The complaint has been investigated and
resolved to the customer's satisfactionResolved Summer Bay Resort, Clermont, Florida — terrible!
resolved to the customer's satisfaction
When we drove up, it seemed to be a nice location with nice ammenites. However, once we got in our rental house, we were disgusted. It was dirty, rugs were stained, there was mold around the bath and showers. When we woke up in the morning, there were ants in our bathroom. The WORST part of all was, the alarm that is on the doors going out to the pool, were broken. This was unacceptable and unsafe! We had 3 children with us (2, 5 and 7). When we informed the resort, they did NOTHING about it. They wouldn't even move us. They were incredibly rude and had no regard for this safety issue. I'm sure there are nice homes in the resort, but this wasn't the one. The employees, including the manager should be ashamed of the way we were treated!!!