Straight Talk Wireless review: Phone, service

Hi, how r u? Even if nothing is done I want 2 call this company out for what they r. My phone was stolen and I called straight talk customer service and a lady told me that I qualify for a replacement phone( I still have the ticket number# [protected]) She said it would arrive in 7 to 10 business days. When 2 weeks was coming 2 an end I called again, this time I spoke with a man. He informed me that I didn't qualify and that I would have 2 purchase a phone. Wow! ( Horrible Customer Service ) Im a single mom and I can't afford 2 buy a phone nor a minute card and if I was given the right information I could've went with other options that's for me but straight talk never gave me that option. OK, fine, I went with option 2. I will just use another phone company that will provide me with free service( Government Lifeline Service ) I can't use that service because straight talk will only unlock my phone if I had service with them for a year even though this is my phone that I bought with my money?. That is blackmail and the fact that this company has made it legal disgust me. Straight talk is a horrible company. All they gave me was false information, the run-a-rounds and now a phone that I purchased but can't be used because I no longer need their service, what a joke. Furthermore, your customer service representive staff is horrible. I no longer want 2 have anything 2 do with straight talk and to avoid mg friends experiencing the same thing I will be informing them not 2 waste their time. I started off loving Straight talk but somewhere along the way they valued customers service less and less and because of that I never want 2 deal with Straight talk again. Thank u for listening