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1.4 645 Reviews

Starbucks Complaints Summary

55 Resolved
589 Unresolved
Our verdict: If considering services from Starbucks with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Starbucks reviews & complaints 645

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I
4:15 pm EST

Starbucks la boulange danish cheese

I ordered a cheese danish at this Starbucks in the Chicago airport and the first thing the lady told me was that they don't toast Pastries at this location. I was a little disappointed about that, but I went ahead and bought it anyways. I munched on it while waiting for my coffee order to be complete and then when I got back to my gate I took it out of the bag only to realize it had MOLD on it. I would like my money back for this purchase and I hope something is done to make sure something like this doesn't happen to someone else.

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K
3:49 pm EST
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Starbucks drink I get everyday

I went to this store as I do at least once a day most days twice. Anyway my drink is an venti iced americano with skinny mocha 3 splendas AMD a splash of non fat milk. I get this everyday . So I visit this store using the drive Thur. As normal. They had a fairly new girl working drive thur. And a new girl making drinks. I finally got my drink and pulled off . It was all wrong tasted just like chocolate milk. So I then returned to the store and explain my drink was made wrong and just wanted to get my drink if I was able. After she rudely asked for the drink they made wrong she took it back through the window she made me feel like I did something wrong anyway the same girl made my drink again and as she handed it to the girl at drive Thur she said I made it exactly the same and kind of smirked about it but it was still wrong . I was not offered to talk to the manager about it . Which I would have preferred. So I basically wasted my money and my time

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A
10:09 pm EST

Starbucks discrimination against caucasian female

I go almost everyday to starbucks. Last week I thought I take advantage of the happyhour that advertised that you when you buy one coffee drink get a second of equal or less price free.
I was standing in line and the barista - a female - explained this to the customer in front of me. She customer received two hot chocolates for the price of one. I asked her if I can get one latte and one hot chocolate. I am a starbucks member since more than 10 years. She told me that I am not eligble for this offer as I have no starbucks account. I told her that this is quiet interesting as to my knowledge I do. Then she asked if I still take both - the latte and the chocolate and I owe her about $8+. I said no I will not I just take the latte (it tasted not really good). Later on I talked to the supervisor and mentioned that I will file a harrassement claim as she gives these offers to everyone, accept to caucasian female customers.
Please starbucks you need to educate your staff to treat people of each race and gender equal. Btw I like to get a certificate for the free chocolate.

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Update by Anabel likes good coffee
Nov 18, 2019 9:57 pm EST

11/18/2019

I was in the store and had a christmas blend. I was sitting outside during I had my first cup of coffee. I went back in and asked for a refill. the three baristas turned the back to me.
I waited for a few minutes and then left.

Maybe it was luck as the first cup of coffee did not taste that great.
I wish their behavior would improve!

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E
7:25 am EST
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Starbucks some of the stuff (girl) was harming me with her attitude

This is not the first time i go to this branch one of the staff (gurl) repeating the same bad attitude with me and my husband
She was looking in a cheap way to my husband she talking with him in a cheap way she isnt not polite any more i guess strabucks staff should and must a level of kindness in order to stand and serve customers

Attention its not the first time

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M
8:06 am EST

Starbucks mobile ordering

This is the second time in one week I put a mobile order in through the app and my order was not received. I had to wait over 20 minutes both times and then finally ask what was going on. The first time they didn't receive mine and the ladies order next to me at all. The second time they received my drink information but not my food. I place an order on the a way to work so I don't have to wait. Both times I was 10 minutes late for work because of this. The employees are very helpful and nice but this is starting to get ridiculous. I spend a lot of money at Starbucks!

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K
5:48 pm EST

Starbucks assault by employee named mindy?

I went into your san francisco [ regular customer ] outlet at 66 kearny st. Around 2:pm today monday 11-04-19.. Ordered my usual, double espresso macchiatto, ' foam only '! Please... Was handed a ' latte ' instead.. Took drink back.. That same girl named mindy later went on break, came sat next to me and started popping her chewing gum extremely loudly. I asked her to please stop.. She continued even louder.. She wasn't eating or drinking.. Clearly a harassment [ a form of assault ] against me?!.. Kind of freaked me out.. I'm 72 years old and don't expect this from mindy ~ mandy or whatever her name.. She got a boy friend to make physical threats against me, so I left.. Wow! New management style from the new ceo?!

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Update by kalbo
Nov 04, 2019 6:28 pm EST

I went into the Starbucks on 66 Kearny st., at 2:00 PM Mon. 11 - 04 - 19 and ordered my usual.. Double Macchiato, dry [ foam only ] . Was handed a ' latte ' instead . Millennial woman named Mindy or Mandy I think ?.. made a macchiato this time.. I went and sat down.. She came over on break and proceeded to ' pop ' her chewing gum extremely loud ! I asked her to stop .. She ignored me.. any body with half a brain would see this as a form of customer harassment ( the new business model ? ..a new CEO now, so : ).. I complained again but.. Her male friend made a threat and so I left.. I think that your 66 Kearny St. Starbucks may be out of control ..

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C
7:22 pm EDT
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Starbucks "protein box" pb&j+ fruit and veggie

I believe the nutrients listed are incorrect. There are 20g of protein listed, when there couldn't possibly even be half that amount! I also believe the listed calories are too high. I picked this product to help me maintain a healthy diet. I automatically trusted the listed amounts. Recently, I began to realize I was being terribly mis-led!
How could you possibly be so far off?

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N
4:47 pm EDT

Starbucks hot cinnamon latte with almond milk

Hi - I ordered this beverage today because it was featured on one of the drive through signs. When I got to the window the server said it was $6.15 I ordered a medium. I've ordered this beverage before and it wasn't that much. I spoke up and told the server I was being overcharged and he said it was because it was off the menu but they could still make it and that's the price the computer had and he couldn't override it! I had to pay! I would have never ordered it if I knew it was that much for a medium! And to top it off, it was lousy - not a full cup and luke warm!

Very dissatisfied with the service I got today

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5:07 pm EDT

Starbucks server, 410545 vanessa

Visited the Starbuacks at LaGuardia Airport on 10/10/19. Stood in long line and ordered a pumpkin spice latte. Vanessa stared at me with a disgusted look and yelled "Did you not listen to me? I just yelled as loud as I could that we are out of pumpkin spice products." Rather than asking if I would like something else, she yelled out at the line again about the pumpkin spice. Once she stopped yelling, I told her what I would like to order. No apology or thank you.
Very unprofessional.

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4:30 pm EDT
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Starbucks unethical behavior and time wait.

I was in for the Thursday happy hour around 2:40 pm, The cashier taking my order wasn't well known with the promotion at the end of the transaction. And his partner A QUILLA was very rude and unprofessional! she wasn't helpful at all and kept talking to me with a very bad attitude. However, when I move on to the lobby to wait for my drink I waited approximately 20 minutes for a Refreshner drink and a Frappe. I've never had an issue with location but today wasn't acceptable .

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D
8:57 am EDT
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Starbucks cold brew with cascara cold foam

Im sorry to have to complain, but now being the 4th time I have had a problem with just this store in the AM. the last couple of months I haven't been able to get a drink ready before I get there from a phone order in which they had EXTRA time to make it and have it ready. my phone would say it will be ready in 4 min and will be ready before you get there. I arrive at least 4 mins to 8 mins after I place my order and its not ready. today 10-10-2019 my drink was placed at 5:01 I arrived at 5:08 my drink didn't get handed to me until 5:15 I asked the manager why ..I just got a sorry. that's it. I told her it was the fourth time now .still got just sorry. and to top it off the drink was made wrong by some new girl.. ever since NATALIE VALENCIA hasn't been working there in the mornings to watch over the drinks the place has gone down hill. The first time this happened I let it go .I thought maybe they were too busy that day..2nd time I phoned in from a further distant and it wasn't ready and there was a car in the drive thru and nobody inside.. I asked where my drink was and the girl said it wasn't ready.. I said really? the girl replied ...REALLY with attitude..i almost didn't go back..but this store is across the street from my work.. thank you I hope you can fix this store and put NATALIE V. BACK IN CHARGE

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B
9:36 am EDT

Starbucks starbucks shift lead

Nasty attitude and always messes up my order. Ignores me and flirts with my husband. I've complained before but obviously that store must pat people on the back for being home wreckers. I overheard her talking about being in love with the store manager and how she would call him daddy. This is front of everyone. I've seen her be very rude to a couple people that work there. She's Looks like she is on drugs

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E
12:49 am EDT

Starbucks starbucks on the go opens at 8.30 am?

I live in badr city cairo egypt .there is Starbucks on the go should open 24 hours ; today i went there i found out it was closed .when i asked who works in total gas station they told me it opens at 8.30 Am.what the hell.. this is star bucks on the go not an ordinary starbucks.i feel so angry and disappointed . I love starbucks before work.how would i have my drink now.very disappointed.

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J
9:05 am EDT

Starbucks the lids and cups

I get a drink from starbucks close to every day, and the cups are just a eyesore. I really believe they should be designed differently, it is too early in the morning for me to be looking at such a bright white. I truly think they should have little pigs on them or maybe a mossy green color or you can try a green/yellow with little brown dots. Then the lids, they are tremendous my drink always spills through the top if I make any sudden movements. This needs to be fix and it needs to happen soon.

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10:39 pm EDT
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Starbucks glazed donut

To Whom it may concern:
Me and my husband go Starbucks 4 times a week and my husband had to use the restroom very bad and David one of your employees was cleaning the restroom but my husband used the restroom even though David was cleaning and David got very uspset with my husband but my husband did not have any conversation with David this happened about a week ago.

Today 10-2-19 me and my husband came into starbucks I went to use the bathroom and shortly after my husband walked past the front desk where David was he handed him a donut before he even paid for it and my husband accepted it and continued to use the restroom and then we ordered a warm hot chocolated for my husband with wipped cream and I ordered a coffee frapachino and we left so my husband dropped me off at work at facebook.

At 3:36pm my husband texted me and said there was something was wrong with the donut maybe it was bad or something else was wwrong with the donut.

I called my husband at 5:59pm to see if he was okay he said he had diarrhea 3 times and this happened right after he ate the donut he did even make it to restroom when he reached home which probably took about 30 minutes or more to get home.

This the first time that David handed my husband a donut before we even paid.

So far my husband is okay and nothing serious happened to him.

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8:28 am EDT
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Starbucks wrong drinks, food frozen in the middle

I have always loved this Starbucks but recently have had several problems. On two occasions I have been given hot drinks when I carefully enunciated iced. This morning, I received a turkey bacon egg white sandwich that was still frozen in the middle and an iced psl that was extremely bitter and strong. They re-made the sandwich and offer to correct the drinks but I do not have time to wait for all of this every time I go. I leave frustrated after nearly every visit. The other location in the Northgate Kroger also has an issue with temperature and I always have to order hot drinks extra hot. I have recently been using Dunkin Donuts for coffee because I feel like I have less frustration and I save money at the same time.

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C
6:09 pm EDT

Starbucks too long to get order

Ordered 2 drinks - passion ice tea and nitro cold brew with sweet cream. The nitro drink came out but the passion ice tea didnt. Stood there for another 10 mins waiting on the rest of my order. No one asked to help me. Went back to the cashier and asked about my order. He said i'm sorry about that. We are pretty busy but your drink should be coming up. After another 5 mins of waiting and watching orders coming in after me get their drinks. I returned to the cashier, cancelled the order and demanded my money back.
I don't know how your work group is organized but its clear that the orders are not completed in the order that they come in. Poor customer service - letting people watch while other orders after theirs get filled and no one questioning and asking why you are still waiting.

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9:45 pm EDT

Starbucks management/ samantha

I came into the store and purcahsed a drink, Iced caramel frap and chocolate chip cookie. I only had a one hundred dollar bill. They cancelled the order after I had already paid for the drink with a card. I informed the worker ( Nina) a new employee that I wanted the cookie. I sat dowqn at my labtop and waited for my drink and cookie not realizing that the order had been cancelled. I finally went back to the counter and learned that they cancelled the entire order. Samantha, a 22 year old manager talked so fast, attempting to out talk me. She needs a class on cultural diversity. I was so disgusted I almost did not want to drink my drink.

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M
2:00 pm EDT

Starbucks cleanliness

We stopped for coffee. I had a flat white and my husband had a pumpkin latte. We enjoyed our drinks but were unhappy with the cleanliness at this location. The table was a mess and the floor needed cleaning and there were a ton of dirty dishes behind the counter. There was an unbelievable number of flies all around our table. This was on Saturday, September 28th at about 5pm. This is a very busy Starbucks but maybe they need to stay on top of the mess. Thank, Marie & Doug Pokorny

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10:05 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Starbucks dangerous low hanging lamps

Dear Sir/Madam,

I often go to the Starbucks Shell Hofplein location in Rotterdam and I like it a lot, however I have to complain about some lamps that are hanging too low and that can be very dangerous.
I already hit my hard quite hard on these low hanging lamps while getting up from a chair and it was quite painful. I now pay extra attention when getting up but it's quite dangerous because if I forget to pay attention when getting up I could again hit my head against the hard low hanging lamps. Today I visited this Starbucks again and I witnessed another customer getting up and hitting her head hard against the low hanging lamps.
I mentioned the issue with the lamps to the Starbucks employee (a young lady) at the cashier, however she informed me that people indeed often hit their heads again the lamps but they could not change how the lamps hung as everything in each Starbucks location had to be the same way. The employee was very friendly and I certainly do not want to cause her any problems.

I kindly ask you to look into this issue with these lamps. I find them very hard, hanging too low and very dangerous. I work in the medical industry and I know that head injuries can be very dangerous. Please kindly seriously look into this issue and find a solution as soon as possible.

I look forward to your early feedback.

Kind regards,
Pamela Alexander
email: [protected]@planet.nl

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Resolved. This complaint was meant to be submitted to Starbucks directly and not to you. Please delete.

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Starbucks Customer Reviews Overview

Starbucks is a globally recognized coffeehouse chain that has been serving customers since 1971. With over 30,000 locations worldwide, Starbucks has become a household name for coffee lovers. The company has received numerous positive reviews from customers, praising its quality coffee, friendly staff, and cozy atmosphere.

One of the most significant positive points of Starbucks is the quality of its coffee. The company sources high-quality coffee beans from around the world and roasts them to perfection. Customers have praised the rich, smooth taste of Starbucks coffee, which is consistent across all locations.

Another positive point of Starbucks is its friendly and knowledgeable staff. The company places a strong emphasis on customer service, and its staff is trained to provide a welcoming and personalized experience to every customer. Customers have appreciated the friendly and helpful attitude of Starbucks staff, which has helped to create a loyal customer base.

Starbucks is also known for its cozy atmosphere, which provides a comfortable and relaxing environment for customers to enjoy their coffee. The company's stores are designed with warm lighting, comfortable seating, and a welcoming ambiance that encourages customers to stay and enjoy their coffee.

Overall, Starbucks has received overwhelmingly positive reviews from customers, who appreciate the quality of its coffee, friendly staff, and cozy atmosphere. Whether you're looking for a quick cup of coffee on the go or a relaxing place to sit and enjoy your drink, Starbucks is a great choice.

Starbucks In-depth Review

Location and Ambiance: The Starbucks location I visited had a cozy and inviting ambiance. It was conveniently situated in a bustling area, making it a great spot to relax or catch up with friends.

Menu and Variety: Starbucks offers an extensive menu with a wide variety of options. From classic coffees to unique seasonal drinks, there is something for everyone. They also have a selection of teas, pastries, and sandwiches to satisfy any craving.

Quality of Coffee and Beverages: The quality of coffee and beverages at Starbucks is consistently excellent. The baristas are skilled at crafting delicious and well-balanced drinks. Whether you prefer a strong espresso or a creamy latte, you can expect a high standard of taste and quality.

Food Options and Taste: Starbucks offers a range of food options that are both tasty and satisfying. Their pastries are freshly baked and pair perfectly with a cup of coffee. The sandwiches and salads are also flavorful and made with quality ingredients.

Customer Service: The customer service at Starbucks is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure a positive experience. They are knowledgeable about the menu and can provide recommendations based on your preferences.

Pricing and Value for Money: While Starbucks may be slightly more expensive than other coffee shops, the quality and experience justify the price. The value for money is excellent considering the consistent quality of the beverages and the overall ambiance of the store.

Cleanliness and Hygiene: Starbucks maintains a high level of cleanliness and hygiene. The store is always tidy, and the staff follows strict hygiene protocols. This attention to cleanliness adds to the overall positive experience.

Accessibility and Parking: The Starbucks location I visited was easily accessible, with ample parking available nearby. The store is located in a convenient area, making it easily reachable for both pedestrians and drivers.

Loyalty Program and Rewards: Starbucks has a fantastic loyalty program that rewards frequent customers. With each purchase, you earn stars that can be redeemed for free drinks and food items. The program also offers personalized offers and discounts, making it even more rewarding.

Online Ordering and Delivery Options: Starbucks offers convenient online ordering through their website or mobile app. This allows you to skip the line and pick up your order at a designated time. They also provide delivery options through third-party services, making it even more convenient to enjoy your favorite Starbucks beverages.

Social Responsibility and Sustainability Initiatives: Starbucks is committed to social responsibility and sustainability. They source their coffee ethically and support farmers in coffee-growing regions. They also have initiatives to reduce waste and promote recycling, such as offering reusable cups and implementing recycling programs in their stores.

Overall Experience and Recommendation: My overall experience at Starbucks was excellent. The combination of a welcoming ambiance, high-quality beverages, delicious food options, and exceptional customer service made for a memorable visit. I highly recommend Starbucks to anyone looking for a great coffee shop experience.

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