was still on reserve with 32 km left on it. I just want to know the way forward from here

Desired outcome: All i want is my refund and an apology from both manager and Petrol attended who had an attitude .

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Overview of Sasol complaint handling

Sasol reviews first appeared on Complaints Board on Feb 6, 2011. The latest review UIF I cannot claim because o constructive dismissal case changed by commissioner was posted on Oct 22, 2023. The latest complaint Customer Service was resolved on Feb 24, 2020. Sasol has an average consumer rating of 1 stars from 116 reviews. Sasol has resolved 3 complaints.
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  1. Sasol Contacts

  2. Sasol phone numbers
    +27 103 445 000
    +27 103 445 000
    Click up if you have successfully reached Sasol by calling +27 103 445 000 phone number 15 15 users reported that they have successfully reached Sasol by calling +27 103 445 000 phone number Click down if you have unsuccessfully reached Sasol by calling +27 103 445 000 phone number 3 3 users reported that they have UNsuccessfully reached Sasol by calling +27 103 445 000 phone number
    67%
    Confidence score
    Head Office
    +27 860 335 4444
    +27 860 335 4444
    Click up if you have successfully reached Sasol by calling +27 860 335 4444 phone number 7 7 users reported that they have successfully reached Sasol by calling +27 860 335 4444 phone number Click down if you have unsuccessfully reached Sasol by calling +27 860 335 4444 phone number 0 0 users reported that they have UNsuccessfully reached Sasol by calling +27 860 335 4444 phone number
    100%
    Confidence score
    Retail Queries
    +27 114 413 113
    +27 114 413 113
    Click up if you have successfully reached Sasol by calling +27 114 413 113 phone number 1 1 users reported that they have successfully reached Sasol by calling +27 114 413 113 phone number Click down if you have unsuccessfully reached Sasol by calling +27 114 413 113 phone number 0 0 users reported that they have UNsuccessfully reached Sasol by calling +27 114 413 113 phone number
    100%
    Confidence score
    Investor Relations
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  3. Sasol emails
  4. Sasol address
    Sasol Place, 50 Katherine Street, Sandton, 2196, South Africa
  5. Sasol social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2024
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Sasol is ranked 4 among 28 companies in the Oil and Gas category

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