I came in on Thursday, 12/17/20. All was fine, and Covid-19 safety protocols were acknowledged. The original date for my two pair of glasses to be ready was Thursday, 12/31/20. There was delay, with a new date of Thursday, 1/7/21. This was not a problem, considering everything that was occurring with Covid-19 and the holidays. Again, this was not a problem. I did receive two phone calls, first as on Wednesday, 1/6/21. To let me know that my glasses were ready. I then received a second phone call on Thursday, 1/7/21, again to tell me my glasses were ready. I came in on Saturday, 1/9/21. This time around, there was no one stopping you, to take your temperature. People just came in and walked around. Even though it's taped on the walls of frames, NOT to put frames back that you've touched, I watched one particular couple, both handing, trying on and putting back frames. I let one of the employees know, he responded with, when I'm done with this customer, I'll make sure they have a tray to put the frames in that they've tried on. Well, needless to say, he never did this and this couple went up and down multiple aisles, trying on and putting back frames. A minimum of a dozen, and who knows how many total? So, my question for you is, do your Covid-19 safety protocols, not apply to the weekend? And then to my glasses, after two phone calls to let me know that my glasses were ready, only one pair could be found, and I wasn't happy with the tint. I left, I did not try on the one pair, that was found. Why was I called? Not just once, but twice! No safety protocols were adhered to, two pairs of glasses, NOT to be found!
Desired outcome: Can the tint be lightened? I was told, that the tint is at 10%, is 5% possible? I would prefer, that they not be so dark. And this is just on the one pair that I did see.