Steak 'n Shake review: entire meal was horrid!

We went today at 1:48 and ordered the $4 Chx Strips meal & $4 Triple Hmbg Meal.
The chx tenders were cold, fries were old, I asked for BBQ dippin sauce got ranch, no cookie as in my meal stated, my husbands burger was so dry, hardly but a dot of mustard on it and barely any onion, he gagged it down! We usually eat at another facility in the area but this was closer, but we will never go to this S&S again! For $15 I could have eaten at McD's and gotten a hot meal and better food! Id request a refund but the lady didnt give me back my reciept. We wnet in at 1:48 He had a side by side strawberry/banana shake and I had a lg rootbeer/ thats the only thing they got right!