Stop & Shop
reviews and complaints

I just got home and was unpacking my groceries. I wanted to get to the already cooked shrimp (hungry). These are the ones that were on display.

I mixed up cocktail sauce, of which the ingredients I bought from you...bit in to one and they were soft and slimy. I got this after having to go back to the seafood counter because, even after paging someone, no one was there to assist.

I love shopping at your store but this makes me wonder.

I paid $13.88 for the shrimp and want a credit/refund.

Thanks.

Mick Ruggiero

I lost all of my clipped coupons on the app suddenly a couple of days ago. I called to try to fix the problem and they were no help at all. They wanted me to give them the specific coupons that disappeared. How could I possibly know that? there were 50 or more coupons that vanished. I am done shopping at your stores. It seems very dishonest that these coupons all just disappear. There was free items there as well. I will go to shoprite from now on, good riddance.

First of all, I wanted to say that I am a loyal employee for over 10 years and usually shop at stop n shop even though most of the employees and managers are very rude and unprofessional at the Central Ave location in Jersey City. Most of the time I let it go but this specific time yesterday was the worst experience ever shopping at this store. The cashier did not know what she was doing with the coupons so she called a manager without even letting me finish putting the items up. So the manager comes and starts scanning coupons and gets frustrated and says I don't have patience for this to the cashier loudly in front of me. Talk about Poor Customer Service. After the transaction was over I asked the cashier for the Managers name which was Mya. Not sure of the spelling.
Anyways Mya, the Manager at the time yells at me loudly "where are the items" and gave an attitude to top it off. Meanwhile I was still putting the rest of my items up to be scanned. She didn't have no patience and kept talking negatively so I said to her that she needs to have patience working there and that is her job to provide good customer service. She continues to mumble stuff and then looked at the coupon, threw it on the counter and said I can't use it without reading it carefully. I was able to use it but she just didn't want to look into it and was getting frustrated. Please look into it because they she needs better training into helping customers and not talking bad about them especially in their face. She provided poor customer service and that makes the store look bad overall. I don't want to have to not come here anymore because of this. Then she and other employees were saying inappropriate things to defend her without even knowing the issue, so I'm being attacked verbally by the cashier, manager and other nosey co workers. This is not professional at all and the employees need more training on how to give good quality customer service if they care about working there. You can imagine how I felt while I was there. Now I don't know if I want to continue shopping there because I will feel uncomfortable shopping there knowing that they will be talking about it every time they see me. I want to continue shopping there but the employees need a meeting or something on how to treat their customers with respect and have patience while working. Please look into this issue and try to resolve it, because I really don't want to have to shop elsewhere. Again, I am a loyal customer and want to continue to be. Thank you for your time.

Yesterday (11/6/20), I shopped at store # 443 in Attleboro, MA and a large display of apples had the signs posted as tote apples as $. 99 ! I checked to see if this was a pound, but all signs were 99 cents. Since that was a great buy I bought two. When I looked at my receipt it cost me over $5 per bag! This was still a good price but I wouldn't have bought two if I had known. Please have these signs corrected. I checked today and was the same. Thank you.#22******5893.

I was in your store I guess your receipt says 10/24/20 at store #8 at 3:25pm
Is there something wrong with you employees? I don not want your employees harrassing me to be dee. I has two denise harrass assault shoot me and one of there ex-husband raped me and put it and tape. I fully expect this behavior to stop. I am not interested in there violet insulin drugging family.

I was harassed at your whitman massachusetts store by a women who identified her name as sheila she kept following me around strode from. 1035 on harassing me to hurry. She made me cry and when I told her I had a disability. She laughed at me. I have it recorded. How can someone be so mean. I forgot hot chocolate and asked her to get it for me. She ignored me. As I was approaching the line she said you better get in line now we are closed this was 1050. There were other people still shopping. I am sitting in my vehicle so distraught. Not right she s should not have a job and treat people badly and get away with it. The other workers are so nice. You don't need someone like that. Mimic my disability. That's teri me. I could sue her

Hello I want to start off by saying I am a very loyal customer of store number 0018 freeport street stop and shop, on Wednesday 9/3/2020 I was shopping with my children at this store, and I happened to look over and hear one of your store assistant managers by the name of shawn not really sure how to spell his last name but... Killaleese talking with someone else about snorting coke, and still snorting coke, also I want to mention my children had to hear this disgusting talk. So he goes on to talk about how he got locked up in Mexico he was using a lot of nasty profanity that me and my children had to overhear, I don't want you guys to loose me as a very loyal customer that I have been for over ten years now due to this it was very very unprofessional for anyone let alone the assistant store manager to be talking this way in the work place, I want to shop not hear this very unpleasant talk me and my children had to endure please look into this situation it would be greatly appreciated thanks.

Why have they stopped using the cardboard tray to hold the bottles.
Now they are shrink wrapped the bottles fall out . I have had them fall out in the street, in my car, in my driveway and numerous other spots. It is much more difficult way to carry the water. Please go back to the cardboard tray.
Please acknowledge my complaint. Thank you
Dorothy Megill