The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Summer Bay Resort, Clermont, Floridaterrible!

When we drove up, it seemed to be a nice location with nice ammenites. However, once we got in our rental house, we were disgusted. It was dirty, rugs were stained, there was mold around the bath and showers. When we woke up in the morning, there were ants in our bathroom. The WORST part of all was, the alarm that is on the doors going out to the pool, were broken. This was unacceptable and unsafe! We had 3 children with us (2, 5 and 7). When we informed the resort, they did NOTHING about it. They wouldn't even move us. They were incredibly rude and had no regard for this safety issue. I'm sure there are nice homes in the resort, but this wasn't the one. The employees, including the manager should be ashamed of the way we were treated!!!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.