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CB Airlines and Air Travel Sun Express Complaints #2-21
Sun Express

Sun Express review: Flight changes

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7:31 am UTC
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I am writing to express my deep disappointment regarding the recent cancellation and rescheduling of our flights, which were originally booked and paid for back in January. These changes have resulted in additional cancellation fees for our connecting travel and accommodation, as we live in Guernsey, Channel Islands. This has caused a financial loss of £220. Please see the details below:

We booked a week in Turkey through Kaden in January, with our confirmed return flight scheduled for 20.09.2026, AYT–LGW, XQ 588, departing 14:25 and arriving 17:05. Last Friday, we were informed that this flight had been changed to 20.09.2026, AYT–LGW, XQ 590, departing 07:55 and arriving 10:35.

This is now the second time this has happened to us this year. Our return flight from Turkey on 22 April 2026 was also changed, despite having booked it in April 2025. We were only notified of that change in March 2026, which again resulted in a £220 loss.

I have flown with SunExpress many times and have always considered it a reliable airline. You even sponsor my football team, Crystal Palace, which makes this situation all the more disappointing.

Given the circumstances and the repeated inconvenience through no fault of our own, I kindly request compensation for the losses we have incurred.

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  1. Sun Express Contacts

  2. Sun Express phone numbers
    +90 242 310 2626
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    Turkey
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    United Kingdom
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    Finland
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    France
    +49 180 695 9590
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    Germany
    +39 697 628 570
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    Italy
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    Netherlands
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    Norway
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    Sweden
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    Switzerland
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  3. Sun Express emails
  4. Sun Express address
    Yenigöl Mah. Nergiz Sok. ? 84 PK, Muratpa?a, Antalya, TR-07230, Turkey
  5. Sun Express social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2026
  7. View all Sun Express contacts
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