Stearns & Foster’s earns a 2.7-star rating from 0 reviews and 50 complaints, showing that the majority of luxury mattress buyers are somewhat satisfied with their sleep quality.
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Defective, sagging, poor customer service
Purchased a S&F King Mattress in 2006. Paid almost $2, 500. "Holes/sagging" from early on - within first year. Once you get stuck in it, can't roll out. Caused considerable back pain as well. Contacted store - Art Van who sent someone out to review. Sagging was only 3/4"; not enough to merit a response. Filed a claim with Sealy/S&F in 2007 --- poor, poor, unresponsive customer service. Non answered phone calls, terrible web claim management. The sagging has just become worse and worse, as well as the associated chronic back pain. It is unreasonable that for the warranty to be considered, sagging must exceed 1 1/2" --- AND THIS IS UNDER NO LOAD. Our bed sags much, much more when laying on it. How can they measure the performance UNDER NO LOAD, or without any weight on it? Finally got an independent claims agent out to the house last week -- 3 years later! Sagging measured only 1" (without load), claim has been denied by S&F. Next options? Throw the bed away and flush $2, 500 away. Prior to this, had great luck with Sealy beds for past 30 years. This is not a company that I want to do business with in the future. Sad that there is no recourse, and that we must shell-out more cash for a new product. Any recommendations on additional options to get retribution? Hiring an attorney seems senseless from a time and money perspective. What is a consumer to do?
The complaint has been investigated and resolved to the customer’s satisfaction.
Worst Mattress Ever
We paid over $4K for a top of the line Stearns & Foster. Within 6 months a noticeable dip started to form on my side. I only weigh 190 pounds spread out over 6'. The mattress can not be flipped or rotated like most innerspring mattresses because the euro style pillowtop is only on one side, the bottom side is hard as all get out. By 12 months the dip was permanent at about 2", and now, just 4 years since purchase, the dip remains at 4&1/2" deep. NEVER AGAIN Stearns & Foster. You'll also notice the lack of a customer comments area on their website, presumably because there are lots of other folks like us here who would leave negative comments where prospective buyers could see how lousy and overpriced their mattresses are. I did get some satisfaction a few months ago when one of my co-workers mentioned his intent to purchase a Stearns & Foster mattress, but after I spoke with him he ended up buying a Dream Sleeper mattress through the Ayres Hotel chain.
The complaint has been investigated and resolved to the customer’s satisfaction.
sagging
After purchasing the complete Stearns and foster king size mattress set, I noticed that ist had began to sag on one side. i contacted the store I purchased it from and voiced a complaint. I was told by Ms. Valerie and others at the corporate office, and the warranty office that there will be an additional charge of $99.00 for replacement after they come out...
Read full review of Stearns & FosterSagging Mattress
I purchased a Stearns & Foster mattress/boxspring several months ago. Soon after receipt, I contacted Macy's due to the mattress sagging & was told "it wan't sagging enough". Some time has gone by and the more I think about it, the angrier I get. I spent a lot of money and I am very unhappy. The mattress is still sagging & I am very uncomfortable. I wake up every morning with back pain that I never had before. I would appreciate someone taking the time to contact me @ [protected] or [protected]@yahoo.com so that something can be done. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad Mattress
I purchased a new Stearns and Foster mattress through the Mattress King in Jonesboro. It was delivered in a muddy pickup truck and brought into our new home by a kid in greasy boots and jeans, which got onto our new carpet. We were nice, because the kid was young and didn't know any better, just doing his job. He delivered two new mattresses to our home that night. The one for our master bedroom looked great but after one sleepless night, we knew immediately that there was a problem. On my side of the bed was a big hole that my body sunk down into. We called the store the next day and they sent out another kid with a stick that he laid across the bed that "proved to us" that nothing was wrong with our bed. He told us we could just turn our mattress a quarter turn which would probably make it feel better! We said we wanted to return it. He said not possible because we had slept on it and we didn't purchase the special cover in the store that allows you to return it. Conveniently in the store, they asked us if we wanted to purchase the SPECIAL cove for our mattress but failed to tell us that if we didn't our warrantly was void. Something is wrong here. Stearns and Foster may be a good company and if they are `they need to disassociate with Mattress King. I will NEVER purchase another Stearns and Foster. It will cost you greatly to walk into the Mattress King and make a purchase.
The complaint has been investigated and resolved to the customer’s satisfaction.
we bought the ridiculous cover too... and I definitely think they reuse/ redeliver the mattresses. When we received our "new" stearns and foster matress I noted that my side was much more soft than my husbands side. as you roll across the bed you feel like you are going up hill and when I get to my husbands side it it is much firmer. Of course we have to have a 1.5" depression for it to be called "DEFECTIVE" it has been 5 months and it has a 3/4" Depression... this is ridiculous.
We bought two queen sterns and foster mattresses from the sleep center in destin florida. We were smart enough to buy the ridiculous cover for the bed so we could keep the warranty, what do they do re sale these mattresses? Something doesn't smell right with this company, I have NEVER been so disappointed in the quality . I bought the best sterns and foster mattresses this place had to offer.
when I turned in a complaint the gentleman said he would send someone out the next day, well he did but they already had made up their mind before the visit, the company that is, the guys who came out brought a measuring device and gently touched the bed with the measuring device, so as not to make it look as bad as it actually is, what a joke, of course if you put a feather on the bed its not going to dent it, come on people, is this the best you have? Most elementary, give the public credit for more than that! This may work for a minute part of society but the majority of us are not that easily fooled. we are baby boomers well educated and street smart.
Get your act together sterns and foster or your customers will take you down, word of mouth is
VERY powerful, we are retired, we have the time!
We paid $4, 467, 00 for two queen mattresses oh yes and bought the save all mattress cover for both beds add another $150.00
Our advise is to never buy STERNS AND FOSTER, THEY ARE OVER RATED, SUB QUALITY AND OVER PRICED. I WOULD RATHER HAVE ONE OF THOSE BEDS IN A BOX, LOL
We too purchased a S&F and within 4 months we have a hump in the middle and two holes to sleep in! WE purchased this from Art Van in Howell MI --- just an awful experience with the service department. As I read here I now know why this service person that was here today is only getting the brunt of what is truly going on here. I have tried to contact S&F --- no email address --- and waited on the phone --- without sucess. Paid 2, 200 for this idem --- and by the looks even if they replace it --- it still won't solve the problem. Whatever happened to customer service? Shame on STERNS & FOSTER!
We bought a top of the line extra firm Stearns and Foster mattress from Art Van Furniture in Michigan. Within months of the purchase it created two massive sink holes where we sleep. It was a King Size mattress and it cost $2400, plus the foundation. Art Van has sent their guys out twice with the string measurement across the mattress to show you that there is nothing wrong, each time saying if it was just a 1/4" more or a half inch more sink they could do somnething about it. They also said you needed more slats under the bed and other excuses but it is newer bedroom set with a steel frame and the slats that came with the set. A standard setup not modified in any way. Well aching backs and bad sleep after spending almost $3000 in total is a crime. I am disappointed with Art Van and I will never by another Sealy product!
I hate this mattress. My husband says NOT to complain but I will definitely complain tomorrow after reading all this! Same problem even after the store I bought it from exchanged it! They were nice but it has been about 10 months and I hate sleeping on our bed after spending $2300!
We had the same experience. What a waste. We are now considering a law suite for the physical damage this product has caused.
I have been sleeping on a S&F mattress for the past 2.5 years and the past 6 months I noticed that two wholes with a lump in the middle was being formed. My husband and I are having back pains because the mattress doesn't support our spinesanymore. Awful purchase, $2, 300 spent for a two year worth mattress. It was supposed to last at least 10 years! I strongly disencourage people to purchase this brand.
I have to agree. We are requesting our third replacement on our S&F set. We purchased the ambassador in 09.2004. we had to have it replaced in 03.2005. We then had the same problem and were told the Ambassador was discontinued so we added another lump sum of money and upgraded to the Silver Edition 02.2007. Guess what! Same problem except now the retailer we purchased from is no longer in business. Will not EVER purchase another S&F.
We too spent $2500 on a Stearns and Foster. DON'T DO IT! Giant lump in the middle and no satisfaction from Mattress Firm or S&F. FYI Sealy is the owner of S&F now. I wouldn't buy a Sealy either.
My husband and I also purchased a top of the line Sterns and Foster set. Three thousand dollars later we are
sleeping in our own separate sagging holes.
Defective mattress
From June through October I have tried to get Stearns and Foster to honor their mattress warranty. After 5 months of use the pillow top material has shifted toward the center of the mattress resulting in "crowning" (Stearns and Foster words). The effect is that you feel like your laying on an incline and rolling out of the bed. S&F suggested that we lay in the center of the bed when reading or watching TV( we do neither of these). In effect this response by S&F is an admission that there is a problem with the mattress but this defect is not something they choose to acknowledge under their warranty. The mattress has since been discarded and replaced with another brand.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought my Stearns and Foster mattress a little over 2 years ago but have been having problems with it almost from the start. I weigh 120 lbs and there has been an indentation in my mattress which started to form several months after purchasing it. I wake up everyday with backaches and mattress covers have not helped. I mistakenly pulled off the tags so have no hope of ever getting any money back. I plan to throw it out.
In 2006 my mother passed away. She swore by her Sternsand Foster matress, by the way she had it for twenty years. I bought my matress set four years ago, and let me tell you it was a big mistake. My mom was over two hundred pounds and never had any problems with her matress. I weigh onehundred and twentyseven pounds, and I am sleeping on the BUMPY ROAD TO WHEREVER. This is a dissgrase. When did you start selling inferior products? When people spend extra to have a name thats superior to other and get crap its seems to me that it's a fraud. I will never again praise your product, and I will inform anyone who will listen that you sell CRAP.
Most horrible mattress!
We bought a top of the line Stearns & Foster Mattress with the expectation that it would last at least 10 years or more. After only 2 years, the sagging in the mattress makes it almost unbearable to sleep on. Both of us wake up stiff, sore and feeling like we got no sleep. The warranty is void because it is stained due to my son (who is a baby). I just want to let anyone who is considering an expensive mattress from Stearns and Foster... save your money. Do not buy this mattress. It will be sag after only a few years and the company will not stand behind it. The mattress we had before lasted us 10 years and I think we paid $ 700 for it. We feel violated by this company and are out mattress shopping again.
Yep this is a turd company. Within 7 months almost 1.5inch sag. Once it hit that in 2 places sent them pics. Noticed the mattress had 2 weird light yellow stains from where no one slept AND has a protective cover on it. I am confident they put things in bedding to automatically turn a couple spots stained so as not to honor anything. Trash company
Agree, WORST MATTRESS EVER for the money! I am having the same issue with my expensive Stearns & Foster. I'm 150 lbs. and the only one who sleeps on it, yet it is sagging where it should have more support! I wake up hurting all over. I've had it two years now and can't imagine going through a warranty process. I'm sure they would find some reason not to honor it. Anyway, thanks for posting this. It makes me realize I'm not crazy LOL
We are on our second Sterns & Foster and it is worse than the first one! They replaced the first one and within a month the second set started the same thing..sagging! We reported the problems and they sent another person to inspect it and was told it wasn't quite to the replacing point. So, we're stuck with an awful bed that we paid about $2, 100 for. We've gotten to the point where we move to another bedroom during the night due to the pain caused by the sinking bed. We can not get any help from the store we bought it from. No help from the company nor the store who sold us the bed. Bad, bad bad! Stay far away from Sterns and Foster.
I purchased a stearns &Foster EstateEmily Rose FM Mattress king Prime from Mattress Firm paid 2, 799.99 plus tax & delivery from Mattress Firm on2/8/15. I slept on it about 1 to 1 1/2 years and it was sagging very bad on both sides, went down to mattress Firm and complained and was told that they had quit handling Stearns & Foster, that I would have to file my on complaint to the manufacture company but if it wasn’t sinking 2 inches I was wasting my time. Therefore I have continued to sleep on it 6 months at a time as we have 2 homes and spend time equally. I have put foam pads on it to try to get some relief . Gave up today, went back to Mattress Firm and was telling the salesman about what I was going through and he said, have you rotated it 1/4 turn once a week for the first three months to break it in equally for the first 3 months, which is the craziest thing I have ever heard of, he said either that or walk all over the mattress every morning with feet together which would break it in all over. I am 83 years old and purchased the mattress to sleep on, not to try and walk on it all over daily to have it broke down all over. So long Stearns & Foster never again will I own one. George Speaks Austin, Texas
Our is a top of the line S & F, 9 months old and 3/4" sag, we turn the mattress. A tech just left our home, we have 3/4" sagging areas..in nine months. No stains ours look brand new. I have a plan and we will get S & F and Haverty's, add about 500 pounds to each side of the bed for a month, have them come back, get a new mattress, repeat the process over and over until they give me my money back, maybe after 4 or 5 mattreses they will give in. Fight fire witrh fire, and teach the reatialer and the prodcut producer a lesson.
We bought the S&F Bonne Nuit in 2003 and just are starting to shop for a new mattress. It has begun to sag, but nothing bad. It is easily the best money we have ever spent on a mattess. My wife has even commented that we need to get the same thing. Just wanted to provide feedback that they are not all bad.
My S&F sags and dips and has high points and low point. It is not a mattress that gives support. It feels as if the pillow under your heads gives more support and it causes the rest of the body to put pressure on the shoulders and back. What a big dissapointment! If you are buying a mattress buy a new versiopn of what you already have if it works for you. I miss my cheap pillowtop that worked sooooo well.
Purchased a Stern and Foster and now have major sags...wake up with horrible back pain.. only after few years now the only place to sleep is in the middle that doesnt have the sag...its an absolute HORRIBLE product...dont be fooled by the marketing like we were...
After 4 hours of sleep last night I got up and moved to another bedroom and decided I can never again sleep on my Stearns and Foster king mattress that is only 1 1/2 years old. The sag is so bad that I have to roll uphill to get out of bed or into the firm center (I am 125lbs). I called in on warrenty but the sag measured 1/1/2 inches - not the 2 requred to get a replacement. That measurement is not representative of the sag when you lay on the bed! My back pain has been so horrific that I can't hardly walk in the morning and it takes a lot of motrin and aleve to get myself out to work!
So - I will count it as a loss and look for another brand - but just don't know what to look for. In the mean time I will be sure to tell every back pain patient I see in the ER NOT TO BUY A STERNS AND FOSTER MATTRESS!
Additional information
Make sure you go to FTC.gov and fill out their complaint form and or call their complaint hotline.
Either way let them know that your complaint is to be cross-listed to complaint
# [protected] in order to establish a PATTERN of problems with Sterns and Foster.
Defective mattress
From June through October I have tried to get Stearns and Foster to honor their mattress warranty. After 5 months of use the pillow top material has shifted toward the center of the mattress resulting in "crowning" (Stearns and Foster words). The effect is that you feel like your laying on an incline and rolling out of the bed. S&F suggested that we lay in the center of the bed when reading or watching TV (we do neither of these). In effect this response by S&F is an admission that there is a problem with the mattress but this defect is not something they choose to acknowledge under their warranty. The mattress has since been discarded and replaced with another brand.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not buy a sternes and foster mattress. I have had the same problemsof sagging and received no help from the company. A 10 year warrenty is a tool to get you to purchase. I wonder what the return rate is vs. their replacement rate?
I have the pillow top Stearns & Foster queen size mattress with the very same issues. So far I can't get the company rep to even call me. I spoke with the furniture company that sold me the mattress 3 times to no avail. Everything I have found on the internet regarding Stearns & Foster is not very favorable both in quality and service. 3K is a lot of money to spend on something that doesn't last three years. BBB is our next step to try and solve this problem.
Indentation in mattress - 2 times!
We purchased the "top of the line" mattress in November 2004 for right under 3K from Mattress Warehouse - a Stearns & Foster King Set, ultra plush Euro pillow top. Within a few months it had developed a HUGE indentation in the middle that we would fall in to. We followed the waranty procedure and it was replaced finally in July 2006. The new mattress was the "Grant PArk" model - a latex mattress costing around 5K (per salesman). Within a few months this mattress, too, has started having a huge hole in the middle that you have to pull yourself out of. My husband and I are average size adults and we were out of state for over 3 months last year and didn't even use it. 3 months ago we started the warranty replacement process again. Mattress Warehouse has been impossible to deal with so we contacted Stearns and Foster. They were worse - no customer service at all. After filing a complaint with the BBB and continuing to pursue this we just received approval for a replacement mattress last week. Mattress Warehouse has advised to look in to another brand - HOWEVER - insisting that Stearns & Foster is the best and they rarely have problems with them. I wish there was a consolidated place where we could list our experiences so people looking at mattresses in the future could learn from what we have gone through. S & F makes low quality mattresses at high prices.
Wish I had read this before buying the Stearns & Foster April Rose mattress. We bought it in Dec 2014 and had severe sagging within a couple of years. But when you get off of it, the foam comes back up so you never can measure the 1.5" of sag they say is "normal". It might have been a good standard for a spring mattress, but not for this hybrid with 5" of memory foam. Our king mattress has 2 valleys with a mountain in the middle. While it doesn't measure 1.5" of sag when you get off, it provides little support and sinks way down when you get back on it. Now it's causing back pain problems. I'll never buy another Seally/Stearns & Foster or any other memory foam mattress.
Year and a half old and our king size S&F has two huge indentatations. You roll into the holes every night. Mattress Firm was our retailer. Absolutely regret not keeping our old mattress, it was 12 years old and still better than this year and half old wavy mattress.
We are gonna have to buy a new mattress if was want our backs to stop hurting and want to get a good nights sleep.
Its the same in Canada, too, folks. We bought a top-of-the-line Sterns & Foster mattress from The Brick. Within 6 months, the foam in one corner felt as though it was breaking down or almost crumbling apart. Out came the technician. (Let me pause here to ask, "technician"? Give me a break!) We were told that it was normal breaking-in. Complaint rejected. At 15 months, a giant crater had formed on my husband's side. He's 225 lbs. BUT I'M 120 LBS SOAKING WET AND I HAVE MY OWN CRATER! In addition, the top layer of fabric on the mattress has come away from the surface and bunches up nightly into a 3 inch high version of the Rocky Mountains straight across the middle of the bed. When the chiropractor bills started to add up, and the people who sold us the bed in the first place saw the pictures and said, "You should apply for a refund", I insisted we buy a Tempur-Pedic and we put the Sterns & Foster in the garage. Good riddance! Out came the "technician" again. He yanked the top layer down, told us that was normal (on what planet?), and measured the sag (with alligator clips and a piece of sting! ARE YOU KIDDING ME?) at 1 1/4 inch. Complaint rejected. I'm reporting S&F to the Canadian BBB. These guys are not only crooks, but their mattress "science" is laughable!
I completely agree with all of these comments! I too purchased the firmest Stearns and Foster mattress from the so called Bedding Experts for $2, 500 last year. Within a month, it was like sleeping in a canoe. The sagging is unbelievable. We are not big people and would not expect this from such an expensive set. My first mistake was going to The Bedding Experts, secondly buying a Stearns and Foster. WARRANTY, WHAT WARRANTY? I have been told that I would have to pay $59.00 just to have it inspected. With the amount of complaints about these mattresses, WE SHOULD NOT BE CHARGED A DIME MORE! I wake up each morning with an aching back. I have taken some attached pictures to show the sagging. I rotate at least every two months to get a day or two relief. A CLASS action lawsuit needs to be filed against this company. I would be the first in line if there were. I have already told my friends who have been looking for a new mattress set NOT TO BUY A STEARNS AND FOSTER. I HATE IT!
Debra Ingram
LaPorte Indiana
I will say that S&F did send out there inspector and measured and checked all the tags to make sure everything was in order.
After the inspector looked at the bed an said our mattress was the worst he has ever seen and took his measuring device (which he had was neat tool) it measured 2.5 inches
and sent his report to the company and they called me an told me to go to local store an tell them that we are here to try out there new line of Mattresses an pick one out and call them and if there where a price difference if it where more expensive we would pay the extra amount, which seemed fair to us, or they would send one out that was like what we had the first time, , anyway we ended up picking out one of there WilliamStad (Ultra Firm) Mattress which is firmer than we had but what a great Mattress it is so far, it cost a $164.00 dollars to have it delivered to us and the company put the mattress in place and where very nice people !
It did take a few weeks to get claim taken care of but it was worth the wait..
We have also found out that S&F was bought out by Tempur- Pedic ...
K&M Janulewicz
Redding Ca.
I was just getting ready to buy a new matteress and was going to get the S&f friendfield now after reading these reviews I am thinking I shouldnt. my sister bought a king darlington 7 years ago and they just love it and no issues. they would never buy another brAND they ove it so much. sounds like they got lucky!
I bought a S&F Cal King and Have the same issues, (Sinking into bed)
S&F was contacted by us and Had us measure, take pictures and name them and send to them, now they want to send inspector out to look at it after they had me tear the bed down and take pictures and re assemble it, why did they waste my time?
I think all the people need to get together an get an attorney that will file a Class action law suite against the company, we may not win but we may keep other people from
buying very expensive JUNK!
I went to the company I bought the mattress from and they no
longer carry there products because of the warranty issues are not taken care of
They told me good luck with S & F>>>
That's my complaint
Karl J
We bought an expensive pillow-top mattress. Thornwood Luxury Firm, Stearn and Foster. We were given a 10 year warranty. It has a deep trench in the middle of the bed. We were required to pay an independent inspector to come out and measure the sag in the bed if we wanted to send in a warranty claim. We did. The inspector tests the bed without an weight on it. It measured 7/8" depression. It needed to measure 1 1/2". When you put weight on the bed in the middle it sinks 6" or more. We didn't get any satisfaction from Ortho who we bought the bed from, nor Stearns and Foster. Don't buy one. It is a waste of money. You'd be better off sleeping on the floor.
I bought a king size Stearns and Foster Fiona 2 years ago. This mattress is garbage and is highly defective. Stearns and Foster will not honor their warranty at all. I am hiring a lawyer and will be contacting the attorney general in my state. I am also contacting the better business bureau. This is deceptive trade. Poor quality sold at a premium price. The warranty is a pack of lies. No customer satisfaction at all. This company should be put out of business.
This is our third Sterns and Foster mattress we have had to return in less than 3 years, same issue with all 3, sagging and a big hump in the middle, now our replacement feels like we are sleeping on a rock, the mattress is shorter than our last one, so now it is down in a hole, on a low profile box spring, which they say they can not replace without a charge because it is over a year old, they ran the delivery truck off in my yard, and scratched my new hardwood floor dragging mattress across, said we waiting too long to file a report, ( 3 days ) WORST CUSTOMER SERVICE EVER ! I am contacting the BBB and our local T.V. station! Merry Christmas and Happy New Year ! :(
You will regret the day you bought the mattress!
We took delivery of a Stearns & Foster Bond Street King mattress and box springs December of 2005. It was sold to us by Finger Furniture Stores at their Sugar Land, Texas location. This mattress was recommended as the new top of the line set by the salesman. This model was an upgrade from the previous Stearns and Foster we purchased from Fingers that was extremely uncomfortable a short time after we bought it. Fortunately we had a one time exchange if we were not satisfied. The bad part is the new Bond Street model within 6 months started to sag so bad we have to throw are legs out to help pull our body out of the depression in the mattress. Back pain and leg pain from this poorly supported mattress are now so bad we sleep on the couches. They are more comfortable than this $3500.00 bed/mattress. Fingers was notified to see what could be done. They sent a technician out to look at the bed. They replied back by letter they could not warranty the bed because of stains on the mattress. There are no stains on the mattress. We paid extra to get the mattress cover to protect it from stains. I will not shop Fingers again. We now are paying on this expensive bed and can't even sleep on it. I have seen similar reviews with the same problems with the Stearns & Foster products. I would not recommend Stearns and Foster products to anyone. I hope people heed this warning. When you check a mattress pay close attention on how firm the first two feet of the sides are when you sit on the edge. If it is not firm and you notice the sides crunch down you will regret the day you bought the mattress. Honestly if this mattress cost a $1.00 I would not buy it.
Bought my mattress in 2015. The buttons are coming thru and even though we turn it once a month it is sagging in the middle. We are small people.
TRYING TO EXCHANGE MY MATTRESS WITHIN THE 90 DAY WINDOW. they are simply unreachable. Called them and 6,5 (!) hours still waiting or a call back.
I have a Queen size Stearns and Foster box and matress set. Not long after I slept in it I started getting neck pain. It radiated up into back of head. At first I attributed it to TMJ, however after going on vacation and sleeping on my old mattress (10 years old) in my camper I realize it is the mattress. My chest and back sink into it but my head is propped up by my pillow. If I sleep without a pillow it is less intense but I usually find myself looking for the pillow as I move from side to side and wind up using it and getting a sore neck. I am looking to replace it it is only 2 years old. I do rotate it and it is a pillow top. I tried elevating the head to lessen the effect, but it is not enough.
Overview of Stearns & Foster complaint handling
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Stearns & Foster Contacts
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Stearns & Foster phone numbers+1 (800) 821-6621+1 (800) 821-6621Click up if you have successfully reached Stearns & Foster by calling +1 (800) 821-6621 phone number 0 0 users reported that they have successfully reached Stearns & Foster by calling +1 (800) 821-6621 phone number Click down if you have unsuccessfully reached Stearns & Foster by calling +1 (800) 821-6621 phone number 0 0 users reported that they have UNsuccessfully reached Stearns & Foster by calling +1 (800) 821-6621 phone number+1 (866) 783-2767+1 (866) 783-2767Click up if you have successfully reached Stearns & Foster by calling +1 (866) 783-2767 phone number 0 0 users reported that they have successfully reached Stearns & Foster by calling +1 (866) 783-2767 phone number Click down if you have unsuccessfully reached Stearns & Foster by calling +1 (866) 783-2767 phone number 0 0 users reported that they have UNsuccessfully reached Stearns & Foster by calling +1 (866) 783-2767 phone number+1 (800) 952-1163+1 (800) 952-1163Click up if you have successfully reached Stearns & Foster by calling +1 (800) 952-1163 phone number 0 0 users reported that they have successfully reached Stearns & Foster by calling +1 (800) 952-1163 phone number Click down if you have unsuccessfully reached Stearns & Foster by calling +1 (800) 952-1163 phone number 0 0 users reported that they have UNsuccessfully reached Stearns & Foster by calling +1 (800) 952-1163 phone number
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Stearns & Foster emailshelpdesk@stearnsandfoster.com100%Confidence score: 100%Support
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Stearns & Foster addressOne Office Parkway at Sealy Dr., Trinity, North Carolina, 27370, United States
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Stearns & Foster social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Stearns & Foster contacts
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