Menu
Write a review
File a complaint
The Strat Hotel Profile

The Strat Hotel

www.stratospherehotel.com

Learn how the rating is calculated

1.1 1 Review 41 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

The Strat Hotel Complaints Page 3 of 3

ComplaintsBoard
T
10:27 am EDT

The Strat Hotel hotel room

We made reservations, purchased protection plans. We reserved for a king size, when we got there there we were given a 2 queen bed room, we were so tired we said ok . The view out the window was...rooftop, spotlights, and vents that made such a metal rattling sound that we couldn't sleep. I thought I paid for the king. What's the deal? Very unhappy with service. The Statusphere told us if we wanted a king room it would be an extra charge.

Read full review of The Strat Hotel and 2 comments
Hide full review
2 comments
Add a comment
J
J
jacksean2003
thousand oaks, US
Send a message
Mar 19, 2024 3:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

on March 1st the Strat hotel comped me $75 for food. I was told it would show on my credit card but not be billed. I ate at PT'S wings and sports and the bill came to $78.03. As of March 13th it is still on my bill. I left a message regarding this matter and am awaiting a response, thank you

S
S
Sally Martin
Las Vegas, US
Send a message
Jul 01, 2023 5:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was told that I would get my room deposit back within 2 days of leaving the hotel last Sunday the 18 th of June .

I’ve sent a number of emails and not been refunded 247 dollars

Room 22

Level 10 select

Stay 10 th June to the 18 th June

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
The Strat Hotel Category
The Strat Hotel is ranked 137 among 516 companies in the Travel and Vacations category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.