The complaint has been investigated and
resolved to the customer's satisfactionResolved Stauer Jewelry — refuse to replace ring
resolved to the customer's satisfaction
I ordered a ring 1/4 size smaller than what I needed thinking that a jeweler could "stretch" the ring that tiny bit. You can only order rings in whole sizes. When the stretch was made, all the stones began to fall out. Stauer says that because it was touched by a jeweler that they can't take the ring back and send a repacement. However, not in any of their literature or on the website does it say that rings are unable to be sized. It does not say that the silver rings are coated in rhodium so that most jewelers won't size the ring for you either. I am still awaiting a call from the company, but am sure it won't come. This is a company that I URGE you not to purchase from. They send all sorts of emails saying that they care about their customers, and that their customers are important to them. If that were true, this would be resolved. I will be filing a complaint with the better business bureau.
The complaint has been investigated and resolved to the customer's satisfaction.