My brother, terminally ill with Cancer, went to Hospice care in January. Beginning of February and repeatedly, I asked that electric service be shut off, and the credit balance, from a $350.00 deposit I made when I set up his account and service, be refunded. The unused Cr Bal is $95.80. Firstly, I was repeatedly refused any help in closing out his account. What I ended up having to do, is set up brand new service under his name with a new carrier, then immediately terminate that once the electric service got switched. This created added fees I absorbed. My brother died in February and in spite of repeated phone calls, emails and multiple documents sent multiple times, will, Certificate of Death, POA. Weeks go by between any response at all and the latest one, received today says they just sent my documents I sent them again on 4/23, to legal, and that it may be rejected, that then I will need to 'work with my bank'. We have Startex electric service and the entire time, my address was notated as my brothers primary address. The entire time, the payments were made from a joint account we had, showing both of our names, now closed. There should not be this much trouble getting something such as this handled. In fact, all other accounts, utilities, bank, credit cards, etc, are all taken care of, they were taken care of in Feb and March! ONLY STARTEX is refusing to refund my money paid on my dead brothers account. I find it insanely cruel and unethical. And it just perpetuates the pain because I love my brother and really want to end this horrible situation where I have to continuously follow up and fax proof of his death.