CB Bars and Cafes Starbucks Complaints #2-21

Starbucks review: The way I was treaded ( 1 comment)

Chrystal Rayfield Genschorck of US

Jul 16, 2026 9:45 pm UTC

Verified customer

Review updated: Jul 17, 2026

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To Whom It May Concern I am a door dasher.
Last month I had an order at the Starbucks located at 2700 Anderson Ave, in Manhattan Ks. As I approached the counter to let them know what persons order I was picking up, one of the young women baristas yelled at me to go to the end of the counter, which had not been the standard at this point. The tone of her voice was very loud and very demanding. So, I asked her “at the end of this counter “and her replay was, “that’s what I told you, can’t you hear” again her tone was rude and condescending. I understand that we are not customers in the eyes of your baristas, but we are there to pick up an order for people who are customers. We don’t ask for special treatment, just that we be treated like a paying customer that is at the counter waiting for their coffee. So, I proceeded to the end of the counter received my order and left. The next day I received another order from that location. (The same barista was working) and as soon as I got in the door she looked up saw it was me and said. “I told you yesterday to go to the end of the counter” mind you I wasn’t even completely in the door at that point and she was demanding that I go to the end of counter. Admittedly I did reply, a little aggressively, with: “I know, you told me yesterday” Now to get to the end of counter you have to walk around tables and people standing in line. It is not a straight shot.
As the day went on it really upset me the way she had treated me. At this location, I am used to being ignored by the staff, and it is very apparent that doordashers are not at the top of the list as customers in the store. But I also notice that they do not greet any customers with a welcoming atmosphere at this location. Because of this, when I received an order across town at the Starbucks located at 204 Tuttle Creek Blvd., I had a conversation with Jake (the manager). I asked him who would I speak to about what I encountered and he gave me Mr. Marcus Jacksons’ card he is the district manager for this area. I never did end up calling Mr. Jackson, because, after some thought I just told myself I would just stay out of that Starbucks. Which I did until yesterday (7-15-26).
On 7-15-26 I walked in and went straight to the end of the counter. (No one spoke to me.) I was only there for a few minutes when a women approached me introduced herself as the trainer. She asked if I was a door dasher. I said I was. She then asked if I was Chrystal. Again, I said I was. At that point she mentioned that I made a complaint about her staff being rude. I did not make a formal complaint, but I did let Jake know what happened to me and maybe he talked to them. I started to tell her what I encountered and she stopped me and told me her staff said I was the one yelling at them and she wasn’t going to stand for that. If I ever did that, it would have been in response to how they were treating me. I am not going to openly yell at workers. Doing that just makes it even harder to get your order in a timely manner. I asked her what her name was twice and both times she deflected the conversation back to me yelling at her staff. Had this been a courteous conversation, I would have tried to work on a solution to our problem, but I am not going to be treated like that and stay around for more abuse. Also, my doordash order was ready at that point and I asked for it so I could leave. She then told me “No that she was still talking to me”. At that point I knew I wasn’t going to get anywhere so I asked for my order again and again she said that her staff will give it me when she was done with me. I told her I was done and I needed to get my order and go. I finally got around her and she waved to her staff member to give me my order. At this point I decided I was going to give Mr. Jackson a call and talk to him. I called Mr. Jackson in the afternoon. Left a voice mail to please give me a call. As of today 7-16-26, It’s 24 hours later I still have not received a call from him.
I am telling you all of this, not because I want something, but because this is not the proper way to treat customers. Even if it is just a doordash driver. We are delivering on your behalf and should therefore be treated just like any other customer that comes through your doors. I can let you know as a door dasher I will not accept any more orders from the Starbucks located on Anderson and as a customer, I will start going to Radina’s to get my Chi Tea. Thank you for taking the time out of your day to read this and I hope that you can use it to better your operation at the Anderson facility.
Thank you very much
A very concern door dasher

Desired outcome: Start treating Door Dashers as if we are customers. After all we are delivering your product to your customers. I am past the apology point.

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1 comments

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M. Robel

1 complaint

2 comments

M. Robel

Jul 17, 2026 8:53 am UTC

Verified customer

That is absolutely infuriating and I am so sorry you were cornered and disrespected like that. Here is what I would do right now: send a concise, professional email to Mr. Jackson with the subject "Formal Complaint - Trainer held my DoorDash order hostage" and copy Starbucks corporate customer service. Attach your DoorDash order numbers and a brief timeline, but do not rehash the emotional details. Just state that the trainer physically prevented you from completing a paid delivery, which is a contractual issue, not just rudeness. Also, call DoorDash support to flag this location so you are not penalized for any delays. And frankly, keep your word and take your chai to Radina's, because you deserve to be greeted with basic decency.

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