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1.0 8 Reviews

How responsive is Own Zone's customer service?

0 Resolved
8 Unresolved
Absolutely frustrating 🫠
It's quite possible that Own Zone is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Own Zone's silence.
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Own Zone reviews and complaints 8

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S
2:34 pm EST
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Own Zone Wireless tv headphones

On 5/3/2022 I purchased the Own Zone tv headphone with my credit card at Farm and fleet in Onalaska, WI, the cost $42.19. I still have the receipt. The transmitter just stopped working. It doesn't light up. It will not connect with the headphones. I have tried charging it, disconnecting all wires, turn it off, tried it on our other TV, did a rescan, shut the tv off and turned it back on after a few minutes. None have helped. I really like this tv headphone; The sound is great. I am satisfied with the quality of the tv headphone. It works to help me hear the TV, so others don't hear my tv over the tv they are watching.

I would like a replacement or a refund. Please!

Desired outcome: Please replace or refund this headphone.I'd appreciate a response please.I would like an apology. Please.

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Update by Sheila Jensen
Feb 10, 2023 1:50 pm EST

I purchased the headsets at Farm and fleet in Onalaska, WI. The headset cost $42.19 with my credit card. I still have the receipt. The transmitter just stopped working. It doesn't light up. It will not connect with the headphones. I have tried several options, but none have helped. It won't work on our other tv. I would like a replacement. !

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F
12:01 pm EDT

Own Zone OWNZONE wireless headphones

The headphones stopped taking a charge. I put them on the charger for an extended period of time, more than 12 hours. They work for a few minutes then start beeping and then they go dead. Repeating the the process only has the same result. I contacted you for advice and was informed if I pay $1.00 I could get a "fix/solution" only to find out that if I gave my credit card number I would be charged $50.00! I didn't pay that much for the headphones when I purchased them a few months ago. This I find very disturbing! Is there a fix for this or do I just keep listening by wired connection?

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C
10:18 am EDT

Own Zone Wireless tv headphones

I received the Own Zone Wireless TV Headphones for Christimas and was able to wear them for 1 month and really enjoyed using them. Then all of a sudden the little wire inside the headphones on the volume side came out slightly and they stopped working. They don't seem to be fixable and I would like a replacement for them. I've been dealing with this since January and noone has any answers. I keep getting sent to different departments with no resolution. I'm very frustrated.

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redmills
Skellytown, US
Jul 05, 2022 6:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just purchased my sixth ownzone. I'm using three of them and one headset does not work well. I have to turn off/on the xmttr before use. My complaint is that the headsets crater way too often. Neither headset will charge any more. I would like to send them back to you for replacement. At $50 - $70 a whack, it gets expensive. By the way, I love the unit when it stays operational.

Is Own Zone legit?

Our verdict: Complaints Board's review suggests Own Zone is mostly legit with an 77% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 0% caution is advised. Before engaging with Own Zone, reviewing user feedback and how Own Zone addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Own Zone. Trust, but verify.

Own Zone earns 77% level of Trustworthiness

High Trust Suggestion: Own Zone evaluated with 77% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

The age of Own Zone's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

However ComplaintsBoard has detected that:

  • Own Zone's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the getownzone.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Getownzone.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The getownzone.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that getownzone.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • Own Zone protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
J
3:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Own Zone own zone wireless headphones

Actually this isn't a complaint but a request for help. My daughter gave me an Own Zone wireless headphone for Christmas. Unfortunately, in the madness of opening gifts, the transmitter that came with the headphone was lost. Without the transmitter obviously I cannot use the headphones. Is there any way I can obtain a transmitter? Certainly, will gladly pay for the replacement. My email is [protected]@lumc.edu and cell phone number
[protected]. Thank you. Jim Stankiewicz

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Michael Brascia
Denver, US
Dec 19, 2020 5:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Back on July 15 2020 and through Amazon.com I purchased Own Zone wireless rechargeable TV headphones. Amazon.com order number: [protected]
Recently they are not able to charge and I don't know if it's the fault of the Head Phone or the charging cable. Is this something that you might be able to help me with?
Please respond,
Michael Brascia
mike4488@msn.com

ComplaintsBoard
R
4:49 pm EDT

Own Zone own zone wireless head phones

I bought two pair and neither sets of headphones will charge and one receiver is broken right out of the box it has no connect button it fell off, the other receiver wont connect to headphone that wont charge. I got about one hr of use out of both pair wtf. I paid a lot of money and waited a long time to get these things. I got them from the sharper image and would really appreciate to get to replace them. I know how to hook them up, Ive tried trouble shooting, Ive watched videos on line about hookup. They work with my TV they are just pieces of junk that I had high hopes for. At least fix them for me.

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11:37 am EDT

Own Zone wireless headphones.

I purchased two headphones a few months ago. after about one month they both stopped working. I called them at 800-510-7947. I was told that I would get replacements after sending back the faulty headphones. I followed their directions and several weeks later received an email saying that I received the replacements.
I did not receive the phones and called them. I was told that they would send them to me again. Several weeks later I finally received the replacement headphones. They also did not work. I called them and was told that they were now out of warranty. I believe that the warranty should be on the replacement headphones and not on the original which they told me was the case. I feel the procedure was drawn out on purpose knowing that the warranty would expire. My order number is [protected]. A replacement or refund should sove the problem.

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10:51 am EDT

Own Zone 18385 kls-qa8186/18384ks-shs8169-two sets of headphones

Ordered best headphones in Oct.2018 .Seems like it took a long time. Didn't use riteaway .hadproblem with one returned it.they sent another one.short time laterproblem with other one (transmitter didn't lite up.) Was informed I was 2 weeks past 90 day warranty. In fact custermer service people were rude including supervisor.they as much said too bad.(was not rite).I don't know who to contact for a refund. The one Ihave now (no volume).I hope you understand my frustration.Sure hope someone can help . Lou Sipolt [protected] cell (9:00 to 12:00 E.T. [protected]) Thank You Lou Sipolt

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3:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Own Zone ownzone wireless headset

Purchased said item, didn't work with my TV set. Called for return authorization number on 8/3, as of today 8/14 no word or emailed return label. When I call the customer service line, yada, yada, our representatives are busy with other customers, call back.in this case I wouldn't mind waiting on the phone because I want to return the product before the trial period is over, but that is not an option! Ironically when I spoke to a customer rep (8/3/18) he offered to take $10 off the purchase price if I would keep it. Now why would I keep a useless piece of equipment?!

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Edna Ruth Birch
, US
Aug 29, 2023 3:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have purchased two headsets the first I replaced because it wouldn't hold a charge now my second set is starting to give me the same problem. I am 78 and hard of hearing but cannot afford to keep buying. I bought both sets from Amazon

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www.getownzone.com

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