Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Banks SunTrust Banks Complaints #182-201
SunTrust Banks

SunTrust Banks review: local branch error ( 1 comment)

K
Author of the review
4:55 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Monday Feb 25 2019 10:15 AM

Did a wire transfer with the local branch. The manager signed off on the wore transfer.
Told the staff the wire needed to be done before 9:00 Am on Tuesday or it could cost me thousands in penalties
The wire was to a bank in the US so this would not be a problem I was assured.
It is now Wednesday Feb 27 and the wire has still not reached its destination bank.
I telephoned the manager on Tuesday afternoon and first spoke to a member of staff who told me that the person sending the wire in the local branch did not do it properly.
I then called the manager who said she would look into the matter, she did not. She could even tell me where the money was only that it had been withdrawn from my account.
I have lost $3000 as of Wednesday morning and will continue to lose money until the money reaches its destination bank
This is just another in the list of incompetent errors that the local branch have done over the past 10 years.

More
Send message
Copy link
Report
1 comments
Add a comment
C
C
charona
Mobile, US
9 comments
Send a message
Jul 17, 2019 9:26 am UTC

transfer in the us? thanks for informing us. if I can lose 3, 000 in a day (and continue to daily lose money) i will fly and deliver it in person.

More
Copy link
Report

More SunTrust Banks reviews & complaints

SunTrust Banks - overdraft fees 43
SunTrust Banks - closed checking account (what a joke) 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SunTrust Banks - unauthorized bank charge! 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SunTrust Banks - fraudulent lottery winnings 59
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SunTrust Banks - not to be trusted - horrible customer service 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SunTrust Banks - Denial of fraudulent zelle withdrawal
SunTrust Banks - Unethical behavior
SunTrust Banks - branch sales tactics
SunTrust Banks - home equity line
SunTrust Banks - bad employee 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all SunTrust Banks reviews and complaints

  1. SunTrust Banks Contacts

  2. SunTrust Banks phone numbers
    +1 (800) 786-8787
    Click up if you have successfully reached SunTrust Banks by calling +1 (800) 786-8787 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (800) 786-8787 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (800) 786-8787 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (800) 786-8787 phone number
    Lost or Stolen Card
    +1 (800) 382-3232
    Click up if you have successfully reached SunTrust Banks by calling +1 (800) 382-3232 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (800) 382-3232 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (800) 382-3232 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (800) 382-3232 phone number
    Online Banking, PC Banking, Bill Pay & Mobile Banking
    +1 (800) 854-8965
    Click up if you have successfully reached SunTrust Banks by calling +1 (800) 854-8965 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (800) 854-8965 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (800) 854-8965 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (800) 854-8965 phone number
    TDD
    +1 (800) 447-8994
    Click up if you have successfully reached SunTrust Banks by calling +1 (800) 447-8994 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (800) 447-8994 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (800) 447-8994 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (800) 447-8994 phone number
    Report Checking Account Fraud
    +1 (800) 443-1032
    Click up if you have successfully reached SunTrust Banks by calling +1 (800) 443-1032 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (800) 443-1032 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (800) 443-1032 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (800) 443-1032 phone number
    Loss Mitigation, Bankruptcy Filings, Real-Estate Owned & Short Sale Inquiries
    +1 (877) 596-5407
    Click up if you have successfully reached SunTrust Banks by calling +1 (877) 596-5407 phone number 0 0 users reported that they have successfully reached SunTrust Banks by calling +1 (877) 596-5407 phone number Click down if you have unsuccessfully reached SunTrust Banks by calling +1 (877) 596-5407 phone number 0 0 users reported that they have UNsuccessfully reached SunTrust Banks by calling +1 (877) 596-5407 phone number
    Credit Bureau Disputes
    More phone numbers
  3. SunTrust Banks emails
  4. SunTrust Banks address
    1 Park Pl NE, Atlanta, Florida, 30303-2904, United States
  5. SunTrust Banks social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 27, 2026
  7. View all SunTrust Banks contacts
SunTrust Banks Category
SunTrust Banks is ranked 85 among 353 companies in the Banks category
#83 Emirates NDB Bank Emirates NDB Bank #84 First Horizon National Corporation First Horizon National Corporation #85 SunTrust Banks SunTrust Banks #86 Starling Bank Starling Bank #87 Abu Dhabi Commercial Bank [ADCB] Abu Dhabi Commercial Bank [ADCB]
SunTrust Banks Alternatives
Capital One 1038 reviews Bank of America 1583 reviews Wells Fargo 1731 reviews Regions Financial 181 reviews WestPac Banking 14 reviews