Sun Express

Hello,

My Name is Ros- Marie Ekman and my husband's name is Mikael Norgberg. We are from Finland / Åland. We bought our flight tickets from Sunexpress from the internet without knowing ( NO INFORMATION ABOUT IF THE FLIGHT WOULD BE A CHARTER) if there would be any change about the flight. (From Antalya to Stockholm 04-06-2015, flight: XQ578, Booking cod : NV8839.

I could not read the email which you send only 2 days ago from the flight (because I did not know if the flight time would change because Sunexpress did not inform people when we buy the tickets from the internet) and there is no SMS on my telephone nothing, no information and then we had to go to Danmark instead of Stockholm and then we paid 4098 DKK to go to Stockholm where our tickets were already supposed to be bought for. We had really trouble in the flight.

When we arrived at the airport they said (3 men from the Sunexpress) the plane postponed to 7th of June but they said even it can change later also, no guarantee.

According to the European Law, my insurance company said that SunExpress must pay our flight tickets from Denmark to Stockholm.

I demand the money I spent for our Denmark flight in terms of not being truly informed both buying the tickets and then for the flight process.

I have all the information all the flight tickets and everything with me that I can send you.

Ros-Marie Ekman and Mikael Nordberg email:[protected]@gmail.com