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Stratosphere Hotelpayment

Hello,

I stayed at your hotel 26 of September. When we checked in I paid extra for a room with a view of the strip.. We got a room which smelled of marihuana. I called reception and we got another room. Unfortunately this room did not have a view of the strip. I went down to the check in desk and asked for a room with a view of the strip which I paid extra for in accordance with the advice at the first check in.. Unfortunately they told me they could not switch me anymore and instead they would not charge the resort fee and extra payment for the view. After leaving I noticed that my creditcard was billed for these costs.. I hope you can correct this mistake as was told to me at the desk that these costs would not be deducted.

Greetings

Maarten van den Biezenbos
Booking number [protected]

Ma
Oct 01, 2019

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