SunTrust Banks review: local branch error

Monday Feb 25 2019 10:15 AM

Did a wire transfer with the local branch. The manager signed off on the wore transfer.
Told the staff the wire needed to be done before 9:00 Am on Tuesday or it could cost me thousands in penalties
The wire was to a bank in the US so this would not be a problem I was assured.
It is now Wednesday Feb 27 and the wire has still not reached its destination bank.
I telephoned the manager on Tuesday afternoon and first spoke to a member of staff who told me that the person sending the wire in the local branch did not do it properly.
I then called the manager who said she would look into the matter, she did not. She could even tell me where the money was only that it had been withdrawn from my account.
I have lost $3000 as of Wednesday morning and will continue to lose money until the money reaches its destination bank
This is just another in the list of incompetent errors that the local branch have done over the past 10 years.