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Stanton Optical

Stanton Optical review: customer service

V
Author of the review
10:38 am UTC

I visited this store on Saturday, November 11, 2019 with my brother, who was coming in for an eye exam and glasses. He finished his eye exam and he proceeded to go and pick out his frames with the sales manager, Jason Weeks, who was very helpful and professional. He picked out his frames and he completed the paperwork, he asked Mr. Weeks if he could step outside and smoke a cigarette. Mr. Weeks stated yes, because he was finished with his paperwork and he just has to put it in the system. My brother proceeded outside, however after a few minutes he came back to ask a question, he then proceeded back outside, but he came back in again to ask another question, there was employee by the name of Leah, who said very loudly, every time he came in the store "IS THERE A PROBLEM!", I thought she was speaking to Mr. Weeks, however after the second time, I perceived to understand that she was speaking to me. I asked her "why do you keep asking him is there a problem?" She stated "because he keeps opening the door" I asked her is that a problem? Her exact words to me was "yes and at least I have a college education". I have no idea where that statement came from and I became very upset. I proceeded to cancel the entire order, however Mr. Weeks and another guy the Optician, Mr. Roland (I don't know if this name is correct), calmed me down and I proceeded with my order, however I was very disappointed and upset that a employee would act this way and for whatever reason she chose to assume that I did not have a college education, which I do, however that had nothing to do with opening and closing of a door. Everyone in my family wears glasses and we usually go to another establishment for our eye exams and frames, however I wanted to try this store, because the eye exam and eyeglass frames are reasonable, however I will not come back to this store, neither will anyone of my family members and coworkers became of this one rude and ignorant employee, Leah.

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