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Stanton Optical

Stanton Optical review: poor customer service

D
Author of the review
1:09 pm UTC

I am complaining about a rude employee of your store named Leah, she was very rude and disrespectful to my sister. My sister has filed a complaint, however since I am the one that was receiving the services, I want to also complain. We visited your store located at 790 Skymarks Drive #107, Jacksonville, Fl., on November 16, 2019, I did my eye exam and I purchased two pair of glasses, once I finished the paper work, I asked the sales manager Jason Weeks, if I could step outside and smoke a cigarette, he stated "that's fine I just need to add your information in the system. My sister was still in the store looking at frames for herself to purchase. I stepped back in the store to ask a question and your sales associate Leah, said to Jason "is there a problem? He stated no and went on to continue uploading the information, I went back outside to continue smoking and I had another question, therefore I stepped back into the store and she stated again very loudly"Is there a problem?, my sister asked her why do you keep asking that question? and she stated because he keeps coming back and forth through the door. I asked her is that a problem? she stated " yes and I have a college degree". I don't know why she said she had a college degree, as if she was assuming me and my sister didn't, needless to say we both do, however that had nothing to do with opening and closing a door. My sister got so upset she cancelled the order, however Mr. Weeks and the optometrist, Ronald (I can't remember if this name is correct), was very apologetic and they gave me a discount, that is the only reason why I completed the sale. I have never been treated in such disrespect by an employee, and to add to the fact that she assumes that she is the only one with a college education is ridiculous. When I come to pick up my glasses, I will not return to this store again for anything. There are several optical centers in this area that we could have went to, however we wanted to visit your store because the eye exam and frames are reasonable. You would think that she would treat people with respect instead of being rude and ignorant due to the surrounding competition in that area.

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    Stanton Optical, 3801 S. Congress Avenue, Palm Springs, Lake Worth, Florida, 33461, United States
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