Our home had a power surge from lightning that struck our neighbors' transformer and our cable, Internet and phone service went down on 11 Jun. Work orders were put in 12 Jun and everyday after. Today, 19 Jun only the Internet is fixed. It has been none the less frustrating to have to deal with those who serve in Suddenlink's customer service who lack interpersonal skills. Spent 1 hr and 20 min on the phone, just to be hung up on.