CB Computers, Phones and IT Staples Complaints #242-261

Staples review: Staff ( 3 comments)

Sadly Dissatisfied Customer of Apopka, US

Jul 12, 2009 9:05 pm UTC

Verified customer

The absolute rudest manager ever...

I returned an item today, but I wasn't returned the total price of the item. I used a coupon before, (spend $20 and get $5 off your purchase). Interestingly enough, the purchase was greater than $20 without the returned item so I did not understand why they were giving me a refund amount minus a "prorated coupon amount".

I only asked the manager about the policy out of curiosity, the money wasn't even a big deal, it was the principles that lay behind such a scheming capitalistic policy. Low and behold - - - the monster! The most impolite, unprofessional, nonchalant manager of all time!

She said "you don't have a choice how the coupon is distributed across the order" (sigh) wow, she was very rude. She talked over me when I tried to talk and blew me off completely. Her demeanor and hostile disposition was completely unrefreshing. Not only I will never visit that Staples again, but I surely don't plan on shopping at any other Staple stores either.

Beware, the cashiers are not friendly, the office supply people do not even greet you as they pass, and the manager is a customer service nightmare. This was one of my worst shopping experiences ever!

Palmtree1 there is no need for name calling. I spent much more than the minimum amount required for the coupon so although I see your point you refuse to see mine.

Spend $20 get $5 off. You spend $100 - return a $2 item - and get a prorated return amount. You do the math, it's not good business.

May God bless you.

3 comments

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Jacobf

West Des Moines, US

3 comments

Jacobf of West Des Moines, US

Sep 24, 2009 1:07 am UTC

Thank God for my small town Staples! I've never had issues like this.

palmtree1

Seattle, US

4 comments

palmtree1 of Seattle, US

Jul 18, 2010 11:14 pm UTC

Don't use a coupon and expect a full refund, idiot.

Silicon Style

Cleburne, US

1 complaint

24 comments

Silicon Style of Cleburne, US

Jun 20, 2012 1:23 am UTC

Coupons are spread across the entire transaction, taking a bit off of each item based on the value of the item and number of items on the transaction.

You didn't give us that bit of the money. At all. You were not charged for the (anywhere from 2 cents to 25 cents, depending on the number of items), so why should we be expected to give you more?

And as I've said so many times tonight...if you have a problem with the employees, ask for and call the corporate number. They may not be punished in the end, but it'll make you feel better.

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Staples Contacts

Staples phone numbers

+1 (800) 333-3330

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United States

+1 (877) 360-8500

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Canada

+44 121 322 1000

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Brazil

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Andorra

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Denmark

+33 825 334 455

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France & Monaco

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Germany

+353 15 530 078

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Ireland

+39 161 880 844

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Italy & San Marino

+352 80 085 139

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+86 800 820 8056

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support@orders.staples.com

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500 Staples Dr., Framingham, Massachusetts, 01702, United States

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