The complaint has been investigated and
resolved to the customer's satisfactionResolved StarTex Power — customer service
resolved to the customer's satisfaction
This company is an electric service provider. They claim to have great customer service but have the worst I have ever seen. If you call to ask about your bill you get a long drawn out prepared speech but beyond that the CSR's have no idea what's going on and it seems are trained to ignore anything you say . For months they never told me I was being charged double on kilowatts per hour and that my contract expired. I am on lite up texas and hud so I was really disappointed about that. Many times I questioned why my bill was so high and when I finally figured it out myself and brought it to their attention the office of the president only offered a $50 credit for 9 month of that. This is a horrible company and I would not recommend them unless you like being treated like a piece of garbage when you ask about your bill.