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BackyardCity Customer Service Phone, Email, Contacts

BackyardCity
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BackyardCity Complaints 5

ComplaintsBoard
S
4:31 pm EDT

BackyardCity Ordered Pool Liner

I ordered a pool liner on 7/01/2021 with backyard city pools, I recently tired calling them with no luck and left a message today 07/07/2021. I haven't heard or received a confirmation in regards to this pool liner, There customer service number no-one answers and ill you can do is leave message. if I can't get a response. I want the order cancelled and I will go elsewhere. Thank You
Shari [protected]@aol.com

Desired outcome: update on this order ASAP

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M
8:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BackyardCity swimming pool

I ordered a pool and it came damaged inside the box. I ordered a whole package and it also was missing the ladder that I still do not have and paid for. It also didnt ship with liner. I wasnt happy and asked for a return. I have had this pool in my garage fir a month now. I call and no answer. I emailed over 10 times with no answer or reply.
I have the emails to prove it and will send them to anyone that wants them. This is a fradulant business and they dont stand by their products.
Order # : 107033
Email : [protected]@yahoo.com
Order Date : 5/15/2018 10:24:00 AM
Order Status : Approved, Pending Shipping
Payment Status : Payment information received.

Payment Method : Credit Card

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J
4:50 am EDT

BackyardCity Order never received

I've purchased some grill accessories from BackyardCity online store and they gave me a tracking number and said that my order was shipped and will be ere any time soon.
Two weeks passed and I decided to contact them and ask about my order status. They were not able to tell the exact delivery date and also said that during some circumstances my order will be late.
One week later I decided to cancel my order because I did not want to wait any longer and was planning to buy from another company. BackyardCity support said that they were not able to refund my money because my order was shipped. They said that I need to receive it first and then I need to send it back and then I'll get my money back.
I tried to track my order but tracking system did not work.
It is now three months since I placed my order and still nothing.

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Support@BackyardCity
Support@BackyardCity
US
Aug 24, 2016 11:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We just spent an hour reviewing every order with a first name of John for past 4 months, looking for anything that was ordered that would be considered a "Grilling" accessory and we didn't find any order that matches the above. @John, if you could post your order confirmation # or Invoice # from the tracking info email we sent out we can look into this further

Is BackyardCity Legit?

BackyardCity earns a trustworthiness rating of 79%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests BackyardCity is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with BackyardCity, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for BackyardCity. The company provides a physical address, 4 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of BackyardCity's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Backyardcity.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Backyardcity.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a backyardcity.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Backyardcity.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The backyardcity.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to BackyardCity. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
B
4:26 am EDT

BackyardCity Seller only promised too much

We ordered garden furniture from the company www.backyardcity.com. These jerks provided the check and confirmation info, and it was mentioned in the letter that the delivery would take 2 weeks. After a month, we heard the same promises and blah-blah. The worst company and the reps are really useless. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

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Support@BackyardCity
Support@BackyardCity
US
Aug 24, 2016 11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poster (@blowinthewind) mentioned a letter. We send out only email confirmations of orders and when product ships we send out track your order emails with links that show where shipment is on UPS / FedEx or Truck Shipping company websites. We do not mail Letters. Looking at all our patio furniture items we see expected ship times and LTL Truck shipment notices and Nothing ever is mentioned about a 2 week delivery. Poster didn't leave a real name or something we can use to track back to an actual order.

ComplaintsBoard
J
4:32 pm EDT

BackyardCity Communication was about zero

I ordered 2 of the heavy duty 3-leg metal end frame fittings for commercial grade swing sets. The cost was about $107 each, plus $60 for shipping for the bulky/heavy items. I could see from the photos that the welding looked pretty rough, but thought it would be worthwhile to buy them considering the time it would take to make them myself. Especially, I thought the paint on a commercial product would be far superior to any paint job I could do myself -- important on something that would be exposed to weather 365 days a year. I thought the items were listed in stock before I placed my order, but afterwards I found they were on backorder. They were on backorder for about 2 months, and BackyardCity.com never sent me one of those postcards giving you a chance to cancel your order... I thought it was federal law or something they had to send that if they could not ship in 30 days. Anyway, communication was about zero. I finally got my items, and the welding was just as amateurish as the photo had shown, or even worse. A very cold, crooked weld, like bubble gum stuck on the surface of the steel, with no penetration. Not strong at all, but probably adequate for the purpose. Man, I'm a machinist myself but in my area you can hardly walk down the street without tripping over unemployed welders with 10 times the ability of the joker who made these brackets... how such a person could get hired for a professional welding job is beyond me. Something I was not expecting at all is that both brackets are welded together crooked. The outer legs are a single piece of tubing bent like an uncrossed "A" shape, and the third leg is welded on about 5/8 of an inch off center from the apex of that. I'd literally be embarrassed to put these out in my yard. But what really disappointed me is that the paint job was badly damaged. The mouths of the legs (where my longer leg pipes would need to be inserted) were dented in in a couple places, and one of the places had evidently been hammered back out after painting and then the paint retouched with a completely different shade of green paint. There were other scratches and dings as well. I don't know how any reputable company could send out a product looking like this. It is absolute junk, in my eyes. Well I e-mailed BackyardCity.com and they answered and said I could ship these heavy items back across the country at my own expense for a refund. But considering what I have seen so far, I have no confidence that I'd ever get that refund. Rather than sink another $50 in shipping, plus hassles galore, I've decided just to cut my losses now and hope to sell these at a garage sale for $50. I know that call is based on instinct and past experiences with other companies rather than any actual failure to refund by Backyard City.com, but that is what I decided.

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N
N
Nasimme
US
Oct 03, 2012 8:12 am EDT

Horrible experience, holly yielding poor customer service. they will send wrong item and then CHARGE you for there mistake. DO NOT SHOP HERE! worse experience ever.

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Overview of BackyardCity complaint handling

BackyardCity reviews first appeared on Complaints Board on Sep 5, 2011. The latest review Ordered Pool Liner was posted on Jul 7, 2021. BackyardCity has an average consumer rating of 1 stars from 5 reviews. BackyardCity has resolved 0 complaints.
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  1. BackyardCity Contacts

  2. BackyardCity phone numbers
    +1 (888) 253-9736
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    +1 (901) 221-0101
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    +1 (888) 483-9159
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    More phone numbers
  3. BackyardCity emails
  4. BackyardCity address
    452 Distribution Pkwy., Collierville, Tennessee, 38017, United States
  5. BackyardCity social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
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