Sprint Mccall Communications — not their probem because of policy
I needed help activating my 8400 Sprint cell phone that I received from the insurance program. I stood at the wall phone at your SW 17th street, Ocala, FL store, McCall communications for over one plus hours with excellent technical people listening to my frustration concerning the 8400 inability to download my contacts from Sprint network and how to log on to GPS.
None of your stores technical people were willing to help. I was told that your policy is that I would have to pay $36.00 to get their help to activate my phone. By now my phone was already activated I just needed help with the downloaded on contacts and login into GPS.
So for over an hour I stayed frustrated with three technical people from Sprint on the phone trying to help me. When it would have been so easy for one of the technical people in the store, who by this time was available, to look at my phone and at least log me into GPS while we waited to see if the contacts were going to download into my phone.
Your policy created an environment of rudeness and frustration because the technical people at the store could have and should have been able to help my out of courtesy. A problem that could have been resolved by one of the store's technical people in a few minutes turned into a two hour problem.
I left a "Sprint" store realizing that the technical people were ignoring me because it was Not their problem. So because they are a third party store I was treated very unkindly.
Your present policy system does not work and I will not be recommending Sprint because your vendors.
PS. It took another one hour with your Sprint technical people, McGel ( I may be spelling his name incorrectly), he try and try to help me over and over again. He wanted only to give me the best service. Unfortunately it took over an hour to communicate to a non technical person over the phone all that must be done to get the phone set up probably.
PS. I believe you need to clearly identify your Sprint stores from your third party stores because in the end I was treated poorly by Sprint. If I had known I would have never visited your third party store.
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