Stearns and Foster MattressFailure to Honour Discount

K
This review was posted by
a verified customer
Verified customer

Upon entering the store a sales associate greeted us with a "Flip it to Win" card. We flipped a 30% coupon deal. Proceeded to the mattress area & after some evaluation of different types of mattress, we chose a Stearns & Foster York Place Plush top Queen mattress & box spring set priced at $2199.97. Sales person departed to confirm the sale & the discount with another sales associate. (Discount being 20% off any mattress over $799) Since my "flip card" was an additional 30% meant that we were entitled to a total discount of 50%. Moments later the sales clerk returned with another associate to announce that the mattress we were buying did not qualify for the discount. They advised us that any item on sale did not qualify for the "flip card" discounts. The mattress we were looking at however, was not a sale price & immediately above the price there was the card showing the "flip it to win card" promotion. We were then informed that the mattress we were looking at was in fact on sale for $1700. Deceptive advertising at it's worst! The Brick obviously can tell the senior shoppers anything they want to avoid giving the appropriate discount. Left in disgust.

Responses

  • Ka
    kathy hepworth May 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    We did not fail to read the card. The exact wording on the "flip card" read as follows:
    "Exludes discounted, clearance, "Hot Buy" deals, Buyer's Best Buys, Modesto, promoted offers, packages & Tempur-pedic. Minimum mattress set purchase $799. Offer Valid Apr 10 - May 2, 2012."
    We were at the store on May 1, 2012. The mattress we were buying was cleary not exluded. It only became exluded when we were informed that it had been discounted but the price in the store had not been reduced. In addition, a "flip it to win" advertisement was attached to the price tag for the mattress which clearly indicated the mattress set we were buying qualified for the "flip it to win" coupon offer. When we opened the flip card and saw the 30% off, the sales person was very surprised. She indicated it was the first time she had seen anyone get a discount that high. It seems pretty obvious we were exluded from obtaining the discount simply because the store was unwilling to give such a large discount (50%). We never did get to talk to the Manager of the store as he/she was conveniently unavailable. The sales staf would, however, sell us the mattress for $1700 which they attempted to do - without success I might add. We believe their actions in this case border on criminal intent to defraud. If you check the Bricks online store, nowhere is the mattress we were dealing on, listed as being on sale. Online, It sells for the same price was saw in the store $2199.97. We will never shop at the Brick again!!!

    1 Votes
  • Bl
    bloved May 10, 2012

    Most sales promotions have the exception that 'this discount cannot be used with any other offer' or something similar. If the 'flip card' you had doesn't have anything like that on the back, then you are likely right, however most big companies cover themselves before they start these promotions, so I suspect you just didn't read it.

    1 Votes

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