Straight Talk Wireless
reviews and complaints

Their website will not allow me to remove my credit card unless I place a new credit card this is a violation to consumer law. I asked three customer agents to remove the auto pay and card and they said they did but they charged my card for a whole year which was an unauthorized charge. Here the the agents:

Straight talk ID 511429 Richard [protected] Jelsa

From: [protected]@straighttalkmail.com

Subject: Your STRAIGHT TALK transaction summary

Date: March 22, 2023 at 1:16:20 PM PDT

To: [protected]@gmail.com

Thank you for your business! You have successfully cancelled your Auto-Refill Enrollment!

 

Transaction Summary

 

 Phone Number: [protected]

 Last Day of Service: 03/23/2023

 Auto-Refill: NO

 Plan: Unlimited

 

Then next day

Straight Talk Phone/CableLaurie D...0819$547.34

Phone/CableLaurie D...0819$547.34

[protected], FL 33178 USA [protected]

Merchant Website Purchased: Thu, Mar 23, 2023

From: [protected]@gmail.com

Subject: Media Feedback

Date: March 23, 2023 at 1:28:15 PM PDT

To: [protected]@tracfone.com

Hello. I will be notifying our media department in regards to the following:

Customer Service Agent ID 511429 informed me that my auto repayment and credit card was removed yesterday and that today I could qualify for a 30 day service plan for the Verizon migration. Today I was charged on my old credit card - someone added back the credit card and Richard ID #510345 put in a refund for the fraudulent charge. Now I am on the phone with Customer Service Agent ID 517338 Jelsa and I am letting her know what I was promised the 30 day service plan for the Verizon migration. Now Jesla Customer Service Agent ID 517338 has informed me that there has not been a refund initiated as I was told by Richard Striaght Talk representative ID 510345. And that Jelsa will now be transferring me to a representative that can initiate a refund of the fraudulent charge. Jesla Customer Service Agent ID 517338 let me know that Straight Talk is only giving a SIMM card but as I informed her and as the website states a free service plan is promised.

From: [protected]@gmail.com

Subject: Media Feedback

Date: March 23, 2023 at 1:28:15 PM PDT

To: [protected]@tracfone.com

Hello. I will be notifying our media department in regards to the following:

Customer Service Agent ID 511429 informed me that my auto repayment and credit card was removed yesterday and that today I could qualify for a 30 day service plan for the Verizon migration. Today I was charged on my old credit card - someone added back the credit card and Richard ID #510345 put in a refund for the fraudulent charge. Now I am on the phone with Customer Service Agent ID 517338 Jelsa and I am letting her know what I was promised the 30 day service plan for the Verizon migration. Now Jesla Customer Service Agent ID 517338 has informed me that there has not been a refund initiated as I was told by Richard Striaght Talk representative ID 510345. And that Jelsa will now be transferring me to a representative that can initiate a refund of the fraudulent charge. Jesla Customer Service Agent ID 517338 let me know that Straight Talk is only giving a SIMM card but as I informed her and as the website states a free service plan is promised.

From: [protected]@straighttalkmail.com

Subject: Your STRAIGHT TALK transaction summary

Date: March 22, 2023 at 1:16:20 PM PDT

To: [protected]@gmail.com

Thank you for your business! You have successfully cancelled your Auto-Refill Enrollment! Transaction Summary

Phone Number: [protected] Last Day of Service: 03/23/2023 Auto-Refill: NO Plan: Unlimited

 This comes up on my account.

Great news! Straight Talk is now part of the Verizon family.

You can enjoy the Verizon network just by switching your SIM. We want to offer you a FREE VoLTE Verizon SIM plus a FREE service plan offer once you activate your NEW SIM – Free service plan value to be determined based on your current Service plan.

To get your FREE SIM, click here. Then, enter your phone number.

If you have any questions, please call us at [protected]. California residents call [protected].

They don't honor their promise.

I attempted to switch my service to Straight Talk. After 24 hours of not having service and trying to figure out what was wrong, I was finally told my old service provider is not compatible with their service. You'd think someone would have told me that after the many times they asked who my carrier was.

Now that we have the issue at hand, the only resolution was to go back to my old carrier. Day two, I call straight talk, request to cancel the service and get a refund. The rep proceeded to cancel my service and told me, as soon as she hits cancel the line will not work. Fine. Service was canceled she told me I could now contact my old carrier and port back.

I called my carrier and was advised I needed an account and pin. Which I wasn't given. I was just told "all set, you can go" they called straight talk so we could move forward and this is where it go ugly. After going in circles with both my carrier rep and myself trying to tell her what the issue was, she kept saying I have to follow protocol. She was trying to send me a code the the phone with the service they shut off. She wouldn't reactivate the line so I could get the code and just kept saying if I can't send you the code there is nothing I can do. I said "please turn the service back on so I can get the code" she refused. I have never had a company try so hard to keep a number that wasn't theirs to begin with. I've had the number 10 years and I don't want to change it due to a straight talk error, but their shotty customer service and no escalations process makes this a terrible company! I requested a manager and was told, "I'm sorry, we can't transfer you to our manager" I asked for a callback and was told " I'm sorry, we don't do complaints" ARE YOU SERIOUS! Is this company in America? Who doesn't have a complaints department? So I paid for more service to get the code I needed, contacted my carrier back only to be told Straight Talk had locked my number and wouldn't release it even after I paid to get the service restored to get the code to cancel.

This hasn't been resolved. They just simply hung up, I still don't have my number and they could care less when I said I was going to file a complaint. I can see why, they have so many and consumers just keep using their service. There is no consequence to them treating their customers this way and making them pay for things and not deliver. Of course I am going to do a charge back through my bank, but I shouldn't have to. I feel like they bullied me out of my lunch money and still took my bookbag.

I have been a very supportive and longtime customer of straight talk 4 half years. I have recommended and also been very high spoken of the service they have. I live in a rural part of East Tenn. An fortunately straight talk is the only service I able to get. I was a EBB CUSTOMER BEFORE IT BECAME ACP and my service has always been with straight talk. I have always renewed my service agreement on time however on Feb 09 2023 my service was disconnected saying I never renewed it. Wrong I did. Then I called CS to find out what was going on 3 times and was hung up on all 3 times the 4th and 5th call I requested a supervisor an was told "I'm a supervisor and I can help you" only to be hung up on yet again both times. The 6th call I spoke to a female foreign accent support agent who called me a liar, argued with me for 36 min then told me I had to call back tomorrow. They were now closed. The next day at 8:43 am est time I made a call #7 and choose to have a call back due to high call volume that call was never return nor was call #8, #9 & #10. Call #11 I did finally get to speak to a live support staff who told me they needed to transfer my call to the ACP dept. After transfer I was told I needed to reapply and my phone service would be place back exactly as it was. So the agent did a walk through reapply with me. The next day I have 0 phone service so call # 12 was made this time I spoke to a guy who was very eager to help after explaining the details he walk me through reapplying again. And promised my service would be placed back as I was told both verbally and electronically (see attachment photo) by this time it was closing time again and was disconnected . Day #4 & Call #13 I speak to someone else who said I was approved (attachment #2) and my service was restored but only with 10gb data which was not my original package nor what I was told I would stay at for being a customer see attachment #4 needless to say here it is now March 16, my service is still messed up a total of 38 days 2 new phone number changes and 59 phone calls later my service is still not correct nor am I receiving 2gb data speed on the current plan or the unlimited as I was told I would stay on. I feel I need to go ahead file a complaint with the FCC plus file a lawsuit against straight talk since the matter has only gotten worse rather then better and still do not have the plan I was told I would get back. Not including the refund for the cost of the phone I had to pay to go buy a new phone to use with the service

Purchased a sim card last year for my daughter. We r trying to finally connect it. It says active before may 2024. They hung up on us 3 times. They refuse to transfer us to a manager. They said they are not aloud to. They also said the sim card will not work. Because they are on Verizon network now. They will not replace my sim card. I have to purchase another one. They should replace it. All they do is repeat them self saying mmm yes I'm sorry for the inconvenience blah blah and then hung up.

Andrea [protected] Im being told by qlink there is still restriction on my phone and I cant transfer my number to them. Straight Talk says they successfully unlocked my phone and are now trying to make me buy minutes in order to get a pin number. Ive had a huge Heart Attack and can no longer work, that is why Im switching. I do not have an extra ten to buy minutes and Straight Talk is trying to force me to do so. Im sure somewhere down the road that is totally illegal. I am also sure Straight Talk has the power to put a few minutes on my phone to send me my pin via text. If not, they should have the capability of sending it Email. Straight Talk keeps saying there are no restrictions, however when I put the qlonk sim in, it comes up Invalid Sim. Im furious and will contact my buddy thats a Congressman to see how legal it is for a company to force me to buy minutes to clear op my service with them. There has got to be a law somewhere through whatever FFC, whatever the phone one is called. I will find out, as I am now on a mission. In the meantime please remove whatever restrictions are on my phone.

Just recently my phone galaxy A02s and my boyfriends phone galaxy A01s is losing network which causes our our phones to be useless. It will say no registered network and so all service is lost. I've tried many tricks like Removing Sim card, reseting network settings, taking Sim out n back in numerous times and it works but only for like a minute. I do not understand ihad never had issues before.

Yes I have the ACP Benefit and every month Straight Talk deactivates my phone service saying my bill is past due. I don't have a bill with Straight Talk because I get my ACP Benefit. When I call to talk to Straight Talk about the issue I have to wait on hold forever or they will transfer me and hang up on me. I call back and the same thing. When they do answer and are very hateful and rude. I can hardly understand what they are telling me because of the chickens in the background I have never dealt with such a disrespectful company before in my life till Straight Talk.

Back in August I purchased a Straight Talk phone a Samsung Galaxy A02s from the local Walmart where I live and I had have and still having issues with the device. I call Straight Talk and explain to them the issues with the phone and that it's their device that they need to stand behind their word and replace the item. Well I get cussed out yelled at disrespected,hung up on and called mean ugly names.

They have done tried to troubleshoot my phone using the same method every time to fix my phone I know it's been over a 100 times and the issue isn't resolved. Because of my device not working them deactivating my service I have failed 2 classes because am going to school online at University of Phoenix.

I missed my grandson being bored because my Son couldn't get into touch with me because of either the device or issue with service. Am coming to you directly to please help me resolve this issue.

I will also be filing a lawsuit against Straight Talk as well.

I want every dime back I gave the most disrespectful company in the world. I have been a customer for over 10 years and this is how they so their respect.

I will be suing like I mentioned. The stole my reward points, money off my debit and fiance debit card. I know for a fact before I got Approved for the ACP Benefit I spent way over $4000 dollars in the past 4 years

Back on Dec 13, 2022
December 13, 2022 and is currently Completed.
Order updates
Wednesday 14th of December 2022, 06:00am
Samsung Galaxy S20 FE 5G (N-2-SA-G781U-CP-BL) x 1 shipped
via FedEx on December 14, 2022 with tracking
number [protected]. Received on Dec 16th

When I finally received the device, it was a device that was previously unlocked on the T-Mobile Network, When I ordered this particular device, it was a Samsung device I , locked to the Verizon Network, due to the fact that the area i'm currently in, unlocked devices dont work. It took them a while for me to get an air bill so i can send the device back to the ware house. I tried asking for a refund, well within the 30 day limitation, which I was denied a refund, saying that I would have to have the device in hand, which it was in their warehouse on Jan 04, 2023. After I been calling, and calling, then been telling me 3 to 7 business days, 3 to 5 business days, been getting told this for the past 3 months, Finally after a month of Straight Talk Bs'n, they finally tell me that there are no more of my devices instock. I told them, ill take any samsung device, as long as its a verizon based device, and its a 5g fone. They kept on giving me the run around, saying another 3-5 business days, and I would have my device, and here it is, march 4th, 2023, still no device, I physically haven't had this device in my possession since 12/16/2022, well over 3 1/2 months, their famous line, oh, im sorry, I do understand where you are coming from. For alot of folks, like myself, I work from my smart phone, and loosing out on alot of opportunities because of this inconvenience

2/28/2023 from 9:00 -11:34 mark pitre [protected]

will speak to some one about what i can do to recoop moneies i will have to spend to get new phone and new service because straight talk is a joke.

this morning i call to see if i was on the refill plan . so ask lady to remove me and when i needed to pay bill. she said it expire 3/2/2023. after i hung up with her i call lowes and than could not make call text or any. so i went online to speak to someone and she said i have to call from another phone. drove to a friend house and called and the guy (full of ...) will say call got disconnected after sending me through a bunch of ... so i called back and this lady could not trouble shoot so she after bs said i will connect you to tech. phone hang up. still no service, no call back, no any thing. what kind of buisness is this? 4 people no result. i am pissed. no phone till i get some money to buy one. i am PISSED HIGHLY. this company is . will also be file with bbb as well

Do not work with this company it's a scam. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. Their website claimed my transaction didn't go through even though my credit card was charged. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. So I'm out money with no phone or service and thus far no solution offered.

i ordered two phones only one was sent, i have asked for refund they wont refund my money cause it still says pending after a week waiting for a tracking number, no one helps all they dol is read off a prepared prompt. i am telling you that they are no good, they are so horrible, they kept my money refused to refund til i wait on their time to get their phone.i wanted the phone but they cant give me a tracking number then they are basically holding me hostage to this because they wont refund me, the service already is horrible and i am a new customer horrible, non caring theivery and unattentive cold customer service.

I have been on the phone with straighttalk for the past 2 days after purchasing data add on that was never put on my phone. I was told to have my data added on to my account I have to now buy a new sim card and wait for that. They refused to just refund my money. Pretty sure its against the FTC regulations to sell something over the internet that you cannot provide to the customer. I am fed up with straighttalk at this point so I requested that all my phones be unlocked. They were all purchased from Wal-Mart and paid for outright. They are mine. I was not notified when I purchased the phones that they could not be unlocked until after 1 year. Should they not have to notify you that just because you are buying something, its clearly not yours?

I cancelled my straight talk on 12/19/2022 and you still took money out of my account of 50.25 on 12/20/2022 and I did not have straight talk any longer, I been trying to get my money back and every time I have called I get a different answer one says I get a refund in 5-7 days he gave me a ticket number [protected], well then I get a email to say call, so again I called and she said oh no you don't get a refund because your bank, got the money, but this is the letter answer I got from the bank, it says as of this date provisional credit of 50.25 will be charged back against your account. And one of your people said I was already credited by the bank, I am tired of getting different answers every time I have called all I am asking is to get my money back for a service I did not receive, on the one photo is the ime number of my old phone, and one of your people asked for the last 4 numbers on the card to be charged back to, so why did he ask for that is there was no way I am getting a refund? My name is darla pettis

I have had straight talk for years. I decided to upgrade my phone and buy one from their website bc the pastime I bought a new phone from Walmart for straight talk, it was a Version and not ATT. It was a mess and didn't want to deal with it again. I tried to activate the phone and that same error I got last time kept popping up. UGH!

So I called customer service and spent multiple hrs on the phone with multiple agents that literally lie to saying they have it fixed and they will call you back. They NEVER call back. They acted condescending on the phone when I called them back, and 2 agents actually said I was dumb for buying the wrong phone. They refuse to give you a supervisor, every single one refused and hung up! I was transferred to trace phone and was treated the exact same way! Absolutely ridiculous!

To top it all off, they make it impossible to get a refund from straight talk. If I had bought the phone from Walmart I could take it back, but since I bought the phone from them directly I'm just screwed!

A. I spoke to ST prior to paying for and switching to new provider about transferability of phone and phone number.

B. I have met all of the requirements to enable me to do this and my account was current.

C. My phone use was terminated on Friday the 3rd and I still haven't received the unlock code to make my new sim card work.

D. This has been a nightmare and caused my health issues to be exasperated and I have no way to contact my physician.

E. I have been a faithful customer for almost 7 years and decided to switch because of their lack of customer service and their services offered no longer fit my needs.

F. I was told by ST that this process once I received my new sim card would take no more than an hour without use of my phone.

I have never had any problems with this service till now. I was on the automated service which came out of my account. Well the date keeps changing and it was set up to come out on the 2nd. Well I don't get paid till the 3rd. I was told I could get 7 days for 10 dollars or I could use my reward points. I used. My points and it stayed on until today to the 4th. I didn't know what happened. I called several times and told they would call me back but they didn't.

I have spent the last two weeks with the Straight Talk team, attempting to upgrade my landline phone modem(wireless home phone base station. Multiple times of turning off the modem to turning the modem back on, calling the phone, etc. The Straight Talk team is not trained to handle the issues, and the team are from other countries, with a slight language barrier.

Through multiple contacts, speaking with different people at different technical levels at Straight Talk, they are still unable to resolve the issue of me being unable to make a phone call out to someone.

The people will tell you they are going to work to correct the problem, and say they will work on it and call you back and they don't or when they call you back, it is a totally different person that wants you to start all over from the beginning, like they have no clue about what the issue is...just poor service...My relationship with Straight Talk ends today.

Deborah Parker [protected] about Landline #[protected]

I suspended my service with straight talk and requested to take my phone number to my new cell phone service provider.

Straight talk has not suspended my service, billed me for my prepaid monthly fee and is not willing to let me have my cell phone number transferred to my new service.

I have sent in a claim with the Attorney Generals office in MN. (Keith Ellison's office)

I need this issue resolved this week.

I am unable to use my cell phone, people are unable to locate me, all of my accounts are tied to my old cell phone number which I have had for over 20 years.

Straight Talk has horrible customer service! Do not get a Straight Talk phone. They are liars. You are on the phone with customer service for hours and they give you fake transaction ID#'s. Then when you call back they claim no knowledge. Stay away from Straight Talk!

Called on Dec. 6 given order # [protected] for SIM card and will take 3 - 5 business days, Dec. 19 call and was told SIM card was sent out, but unable to track, Dec. 23 call and was told SIM card was sent out, but unable to track, Dec. 28 call and was told due to supplies the SIM card had not been sent out yet and will receive a call with an update, Jan. 10 talked to supervisor Neal and requested a refund of service for one month due to now being told they did not send out the SIM card because it was an outside phone! After 4 previous calls I am just now getting told this. Was given transaction ID#[protected] for one month refund and the refunds are real time so just depends on how fast the bank will process the refund. Jan 26. call and talk to supervisor Anna and now being told there is no transaction ID# [protected] in the system and the refund was already processed. There is no refund on the account and no refund back to the card. They are liars. WARNING! DO NOT USE STRAIGHT TALK!