I went for an eye exam to get contacts. It was my first visit to your facility. I was told at end of appointment I needed to schedule a 2 week appointment with the doctor to make sure that the contacts worked. I called that following wednesday to schedule an appointment and was told that I did not need to make a 2 week out appointment that I could just go in and pick up my contacts when I got the message that it was available. I received the message that they were available and went in to pick up my prescription. I was told it was policy that I had to get a 2 week eye dr apt now and if I wanted to do a walk I could. I had the previous week trekked to schedule an appointment I don't want to do a walk in because of your guys mistake and be stuck waiting 1-2 hours to see an eye dr. Your employees should be informed on what they can correctly tell people. My work schedule gives me 1 day off a week to deal with things and now I don't want to be stuck waiting 2 hours for your mistake.
Desired outcome: Re education on policies