The complaint has been investigated and
resolved to the customer's satisfactionResolved Stopzilla — Free version is a scam
resolved to the customer's satisfaction
Not to long ago I download the free version of Stopzilla in order to take care of certain problems I was having with my computer. The advertisement said it took care of all spyware, adware and malware that was on your computer. At the time I didn't have the money to buy a well known program like spyware doctor (which I have now)
After taking about 20mins to download and to set up, I started it and after 5mins of scanning It said it found 10 "infections".
But when I hit the remove button surprise surprise it said I had to download the full version in order to remove the problems from my computer. And this was only the first part of the shenanigans that followed.
When I went to the add/remove program in order to delete from my computer after about 10secs of running the program a message pop up saying "stopzilla has stop the program and is unable to continue." or something more or less to that nature. So the program itself was preventing me from deleting it. So I restarted my computer and noticed it was taking a long time to load up and what turned out to be the problem... Stopzilla was trying to load up at the same time as everything else and it ended up crashing the computer 6 times before it loaded fully and gave my the same message "to download the full version in order to take care of the problems"
So I called the company at 1.877.877.9944 and they told me the problem was it didn't download all the files. The only way they could think of to solve my problem was to buy the full program (um... no I wasn't about to do that) or use this link they would send me in order to help delete it. So I look up the link and ended up finding other people had used it and all was saying the same thing. The link was bad and it only deleted parts of the programs which ended up causing the computer to blue screen or just out right crash.
So what i ended up have to do was have a friend completely reformat my computer in order to take care and fully deleted the program from my computer. So do yourself a favor and spend the $30 on Spyware Doctor and save yourself all the problems.
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