Suddenlink Communications — customer service
R
R Hurt
Review updated:
Our home had a power surge from lightning that struck our neighbors' transformer and our cable, Internet and phone service went down on 11 Jun. Work orders were put in 12 Jun and everyday after. Today, 19 Jun only the Internet is fixed. It has been none the less frustrating to have to deal with those who serve in Suddenlink's customer service who lack interpersonal skills. Spent 1 hr and 20 min on the phone, just to be hung up on.
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My account number is [protected]. My calbe has been out since Friday Oct 4, The say they are too busy and to give them time to call me back which I did that has not happened. They did contact me twice and hung up. Then the called me said to make an appointment to call me back which I did. Hen today I got a call said they were too buys to make another date. No human voices at all. I am a senior citizen and ill. This is unreal
My acct number is [protected] My cable has been out since Friday Oct 4...I have called several times they have made appointments to call me back then I get calls say they are too busy. got two calls back they hung up. I am reporting to BBB.. Name is William Chatham in Abilene TX
a verified customer
my mother is 89 yeaars old and has been without a phone for 2 weeks weve had 6 techs out to her house 3 didnt show up and she has a medical alert button and has to have her phone i think this is very sad to do this to an old person that does not deserve this how come suddenlink can not fix her phone yes im pissed off and another tech didnt show up today either
a verified customer
At least they hung up on you. I had a so called supervisor tell me that she wont hang up on me and placed me on hold. She said I could stay on hold till I hung up.
a verified customer
@RBlythe I held 1 hour and 7 mins and got hung up on. Called back and held over an hour again and got hung up on. Now today on the 6th phone call I got someone who transferred me to the wrong place so I hung up. How do you get better service from a company who is your only option for internet out in the rural areas???