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1.2 157 Reviews

Stater Bros Markets Complaints Summary

8 Resolved
146 Unresolved
Our verdict: If considering services from Stater Bros Markets with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Stater Bros Markets reviews & complaints 157

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2:02 pm EDT
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Stater Bros Markets Discrimination by staff for using EBT benefits

4-17-21 I was forced to bag my own groceries into my own cart while 3 employees stood around me and watched.
Tammy, Gail T and another girl stood chatting while I did there Job for them.
They purposely did it to me alone because as me and my brother walked away they walked away and went back to their stations. Tammy started bagging the next customers bags, Gail went to her station.
The other woman went to bagging other customers groceries and putting them in the cart.

I spoke to the manager Dulton. He said he spoke to the women but I feel he did not take my complaint seriously.
He told me to just start off fresh with those employees and move on.

They treated me like a second class citizen by refusing to acknowledge my existence. Refusing to do their jobs by placing my groceries into the cart. And than leaving their conversation as soon as I walked away.

Tammy also did a previous act of discrimination on me on 4-13-21 by pulling my water bottles my brother already paid for away from me. Tried making me grab them by reaching over to the counter but instead I went into her station and grabbed them like a human not an animal. Like I think she wanted me to do.

It is on video. I know because the manager Dalton pulled it for me. He did not deny seeing that act on tape. He just said he would talk to the employee tammy about her actions of forcing a customer to go around and grab their water that was being held from them after paying.

He also told me to just start fresh, basically forget about the incident.

Tammy and Gail T outright discriminated against me. Treated like garbage and I was told to just move on by the manager.

That is unacceptable.

I am seeking answers and actions brought upon the two employees for making me do their job for them.

And an understanding in why your manager of that store told me to just forget about the incident.

The staff in the branch has also made discriminative statements about people using EBT benefits.

Example being one worker saying " I always make the food stamp people put their own soda cans into the basket. They can work they just don't want to.So i make them put their own cans in the basket "

That action is something I have seen and have done to me in the past.

But this incident was too much. You don't treat people differently in America for having to use assistance in hard times.

Desired outcome: Employees are held accountable for their actions

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12:46 pm EST

Stater Bros Markets Stater brothers store #3 in colton/valley

Sunday night approached the meat clerk and requested meat on a special process for the meat. He said, I'm new and I can't do what you are asking. My husband asked to speak to key carrier, minutes went by during this pause the meat clerk started picking up wraps of trash from the floor, my husband and I asked him please don't touch items from the floor and handle meat. Please wash your hands, the clerk responded positively on our request. The clerk had to the yell down the aisle for his key carrier, who you could hear had an attitude by coming the aisle saying "what do you want", the meat clerk "come get this customer". Poor customer service. Lack of approach towards our request. The key carrier said the meat clerk was new and neither him or the clerk could complete our request. After presenting our complaint to the key carrier Jesus he said I can't help you. My husband and I said we would take our business elsewhere. However after I went through the front I noticed one another meat clerk name Ryan by the clock by check stand 1. I asked Ryan if he knew how to complete our meat request. He agreed and my husband and I went back to the meat department where Ryan with a great attitude completed out meat request. Why did I the customer had to seek out options? What happened to Stater Brothers quality service? the rigorous approach to maintain their stores professional? This is truly such shame that now my home store minutes away from home, I need to seek out other options for my meat purchases.

Desired outcome: Trained meat clerks/key carrier with professionalism

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4:19 pm EST

Stater Bros Markets Rude deli manager

I went in to get some fried chicken in the morning on 11/10/2020, and there was an older skinny black lady that came up to the deli counter to help the customers. She was being extremely rude and impatient with us. When it was my turn I asked for the special, the box of chicken. She snapped at me, and asked me with an attitude, "What do you want?" I repeated myself and said the box of chicken. She snapped at me again, saying, "Ok, but how much do you want?" I said the special right here on your sign. She said, "We have 8, 16, how many pieces?" I said 8. She started getting all the pieces, and I asked her if she could put in 2 of the kind in the front here? She said, "I already put 2 of those in there." I said 2 of these? She rolled her eyes at me and got real upset, and raised her voice at me and said, "the 8 piece is 2 of each kind of piece, and I already put those in the box. Do you want the chicken, or no!?"

When she was done helping us, she stomped off angrily towards the back. I couldn't believe it when another employee told me she was the deli manager, and they said her name was Yolanda? This is disgraceful. How can a manager act so angry/rude with the customers who haven't even said anything bad to her. How does she run the rest of her department? She obviously does not like customers. It just makes me feel paranoid about eating their food.

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10:59 am EDT
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Stater Bros Markets Sub-standard customer service

On 10/6/20, I was placing my items for purchase on the conveyor belt. The items were in separate bags. I shop for 20 of my neighbors and myself. There were 5 separate Stater Bros. bags. Allison S. was extremely rude to me and told me to unbag the bags. She rolled the items towards her. She dumped out a bag close to her in an abrupt fashion. This was at 11:30 p.m. She is unfriendly to me every time that I have been in the store. She complains about: my Mask, my bags, the time I showed her the mark down coupons, and has shown contempt towards me. There have been 5 separate times of negative service from Allison S. I shop with 5 separate bags at a time. I want to assist my neighbors. The remedy: I will not return to any Stater Bros. I live a mile from your store. I will find a store that values me as a customer. You have lost 21 customers.

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5:13 pm EDT
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Stater Bros Markets Cashier - chyna attitude and comments

I waited in line while a very shabby customer handed the cashier several lottery tickets to check if winners. Then waited until her dug into his pockets for lots of change to pay. He coughed. Finally, he was done and walked away. I asked the cashier to disinfect her hands before ringing me up. She got mad and said ' you want me to wash all the counters too' then she says ' pull your mask higher up over your nose. I replied that it had slipped some while I was talking. I told her that all I asked was for her to disinfect her hands first. She walked way. Sher made another cashier finish my purchase. I asked her if my request was a problem. All I got was attitude from the two cashiers and the bag man. I paid my bill and left. I have been a customer at that store for 39 yrs. I have never had anyone be so testy. Maybe it would be nice to let a person request sanitation of hands without it being an issue.

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1:35 pm EDT

Stater Bros Markets Cashier/checker

July 20, 2020

Stater Bros. Markets
Store #198, Tustin CA
Manager: Paul Schubert
Cashier: Renee S.

To Whom It May Concern:

I am writing to make a strong grievance complaint concerning an incident that occurred yesterday, July 19, 2020, in your Tustin, CA store #198. I am sending this complaint to your corporate office, the BBB, ADA discrimination, and also other agencies concerning current CA facemask PPE mandates.

I was visiting my Aunt this weekend, who lives in Tustin, from Ventura, CA. We did some grocery shopping yesterday late morning, wearing our facemasks as per your store's mandates. I do not want to cause cashier, Renee S., her job, but I am strongly advising your company, manager and supervisor to properly train your employees concerning ADA guidelines, CDC guidelines, CA mandates and COVID updates, as this cashier verbally and violently assaulted my Aunt in a way I have never experienced or witnessed since the COVID pandemic began. As we were checking out, Renee S. angrily kept reminding my Aunt that her facemask had to cover her nose, she yelled at her, told her that her kids were at risk because of my Aunt's facemask falling down past her nose, yet my Aunt continually readjusted her mask despite Renee S. continually verbally bludgeoning her to a point that she could not even check us out properly (my groceries were mixed with my Aunt's, she had to re-do our transactions because she was so upset by my Aunt's mask falling past her nose). I was in absolute shock by the treatment we received by Renee S. My Aunt (who will be 80 years old in September) was graceful and cooperative, fighting with a loose mask that kept falling a bit below her nose, yet Renee S. was like a Nazi guard, rude, yelling, threatening, and upset us so much I had to write this formal complaint. THIS TREATMENT IS NOT OKAY!

Needless to say, Renee S. finally straightened out our transactions (separated) and wanted us to have mercy on her for her "stress over masks and rude customers." What?!?! She was the rude one, not us! If I did not need the dog food I bought so much, I would have left my groceries and taken my business elsewhere. Again, I was visiting from Ventura, CA.

If Renee S. cannot handle wearing a mask or the stress of working with "rude customers whose masks may fall below their nose" then she should seek another job. This treatment was unacceptable and if management is not properly educating their employees concerning the current guidelines of our state, COVID and facemasks, then you are looking at a giant lawsuit for discrimination. I cannot imagine what Renee S. would have done if I came in your store without my mask, as I actually have a health disability (asthma and COPD) that exempts me from wearing a mask. Read the CDC guidelines. Read the CDC exceptions. Properly educate your employees. Do not ever allow a checker to treat a customer as Renee S. treated my Aunt yesterday again.

I will be awaiting your response to this incident. I have attached a copy of my Stater Bros. receipt from yesterday and have listed Web site information for current COVID guidelines/discrimination.

Sincerely,
Wendy Wilson
2123 Mandrill Ave
Ventura, CA 93003
[protected]
Email: [protected]@gmail.com

https://www.eeoc.gov/disability-discrimination
https://covid19.ca.gov/masks-and-ppe/

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10:43 pm EST
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Stater Bros Markets spoiled “fresh party wings” rotten smelly

Sunday 1/19 purchased " Fresh Party wings " brought home opened package and had a peculiar smell
Just thought since we bought " Fresh" from meat display, instead of frozen which we usually
Purchase that the Oder was normal to our disappointment after frying and serving to my family
The chicken was rancid and disgusting. Completely Ruined our Sunday dinner called store
Spoke to on duty manager Garret who offered a refund, had to make the 30 minute journey back to store
Where is refunded my money. How can Stater Bros hire a person to work the meat DEPT. and call themselves
a "Butcher" if they can't distinguish the difference between fresh and spoiled meat, I fed these wings to my grandchildren
And other family members thank god after a bite of each from everyone we realized that we were
SOLD ROTTEN RANCID CHICKEN WINGS. BY A UNTRAINED UNQUALIFIED PERSON IN YOUR MEAT DEPT.
The liability would solely on STATER BROS IF ANY OF MY FAMILY MEMBERS WERE HOSPITALIZED
DUE TO The incompetence and unprofessionalism from your meat department.
Needless to say I think it'll be a while before we ever eat a chicken wing again thanks " stater bros"
For your lack of caring and the lack of quality control and respect for your customers.
Yours truly disappointed customer.

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10:40 pm EST
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Stater Bros Markets rib eye steaks false advertisement

your ad for 1/08/20 to 1/14/20 for rib eye steaks for 4.99 a lb it does not say packaged or counter, choice or select. I did not like the way the package looked so i went to the counter and it was 8.99 a lb and i was told it was because it was choice not select but i told them the add does not say that, all it says 4.99 lb. I went to 2 more markets and it was the same thing. bought rib eye roast had it cut in half but it was the toughest steak i had, now i went back to market and the package steaks look like the counter seaks with pleanty of marble in steaks. FALSE ADVERTISEMENT Now your new ad says t-bone or porterhouse steak choice at 5.99 lb and i still have my receipt thank u. my email adress i [protected]@verizon.net

Read full review of Stater Bros Markets and 3 comments
Update by steveo1625
Jan 17, 2020 11:39 pm EST

look at the ad

Update by steveo1625
Jan 17, 2020 11:38 pm EST

did u see the ad have a good day

Update by steveo1625
Jan 17, 2020 11:37 pm EST

Did u see the ad, u do not know what u are talking about sorry? have a nice day

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Chosen one
, US
Jan 24, 2020 12:46 pm EST

It sucks people do this!

A
A
Adam AAA Atiyeh
, US
Jan 24, 2020 7:26 am EST

Messed up you don’t false advertise a steak if this is true! That’s bs, and needs to be dealt with!

A
A
Adam AAA Atiyeh
, US
Jan 24, 2020 7:25 am EST

Check Adam Atiyeh for any help you may need to make things right! Google/YouTube Adam Atiyeh

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11:38 am EST

Stater Bros Markets inappropriate comments and attitude of the store manager

On 1-11-2020 I was shopping in the above referenced store with my adult son. Upon entering the checkout line, we had 3 separate orders in one shopping cart. We placed two of the orders on the line and left two one gallon containers of juice in the cart because there was no room. The cashier asked us three times, who was paying for the juice. We answered my son. He then went on to state "these people try to get away from paying". My son went on to pay for the first order. I proceeded to pay for a loaf of bread with a $100 bill. He took several minutes looking at the front and back of the bill, attempting to tear it by pulling on each end and then proceeded to look at the front and back of the bill several times, in addition to holding the bill up to the light five times. My son then proceeded to pay for the juice. I asked for the store manager and he stated, " I'm the manager." He refused to give me his name and did not have on a badge. All of the above took place on Term #4, Oper #1108796 at 14:48:16, the transaction #511. This persons demeanor and attitude was offensive and rude. I am not one of "these" people. I am a Master's level Social Worker and find this individual appears to have some very serious issues with possibly people of color. I found his attitude towards my son and I deplorable especially since he found it necessary to tell us he lived in Redlands, CA. All of the above was degrading and embarrassing. I am an African-American female in addition to being a senior citizen. I am expecting a resolution of this incident that will satisfiy me having all I went through in the presence of others in the store.

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Update by Miffed!!!!
Jan 12, 2020 11:39 am EST

Nothing to update

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1:20 pm EST

Stater Bros Markets complaining about a cashier: kim. m

I am sending in my complaint about this lady cashier who made me feel very hurt emotionally. I bought some thing and asked for cash back.. She didn't give me my receipt that showed my cash back she had to give me back. I personally saw her trashing it and wondered why? So I stood on the side to let her work on other customers because she had called in for more cash to be brought in for her. When her manager brought in the cash... She asked me the receipt and I answered her that she didn't give it to me.. she kept on insisting that she gave it to me. she started asking me why she would do such a thing not to give me a receipt that will prove how much she needs to give me back. I answered her that I saw you trashing it. And rudely she kept asking me the same thing why she would trash it? I didn't know what to answer her any more coz she made me look stupid and a lier Infront of so many customers. Surprisingly when she checked her trash... She got my receipt... And she didn't even say a sorry for the lying that she gave me the receipt like she was saying at first... I don't know if she disrespected me just because am black but I think it was very wrong. The least thing one can do is to say sorry... she has a poor customer service...

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4:18 pm EST

Stater Bros Markets digital deals

I have been a Staters customer for 30 years, and if there was another option in town, I would desert you! I have never been more frustrated by anything than that stupid digital deals keypad! At Safeway, on vacation in Hawaii, they swipe my card: two seconds! Costco; ditto! Staters: having to input my phone number:I hold up the line. I often get it wrong and have to enter it numerous times! I am a teacher! I input thousands of numeric grades a year! I know a numeric keypad blindfolded! But "you entered it wrong!" "You hit a seven instead of a six" (NO I did not! They are on opposite sides of the keypad!) I am so frustrated, holding up a line and being treated as an incompetent old man! "Here, let ME help you!" This has happened repeatedly, numerous occasions. I have gotten home and realized that I did not even get the discount! How many people have you screwed with this antiquated system? You want to track my purchases? Track me to Safeway, Costco, or Food for Less! Lose it or lose me!

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Vicki Rice
, US
Feb 17, 2022 12:28 pm EST

I'm trying to get into the digital deals, I put in my correct email address but it says it incorrect and I put in my new password cause it also was incorrect so how do I clear the whole thing & start fresh?

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10:39 pm EST
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Stater Bros Markets manager

This morning I went to the Staters on Kendal St. for the sole purpose to buy 4 bottles of Kensise Plum Wine, with a discount of 30% making each cost $5.49. There were only 2 bottles on the shelf. I asked the clerk if they would consider a slight discount because they did not have 4 bottles. The clerk was very sweet and said, "never hurts to ask". I tracked down the Manager (Anthony) and explained the situation to him, he replied "NO I can not do that! Then told me that he would think about it and IF he saw me before I left the store he would let me know what he had decided on.
Firstly, it was my intention to buy 4 bottles of the wine and get my 30% discount!
Secondly, it is not my fault that there were only 2 bottles on the shelf.
Third, I should not have been treated like a child with "Let me think about it".
(This is the only Staters that seems to carry this wine) because I cannot find it anywhere else. I also advised Anthony of this.
I was so angry, I left my cart and what was in it and walked out of the store.
I have never been made to feel like this by any other Manager at Staters in the 35 years I have shopped there.
Cordially,
Jo Beth Claytor
[protected]

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11:23 pm EST
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Stater Bros Markets cleo and leo’s chicken

The chicken tasted stale like 2 day old chicken. The clerk knew it was not fresh. I am very unhappy with the clerk for not telling me and for selling the chicken to me. It's Christmas tomorrow and I don't know what time the store opens, I hope to take it back. I would like to get compensated or a coupon for the $21 and change that I spent.
Thank you
Carol P. Johnson

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10:44 am EST

Stater Bros Markets employee discrimination too many restrictions on

I am a employee and was sent home early this morning because I have restrictions from doctors What happen to my paycheck that I need to pay Bill's. This is discrimination because I can't lift heavy product or drive at night. I am upset because I went to work and someone could have call and let me know ahead of time according to Danielle Trujillo they knew but I had left on Tuesday at 3p.m. They had ample time to call me. I am not liking that Stater bros is discriminating because I have medical issues.

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10:34 am EST

Stater Bros Markets cashier customer service

On Wednesday 11-27-19, at 6:15am, the day before Thanksgiving, Cashier Ann S. greeted me with "Hello, how are you?" I responded, "I'm good, how are you?", of which she responded with silence or ignoring me. I know she heard me I was facing her, looking right at her. I handed her a $100 bill to pay for my items for which she immediately responded that I would have to wait because the store had not had enough customers at that time in the morning, and she was unable to provide me with change. I responded with "ok" because it was what I brought to pay for my items, and I needed the items for Thanksgiving. She then responded that maybe she does have change because she forgot that a guy had paid for something prior. She then, with a rude attitude, as she was collecting my change, stated that I was lucky because she happened to have the change, though she usually doesn't. Her words and tone implied that I would have had to stand to the side and wait for her register to accumulate change, if she had not had it at the time. I have previously worked as a cashier for a grocery store, and know that if there were not enough change in my register, at any time of day, to give a customer their change, I was to immediately notify my manager and they would come collect any large bills available in my register and go get change out of the safe, so that I could successfully render the customer their exact change. Under the circumstance of being a paying customer and having legal tender, there is no way a cashier should communicate that I would be denied the ability to purchase products, without cause. My only assumption is that she wanted to find a reason to be rude to make me feel uncomfortable because she didn't like the way I looked. I was very polite and respectful, and broke no laws, I disturbed no one in any way that I can conceive, except by my mere existence and my audacity to choose to walk into a business and spend my money with them. Her mission was accomplished, I will never spend my money there again, she will never have to see or encounter me, she wins, she can have the store for whom she approves worthy, my peace is more important. The only reason I went here is because of my limited timeframe and because Walmart grocery ran out of 2 items I needed. I have gone to the Albertsons near me, I have used Walmart free grocery pick up multiple times, and have used Vons delivery service and all of the associates at these places have never treated me with such hostility. In the future I will only spend my money at those locations and NEVER again at this Stater Bros, no matter how much out of my way I have to go.

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4:48 pm EST

Stater Bros Markets all the stores

Here i am again and still nothing has been done to improve your workers taking their breaks and being able to go to lunch on time this bs with your co. What has to be done to make sure ur workers are not afraid to take a break or go fo lunch on time going 30 to 40 min late to their lunches is a bunch of Bs. This problem needs to fixed all your stores have some appreciation for all the workers who keep your stores running. It will be pretty awful if labor board will be need to be contacted next to solve your stoes problem

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1:39 pm EST
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Stater Bros Markets stater bros delivery trucks

I live next to the store on N. Broadway Escondido 25ft separates My balcony from the alleyway, I have complained before about Your Driver's stopping along the wall & running their truck's & refers t has become a problem again! Yesterday the Driver 1st acted sarcastically like He couldn't hear Me! & later screamed incessantly about Every word I had said!, How would any of these Drivers feel if someone did that outside their Home's creating so much noise I had to hang up on a phone call!. Please be Good Neighbors, We Are! there are 500 People here that shop at that Store!

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11:40 am EST

Stater Bros Markets employee

This morning at 7am 11/11/2019 when I was shopping, I asked the deli service employee questions about when the fried chicken would be ready. She answered and when I went to walk away, another employee from a different department started mocking me and laughing. She asked for a item but when she asked, she mocked the way I asked the questions, used a sarcastic tone and it was very disrespectful. She gave a big laugh afterward as well, I didn't get her name but she was an older lady with short blonde hair. I think it's really unprofessional for someone to act like that. I really hope she is taught customer service and isn't unnecessary rude to customers.

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6:48 pm EDT

Stater Bros Markets staff cleanliness and manager responsibilities over staff

Yesterday I was in stater bros on main in Hesperia CA off maple. I was grocery shopping and noticed at least four different managers there at the time
As well as several customer service clerks some wandering aimlessly doing nothing. After I shopped I went in the restroom and hung my groceries on the door. I grabbed a toilet seat cover and turned around to take a step and my right foot flew out from under me and I landed on my tailbone and right elbow there was a Ron of liquid on the floor that I slippped on no one heard me ye for help so I had to pull myself up with the rail on the wall and stand up on severe pain. I made a report with the managers and am in an incredible amount of pain in my lower back and shoulder. I am currently speaking with an attorney and have appointments. With my doctor for damages to my back no one was maintainging the restroom there was no wet floor sigh. And this is unacceptable.

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Update by M.morgan38
Oct 30, 2019 7:24 pm EDT

https://www.google.com/search?q=fat+ugly+women&client=ms-android-att-aio-us&prmd=ivsn&sxsrf=ACYBGNSio-xgF_nPmksKfVYYy2mNnJz9fA:1572477810941&source=lnms&tbm=isch&sa=X&ved=2ahUKEwjx_dmqkMXlAhVVPn0KHZwMBYAQ_AUoAXoECA0QAQ#imgrc=XQrlOyBCVXfMBM

Update by M.morgan38
Oct 30, 2019 7:17 pm EDT

May e you should get a life instead of trolling a domains board because you have no job or man. There is a whole world out there. Get some exercise and get a man and a life troll.

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2:37 pm EDT
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Stater Bros Markets service complain, I used to to affiliate myself with your store manager that goes by vanessa almada

Hi how you doing my name is Steven Morales I'm leaving to complain about one of your store managers in San Bernardino County and in Desert Hot Springs California that goes by Vanessa LaMotta she's been with you guys took more than probably 10 years I used to know I said filiate myself with this person we are no longer civil with each other and every time I go to the store or or or anywhere around she has a distract a disruptive attitude she lies about my personal life because it talks about my personal life to rest of the co-workers and store managers at Stater Brothers so when I go they look at me and they say something it makes me feel uncomfortable I will please like you cheated remove her from the district or have a go to rehab of some sort

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Stater Bros Markets contacts

Phone number

+1 (855) 782-8377

Website

staterbros.com

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