Steak 'n Shake review: sundae prep

I have been going to the Winter Haven location since it opened for the awesome hot fudge sundaes. Today 1-10-2019 when I was served my sundae there was no whip cream or cherry, when I questioned the server she said we do not use whip cream on sundaes. Wow that was a first and the picture in the menu shows it with whip cream. Because I did not want it she put on the whip cream.
Another employee told me she is the manager, where are all the other workers that know how to make a hot fudge sundae? Not sure I will continue to eat at Steak and Shake.

The enclosed picture is from the Steak and Shake menu and my sundae did not look like the picture.

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