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Solstice Sunglasses Customer Service Phone, Email, Contacts

Solstice Sunglasses
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Solstice Sunglasses Complaints 5

ComplaintsBoard
A
10:33 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went into solstice on Monday morning and the saleswoman older with black hair and glass is extremely rude. I was very surprised because this is a high end store so why have a trashy saleswoman. She has no tolerance or patience to deal with customers. She knows about sunglasses but her attitude really unexpected . Unfortunately I will not go back here

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J
1:36 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Solstice sunglasses at the Staten island mall should be closed. The older lady with black hair, glasses and her beady eyes Extremely Rude and unpleasant. You can see in her attitude she does want to be working. When you ask a question she so unpleasant. How can you have someone like this work for you? I will never go in this store again. Sun hut sunglasses much better.

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J
1:20 pm EDT

Solstice Sunglasses employee

I am writing about employee Joanne Derosa at solstice sunglasses at Staten island mall location. This woman is selling and using prescription drugs. Her boyfriend was just released from jail after serving 25 years for murder and selling drugs. Joanne is unstable and this is going to effect her ability to work I know Joanne has been with the company for a long time but her personal life is a mess right now .

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Steven falcone
Staten Island, New York, US
Dec 21, 2020 1:36 pm EST
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Joanne is the worst employee. I can’t believe she still has a job

Is Solstice Sunglasses Legit?

Solstice Sunglasses earns a trustworthiness rating of 77%

Reliable, but always remember to protect your data.

Our conclusion: ComplaintsBoard's review suggests Solstice Sunglasses is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with Solstice Sunglasses, take the time to review customer feedback and the approach to resolving complaints.

We found clear and detailed contact information for Solstice Sunglasses. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Solstice Sunglasses has claimed the domain name for solsticesunglasses.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Solsticesunglasses.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Solsticesunglasses.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Our research indicates that Solstice Sunglasses is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
  • We conducted a search on social media and found several negative reviews related to Solstice Sunglasses. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
L
1:29 am EDT

Solstice Sunglasses wrong glasses

I've purchased an aviator shaped glasses from www.solsticesunglasses.com and the ones I received were incorrect. Instead of aviator they've sent me a navigator shaped glasses. When I contacted customer service I received the worst support assistance ever. They rep claimed that there was nothing wrong, and then he said that there was not a big difference between these two shapes. Are you kidding me? What kind of support is that? For me there was a huge difference and I wanted to get my aviator glasses, but they said that they were not able to give me a replacement. Total joke!

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W
7:47 pm EDT

Solstice Sunglasses avoid dealing with this ppl

I had purchased a pair of sunglasses with a $150 e-gift certificate that I had received from my girlfriend. Along with the gift certificate I had to pay about $20 in additional charges to make up the difference. Upon receiving the sunglasses, I had decided to return them due to a size issue. I called solsticesunglasses.com customer support in April to ask whether I would receive the full value of the gift certificate back as credit, since the coupon had expired since I purchased it. I would not have returned the sunglasses otherwise. I was told that this would be the case and had decided to return my glasses for a different model. Upon receipt of the sunglasses, there was a problem with processing the return for a few weeks and I was finally issued a new coupon code. When I had entered the code the value was for $75, half of what I had initially in the $150 eGift certificate. I spoke with their customer service representatives regarding this and they said there was nothing they could do since the coupon I had initially purchased expired.

I told them that I was assured that I would receive full value by their customer service earlier and that logically I would not have returned it otherwise. I've spoken to numerous customer service reps as well as one supervisor named Michelle, and they basically said that they can't do anything at this point. I can’t even get the original sunglasses back. They've said that they can't refund the money for me either since this was a coupon purchased through ideeli. At this point blame keeps getting shifted around and there's no one willing to accept responsibility. In really the absence of being able to talk to anyone else without getting more headache and stress, I am turning to anyone that will lend an ear to help me. This has wasted more time and money than it is worth, but I honestly believe that this is a principle that I can not idly stand by for. I don't usually complain and having been in roles for sales and customer service before I understand the difficulty, but I believe it is absolutely unfair that since my decision was based on what I was told by solsticesunglasses.com and having been penalized for it, something needs to be done. Along with this, I would also like to make a mention that their customer service is very unprofessional as I've tried to contact them by email several times only to go with days without any kind of response. A couple of times they said they would get back to me in 24-48 hours, but they never did and I had to call them back. Also, the $20 they were supposed to have refunded to my account still hasn't been processed and at this point, I don't know what else to do.

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Anthony20
US
Aug 21, 2019 12:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Joanne is the worst saleswoman women. How can this woman still have a job her nasty attitude and so trashy. It's horrible that when you enter the store the looks she gives you and then asking her a question she get so angry. I get it people need a job but change your nasty mad face all the time.

M
M
Mavayem
US
Sep 10, 2012 6:17 am EDT

I bought a $40 for $80 coupon on Gilt for this retailer, not noticing that the fine print said it was only for the solstice website (hate that). I wanted a new pair of the basic Ray Bans I had because I lost my older pair. I was willing to purchase the regular model or the polarized model for extra. The website said that they were sold out but expecting a new shipment in of not just the particular model I was interested in, but ALL of the color options. When I called to inquire when they would be in stock, the person was like, "I dunno." Thanks.

Finally the opportunity to preorder them became available. I ordered them on August 20th, for a Sept 1st shipping date (posted on the website when I ordered them). I called last night, September 6th, to see why they had not shipped yet. I was told they "were in the warehouse being prepped for shipment." What the hell does that mean? Put them in a box with a label and ship them. No "prep work" necessary. I also sent an angry e-mail to customer service. Today, I got an e-mail that they went out for shipment and the tracking number I was provided for UPS does not work. The link the e-mail sends you to on their website to track it using your order number ALSO does not work.

Thanks for nothing Soltice. Just send me my sunglasses already so I can be done with you.

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Overview of Solstice Sunglasses complaint handling

Solstice Sunglasses reviews first appeared on Complaints Board on Jul 6, 2011. The latest review sunglasses was posted on Aug 1, 2019. Solstice Sunglasses has an average consumer rating of 1 stars from 5 reviews. Solstice Sunglasses has resolved 0 complaints.
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  1. Solstice Sunglasses Contacts

  2. Solstice Sunglasses phone numbers
    +1 (866) 280-7620
    +1 (866) 280-7620
    Click up if you have successfully reached Solstice Sunglasses by calling +1 (866) 280-7620 phone number 0 0 users reported that they have successfully reached Solstice Sunglasses by calling +1 (866) 280-7620 phone number Click down if you have unsuccessfully reached Solstice Sunglasses by calling +1 (866) 280-7620 phone number 0 0 users reported that they have UNsuccessfully reached Solstice Sunglasses by calling +1 (866) 280-7620 phone number
  3. Solstice Sunglasses emails
  4. Solstice Sunglasses address
    665 Fifth Avenue, New York, New York, 10022, United States
  5. Solstice Sunglasses social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Solstice Sunglasses Category
Solstice Sunglasses is ranked 1349 among 1576 companies in the Online Shopping category

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