StarHubCustomer service westgate

1 Nov 19, 2018
This review was posted by
a verified customer
Verified customer

I have been with starhub for 4 years, and use starhub tv, phone, broadband etc.
This is the second time that i have visited the starhub branch in westgate jurong east, and have been extremely disapointed with the service.

We are currently relocating, and wanted to know all the pieces we have from starhub so that we could return all the parts when we needed to. One starhub rep was very nice, and started writing down what we had to return. However, another rep, named Chia Hui Boon, got angry with the initial associate and refused to give us the list of items we needed to return. Additionally, every request we had, she asked us to dial 1633 to get an answer for. She was dismissive and not knowledgeable about starhub process.

I am very disapointed in this behaviour.

Kind regards,
Nicole

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